Experienced Part-Time 2nd Shift Customer Service Associate – Fast‑Paced Logistics & Transportation Support
About brighthush
brighthush is a leading logistics and transportation powerhouse that thrives on speed, reliability, and customer satisfaction. With a history of steady growth, we have become a trusted partner for businesses across the United States and Canada, delivering ground, expedited, and full truckload services that keep supply chains moving. Our culture is built on collaboration, respect, and a relentless focus on excellence. At brighthush, we celebrate long‑term relationships—many of our team members have been with us for 2 to 15 years, and we’re proud of our low turnover and high employee engagement.
Why Join brighthush?
When you become part of brighthush, you’ll join a dynamic, 24/7/365 operation that values innovation, teamwork, and personal growth. We’re expanding into new markets and investing in technology to streamline operations and enhance customer experience. Our small but powerful office in the suburbs of South Barrington, IL, is the hub of our dedicated operations and customer service teams. If you’re looking for a role that offers flexibility, meaningful impact, and a supportive work environment, brighthush is the place for you.
Position Overview
We are seeking a highly motivated, dependable, and customer‑centric Part‑Time 2nd Shift Customer Service Associate to join our team. This role is essential to maintaining the high level of service that brighthush is known for. You will be the first point of contact for customers and drivers, ensuring smooth communication, accurate load status updates, and timely resolution of any issues.
Key Responsibilities
- Answer incoming phone calls and provide professional assistance to both customers and drivers.
- Maintain consistent communication with drivers and customers, confirming estimated times of arrival (ETAs) and ensuring all parties are aligned.
- Verify that drivers have the correct load details and that shipments are properly unloaded and documented.
- Escalate any operational or customer service issues to the appropriate teams—customer, driver, or load planner—ensuring swift resolution.
- Update load status for both customers and drivers using our proprietary web portals and internal software.
- Adapt to changing priorities and workload fluctuations, especially during peak periods or unexpected delays.
- Collaborate with cross‑functional teams to improve processes and enhance customer satisfaction.
Essential Qualifications
- High school diploma or equivalent.
- Minimum of 5 years of customer service experience (preferably in a transportation or logistics environment).
- Strong motivation and a proactive attitude toward problem solving.
- Exceptional reliability—punctuality and consistency are critical in a fast‑paced environment.
- Ability to work independently while staying focused on tasks and deadlines.
- Comfortable handling high call volumes and maintaining composure under pressure.
Preferred Qualifications
- Experience in the transportation or logistics industry.
- Excellent attention to detail and organizational skills.
- Team‑oriented mindset with a collaborative spirit.
- Proficiency in multitasking and adapting to shifting priorities.
- Basic computer literacy and familiarity with customer relationship management (CRM) tools.
Skills & Competencies
- Outstanding verbal and written communication skills.
- Strong problem‑solving and decision‑making abilities.
- Customer‑first mindset with a passion for delivering exceptional service.
- Time‑management skills and the ability to prioritize tasks effectively.
- Adaptability to new technologies and processes.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Service Associate, you’ll gain exposure to all facets of our operations, from dispatch to delivery. Opportunities for advancement include:
- Senior Customer Service Representative
- Team Lead or Shift Supervisor
- Operations Coordinator or Planner
- Training and Development roles within the customer service or operations departments
We also offer ongoing training programs, mentorship, and access to industry conferences to help you stay ahead of trends and sharpen your skill set.
Work Environment & Company Culture
brighthush prides itself on a collaborative, inclusive, and energetic work environment. Our team values transparency, mutual respect, and a shared commitment to excellence. We celebrate achievements, encourage open communication, and support work‑life balance—even in a 24/7 operation. Our employees enjoy a supportive culture where ideas are heard, and contributions are recognized.
Compensation, Perks, and Benefits
While the hourly rate for this part‑time role ranges from $19 to $21 per hour—adjusted based on experience—brighthush offers a comprehensive benefits package for eligible employees, including:
- Health, dental, and vision insurance (for full‑time employees)
- Paid time off and holiday scheduling flexibility
- Employee discount programs on transportation services
- Professional development budget and tuition reimbursement
- Employee recognition programs and team‑building events
For part‑time associates, we provide flexible scheduling options, paid training, and the opportunity to transition into full‑time roles as they become available.
Schedule & Flexibility
This position is scheduled for the 2nd shift, Friday from 2:00 PM to 7:00 PM. Flexibility is essential—occasionally, early starts or late finishes may be required based on workload. We value employees who can adapt to these changes while maintaining high service standards.
How to Apply
If you’re a motivated, dependable, and customer‑focused professional ready to contribute to a fast‑paced logistics leader, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Join us and help shape the future of transportation and customer service.