Experienced Part‑Time Customer Service Representative – Remote, Maryland – 29 Hours/Week – brighthush Customer Support & Reservations

About brighthush

brighthush has been at the forefront of technology and service solutions for public agencies for over four decades. Our mission is simple yet powerful: to empower conservation organizations to protect natural and cultural resources while making those treasures accessible to everyone. From managing campground reservations to issuing hunting licenses, our platform connects millions of people with the outdoors, fostering stewardship and enjoyment for generations to come.

In a rapidly evolving digital landscape, brighthush is redefining how agencies interact with the public. By integrating streamlined tools, intelligent automation, and community‑centric features, we give our partners the capacity and insight they need to conserve what matters most. As a remote, part‑time Customer Service Representative, you’ll be a vital link in this mission, ensuring that every caller experiences the same level of care and professionalism that brighthush is known for.

Position Overview

We are looking for a dedicated, customer‑first professional to join our Retail Contact Center Team as a Part‑Time Customer Service Representative. This fully remote role requires approximately 29 hours per week, with a flexible schedule that includes evenings and weekends to meet the needs of our diverse clientele.

As a key member of the brighthush support family, you will handle inbound and outbound calls, assist with reservations, permits, and general inquiries, and ensure every interaction reflects our commitment to excellence and stewardship.

Key Responsibilities

• Respond to inbound and outbound calls with clear, professional communication, resolving customer inquiries or issues efficiently.
• Assist customers with reservations, ticketing, permits, and other services by following established processes and scripts.
• Effectively transfer callers to the appropriate department when specialized assistance is required.
• Escalate complex issues to management and seek support when necessary to ensure timely resolution.
• Accurately document all customer interactions in our CRM system, maintaining high data integrity.
• Update customer accounts and system information promptly, ensuring records reflect the latest status.
• Meet individual Key Performance Indicators (KPIs) and contribute to department goals for customer service excellence.
• Adhere to company policies, procedures, and performance standards at all times.
• Complete all required training and coaching modules within specified timeframes.
• Communicate effectively with leadership and teammates during shifts, ensuring seamless handoff of work.
• Contribute to a positive team environment by delivering best‑in‑class service and supporting department objectives.
• Perform additional duties as assigned to support the contact center’s overall success.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of inbound contact center experience.
• At least 2 years of customer‑facing experience in a service role.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Typing speed of 50+ words per minute.
• Strong verbal and written communication skills with meticulous attention to detail.
• Ability to listen attentively, demonstrate empathy, and respond to customer needs with a calm, professional demeanor.
• Experience following scripts and accurately documenting interactions.
• Demonstrated ownership and accountability, ensuring customers receive exceptional service.

Preferred Qualifications

• Familiarity with contact center software such as Amazon Connect or Verint.
• Experience with telecommunication tools, chat, and SMS platforms.
• Background in the outdoor recreation or public sector industry.
• Knowledge of reservation and permit systems.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Strong problem‑solving skills and the ability to think on your feet.
• Excellent time‑management and organizational abilities.
• Adaptability to changing priorities and a fast‑paced environment.
• Team player who thrives in a collaborative, remote setting.
• Proficiency in using CRM and other customer‑service tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you’ll gain exposure to:

• Advanced training in our proprietary reservation and permit platforms.
• Cross‑functional projects that connect you with product, marketing, and conservation teams.
• Mentorship from senior customer‑experience leaders.
• Opportunities to transition into roles such as Customer Success Manager, Operations Analyst, or Technical Support Specialist.

We invest in continuous learning through webinars, e‑learning modules, and industry conferences, ensuring you stay ahead of emerging trends in customer service and outdoor recreation technology.

Work Environment & Company Culture

brighthush is proud of its inclusive, mission‑driven culture. We value:

• Transparency and open communication across all levels.
• Work‑life balance, especially for remote employees.
• Recognition of individual contributions and team achievements.
• A collaborative environment where ideas are welcomed and innovation thrives.
• A commitment to sustainability and stewardship, reflected in both our products and our workplace practices.

Compensation & Benefits

While this is a part‑time position, we offer a competitive hourly rate that reflects your experience and the value you bring to our team. Additional benefits include:

• Flexible scheduling to accommodate personal commitments.
• Access to our employee wellness resources, including mental health support.
• Participation in our volunteer and community outreach programs.
• Opportunities to earn performance bonuses based on KPIs and customer satisfaction metrics.
• Eligibility for future full‑time roles and benefits packages as you grow with brighthush.

Legal & Compliance Information

Applicants must be legally authorized to work in the United States. brighthush does not sponsor or take over sponsorship of employment visas, now or in the future. As part of our hiring process, candidates may be required to complete an identity verification check conducted through Checkr, a secure third‑party service provider. This step helps confirm the authenticity of applicant identities and supports a fair, secure hiring process for all candidates. By submitting your application, you acknowledge that you have read and understood this notice and consent to the potential inclusion of an identity verification step as part of the interview process.

Ready to Join brighthush?

If you are passionate about delivering exceptional customer experiences, thrive in a remote, flexible setting, and want to be part of a company that makes a tangible difference in conservation and outdoor recreation, we encourage you to apply today. Bring your expertise, your empathy, and your drive to a team that values innovation, stewardship, and service excellence.

Click the link below to submit your application and take the first step toward a rewarding career with brighthush.