Senior Remote Customer Experience & Market Insight Specialist – Data Steward, Survey Architect, Product Testing Champion

About brighthush

brighthush is a pioneering force in the consumer insight arena, turning everyday voices into actionable market intelligence that fuels product innovation, strategic decision‑making, and brand success. As a fully remote‑first organization, we empower thousands of talented individuals across the United States to contribute to data collection, product testing, and research—all from the comfort of their own homes. Our mission is simple yet ambitious: deliver reliable, actionable insights that help brands launch products that truly resonate with their audiences. By joining brighthush, you’ll become part of a dynamic, flexible environment that values autonomy, continuous learning, and the impact of every voice.

Why This Role is a Game‑Changer

Imagine earning extra income while shaping the future of consumer goods, technology, and services. As a Senior Remote Customer Experience & Market Insight Specialist at brighthush, you’ll do more than just answer emails or enter data—you’ll help companies forecast trends, test prototypes, and refine marketing strategies. Your work will be the bridge between consumers and innovators, and you’ll get to see products before they hit the market. Whether you’re a seasoned data entry professional, a customer service veteran, or someone who loves exploring new products, this role offers the flexibility and variety you crave.

Your Impact and Daily Responsibilities

In this role, you will be the linchpin that connects raw consumer data to strategic insights. Your day will blend meticulous data stewardship with creative problem‑solving, ensuring that every piece of information you handle is accurate, timely, and actionable. You will collaborate with cross‑functional teams, influence product development cycles, and help shape the next generation of consumer‑centric products.

Key Responsibilities

• Data Stewardship & Quality Assurance: Accurately input survey responses, product reviews, and customer feedback into our secure database. Perform regular audits to ensure data integrity, compliance with privacy standards, and alignment with research protocols.
• Customer Support & Engagement: Respond to email inquiries, resolve issues, and provide clear, courteous communication. Act as the first point of contact for participants and internal stakeholders, ensuring a seamless experience.
• Survey Design & Administration: Collaborate with research analysts to design, distribute, and monitor online surveys. Analyze response rates, identify trends, and recommend improvements to survey design and distribution strategies.
• Product Testing & Feedback: Receive early‑access prototypes, conduct detailed testing, and produce comprehensive feedback reports that inform product development and refinement.
• Project Coordination & Cross‑Functional Collaboration: Work closely with marketing, analytics, and product teams to align data collection with business objectives and project timelines.
• Continuous Process Improvement: Identify bottlenecks, propose automation opportunities, and recommend new tools or methodologies to streamline workflows and increase efficiency.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Business, Marketing, Communications, or a related field is a plus.
• Minimum of 2 years experience in data entry, customer service, or market research.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and familiarity with survey platforms (Qualtrics, SurveyMonkey, Google Forms).
• Strong written communication skills—capable of drafting clear, concise emails and reports.
• Excellent attention to detail and a commitment to data accuracy.
• Self‑motivated, organized, and able to manage multiple tasks in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace.

Preferred Qualifications

• Experience with CRM systems (Salesforce, HubSpot) or data visualization tools (Tableau, Power BI).
• Knowledge of consumer behavior research methodologies.
• Previous exposure to product testing or beta‑testing programs.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.
• Background in e‑commerce, retail, or logistics—understanding of inventory and supply chain dynamics.

Core Skills & Competencies

• Analytical Thinking: Ability to interpret data, spot patterns, and translate findings into actionable insights.
• Communication: Clear, professional writing and active listening skills.
• Adaptability: Comfortable with evolving tools, processes, and project scopes.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a flexible schedule.
• Team Collaboration: Work effectively with remote colleagues across time zones.
• Tech Savvy: Quick learner of new software and willingness to experiment with automation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Remote Customer Experience & Market Insight Specialist, you’ll have the chance to:

• Progress to a Senior Survey Analyst or Data Quality Lead role, overseeing larger projects and mentoring junior staff.
• Transition into Product Management or Market Research Strategy positions, leveraging your hands‑on experience with consumer feedback.
• Participate in internal training programs covering advanced analytics, UX research, and emerging market trends.
• Attend virtual conferences, webinars, and workshops to stay ahead of industry developments.
• Earn certifications in data analysis, project management, or customer experience—fully reimbursed by brighthush.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the U.S., as long as you have a reliable internet connection. We value:

• Flexibility: Choose your own hours and work‑life balance.
• Transparency: Regular virtual town halls, open Q&A sessions, and a clear communication hierarchy.
• Inclusivity: A diverse team that celebrates different perspectives and backgrounds.
• Innovation: A collaborative environment where new ideas are welcomed and tested.
• Recognition: Monthly shout‑outs, performance bonuses, and a culture of appreciation.

Compensation, Perks, and Benefits

While specific pay rates vary by project and experience, brighthush offers competitive compensation structures, including:

• Hourly or project‑based rates that reflect your expertise.
• Flexible payment options—PayPal, direct deposit, or virtual gift card codes.
• Performance bonuses for high‑quality work and timely delivery.
• Health and wellness resources: access to virtual fitness classes, mental health support, and a wellness stipend.
• Professional development budget: reimbursements for courses, certifications, and industry events.
• Annual company retreats (virtual or in‑person) to foster team bonding and celebrate milestones.

Remote Work Essentials

To thrive in this role, you’ll need:

• A reliable high‑speed internet connection (minimum 10 Mbps).
• A quiet workspace with a dedicated desk or office area.
• Access to a computer with a modern operating system (Windows 10/11 or macOS 10.15+).
• Basic audio equipment (headset or headphones with microphone) for virtual meetings.
• Comfortable, ergonomic seating to support long periods of focused work.

How to Apply

Ready to join a forward‑thinking team that values your voice and your time? Click the link below to submit your application and start your journey with brighthush:

Apply to This Job

Final Thoughts

At brighthush, we’re not just hiring a Senior Remote Customer Experience & Market Insight Specialist—we’re building a community of data enthusiasts, customer advocates, and product pioneers. If you’re self‑motivated, detail‑oriented, and eager to make a tangible impact on the marketplace, we want to hear from you. Join us, and turn your passion for data and customer experience into a rewarding, flexible career that grows with you.