Experienced Part‑Time Customer Service Representative – Remote, LATAM‑Only – Personal Lines Insurance Support at brighthush

Introduction

Welcome to brighthush, a forward‑thinking insurance agency that blends deep industry expertise with a client‑first philosophy. Based in San Diego, CA, brighthush has built a reputation for delivering trusted, personalized service across commercial trucking, workers’ compensation, and personal insurance lines. We are now expanding our remote team to include a dedicated Customer Service Representative (CSR) who will play a pivotal role in supporting our personal lines portfolio.

As part of brighthush’s mission, you will become the first point of contact for our valued clients, ensuring they receive timely, accurate, and friendly assistance. This role is ideal for bilingual professionals who thrive in a fast‑paced, remote environment and are passionate about helping people protect what matters most.

Job Overview

We are looking for a motivated, detail‑oriented CSR to join our personal lines team on a part‑time, remote basis. The successful candidate will manage day‑to‑day client interactions, process policy changes, and support renewal activities while maintaining a high level of client satisfaction and retention.

Key Responsibilities

• Client Interaction: Serve as the first point of contact for personal lines clients via phone, email, and chat, providing clear, courteous, and accurate information.
• Policy Administration: Process endorsements, cancellations, ID cards, and certificates with precision and speed.
• Renewal Support: Gather necessary documents, remarket policies, and prepare competitive quotes to ensure smooth renewals.
• Carrier Liaison: Communicate with carriers regarding billing, coverage details, and claims support to resolve client inquiries efficiently.
• Data Management: Maintain accurate client and policy records in carrier portals and brighthush’s CRM (Monday.com), ensuring data integrity.
• Proactive Follow‑Up: Conduct timely follow‑ups to confirm client satisfaction, address concerns, and identify upsell opportunities.
• Team Collaboration: Support the CS&O Lead with onboarding, documentation, and additional tasks as needed.
• Continuous Improvement: Provide feedback on processes and suggest improvements to enhance service quality and efficiency.

Essential Qualifications

• Minimum 1 year of experience in an insurance agency or carrier, preferably in personal lines (auto, home, renters, umbrella).
• Strong written and spoken English communication skills; bilingual English/Spanish is strongly preferred.
• Hands‑on experience with U.S. personal lines policies and the associated administrative workflows.
• Tech‑savvy with a comfort level in using carrier portals and CRM systems; experience with Monday.com is a plus.
• Reliable high‑speed internet connection and the ability to work fixed Pacific Time hours (10:00 AM – 3:00 PM U.S. Pacific).
• Detail‑oriented, self‑managed, and capable of working independently in a remote setting.
• Prior remote/virtual CSR experience is a plus.

Preferred Qualifications

• Experience in a contractor or independent‑contractor capacity, understanding the nuances of self‑employment and time management.
• Familiarity with insurance industry regulations and compliance standards.
• Proficiency in additional CRM platforms or data management tools.
• Experience in upselling or cross‑selling insurance products to existing clients.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Time Management: Prioritize tasks to meet deadlines while maintaining quality.
• Adaptability: Thrive in a dynamic environment with evolving processes and client needs.
• Customer‑Centric Mindset: Focus on delivering exceptional service and building long‑term client relationships.
• Technical Proficiency: Comfortable navigating web portals, spreadsheets, and CRM dashboards.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. Even as a part‑time contractor, you will have access to:

• Regular virtual training sessions on industry trends, new products, and regulatory updates.
• Mentorship from senior CS&O leaders who share best practices and career advice.
• Opportunities to shadow commercial lines teams to broaden your insurance knowledge.
• Access to online learning platforms for skill development in areas such as data analytics, customer experience design, and advanced CRM usage.
• Potential for full‑time transition or expanded responsibilities based on performance and business needs.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote team enjoys:

• Flexible work hours that align with Pacific Time, allowing you to balance personal commitments.
• Regular virtual team huddles and social events to build camaraderie.
• A supportive leadership team that values feedback and encourages innovation.
• Inclusive policies that celebrate diversity and promote a respectful workplace.

Compensation & Benefits

As an independent contractor, you will receive a competitive compensation package:

• Monthly Pay: $550 USD per month (25 hours per week).
• Payment is processed on a monthly basis via direct deposit.
• While this role does not include traditional benefits, you will enjoy the freedom of remote work, flexible scheduling, and the opportunity to grow within a dynamic industry.

Schedule & Logistics

• Work Hours: Monday‑Friday, 10:00 AM – 3:00 PM U.S. Pacific Time (fixed schedule).
• Location: 100% remote; candidates must be based in LATAM countries.
• Contract Type: Independent Contractor.
• Probation: 90 days; continuation contingent upon meeting performance expectations.

How to Apply

Ready to join brighthush and make a real impact on our clients’ lives? Submit your resume in English, highlighting your insurance experience and bilingual capabilities. Please note:

• Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered.
• Resumes that do not meet the stated criteria will be automatically rejected.
• Include a brief cover letter explaining why you are a great fit for this role.

Click the link below to apply directly:

Apply to brighthush

Conclusion

At brighthush, you will be part of a mission‑driven team that values integrity, innovation, and client success. If you are a bilingual, tech‑savvy professional who thrives in a remote setting and is eager to contribute to a growing insurance agency, we encourage you to apply today Apply for this job