Experienced Part‑Time Customer Service Representative – Retail & Facility Operations – Brighthush

About Brighthush

Brighthush is a leading provider of self‑storage solutions across the Greater Boston area, with a strong presence in Randolph and Norwell, Massachusetts. Our mission is to deliver exceptional customer experiences while maintaining the highest standards of facility cleanliness, security, and operational efficiency. With a reputation for reliability, professionalism, and community engagement, Brighthush has become the go‑to choice for individuals and businesses seeking secure, convenient, and affordable storage options.

Why Brighthush?

At Brighthush, we believe that great service starts with great people. Our team members are the backbone of our success, and we invest heavily in their growth, well‑being, and job satisfaction. When you join Brighthush, you’ll experience:

• Collaborative Culture: A supportive environment where every voice is heard and valued.
• Career Advancement: Clear pathways for professional development, from entry‑level roles to management positions.
• Community Impact: Opportunities to give back through local outreach and volunteer initiatives.
• Competitive Compensation: Fair wages, performance bonuses, and a comprehensive benefits package.
• Work‑Life Balance: Flexible scheduling options that fit your lifestyle.

Position Overview

We are seeking a reliable, customer‑focused Part‑Time Customer Service Representative to join our team at Brighthush’s Randolph and Norwell facilities. This role is ideal for individuals who thrive in a fast‑paced environment, enjoy helping people, and can manage a variety of daily responsibilities with independence and professionalism.

Key Responsibilities

• Serve as the first point of contact for all visitors, answering questions, providing information, and guiding them through the rental process.
• Maintain a clean, organized, and welcoming facility environment, ensuring all common areas, storage units, and office spaces meet Brighthush’s high standards.
• Assist customers with unit selection, lease agreements, and payment processing, ensuring accuracy and compliance with company policies.
• Handle inbound and outbound phone calls, emails, and online inquiries with a friendly, solution‑oriented approach.
• Process rental agreements, renewals, and cancellations, updating the database and ensuring all documentation is complete and accurate.
• Support daily office operations, including data entry, inventory management, and administrative tasks.
• Collaborate closely with the home office team to coordinate scheduling, maintenance requests, and customer follow‑ups.
• Travel between Randolph and Norwell locations as needed, ensuring consistent service quality across both sites.
• Participate in ongoing training sessions to stay current on product offerings, security protocols, and customer service best practices.

Essential Qualifications

• High school diploma or equivalent; additional education or certifications in customer service or hospitality preferred.
• Minimum of 1 year of customer service experience, preferably in a retail, hospitality, or facility management setting.
• Proficient computer skills, including familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic database management.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Excellent organizational and time‑management abilities, capable of juggling multiple tasks simultaneously.
• Dependable, punctual, and self‑motivated, with a strong work ethic and a positive attitude.
• Reliable transportation and willingness to travel between the Randolph and Norwell facilities.
• Availability to work Saturdays and flexible hours during peak periods.

Preferred Qualifications

• Experience with point‑of‑sale (POS) systems or customer relationship management (CRM) software.
• Knowledge of self‑storage industry regulations and best practices.
• Bilingual proficiency (e.g., Spanish, French) to better serve a diverse customer base.
• Previous experience in a supervisory or team‑lead capacity.

Core Competencies

• Customer Focus: Passion for delivering outstanding service and exceeding customer expectations.
• Problem Solving: Ability to identify issues quickly and propose effective solutions.
• Team Collaboration: Willingness to work closely with colleagues across multiple locations.
• Adaptability: Comfortable adjusting to changing priorities and new challenges.
• Integrity: Commitment to honesty, transparency, and ethical conduct in all interactions.

Career Growth & Learning Opportunities

Brighthush is dedicated to nurturing talent and providing clear career pathways. As a Customer Service Representative, you’ll have the chance to:

• Advance to a Shift Supervisor or Operations Coordinator role, overseeing daily facility operations and staff.
• Transition into a Sales or Leasing Manager position, leveraging your customer‑service expertise to drive revenue growth.
• Participate in leadership development programs, including mentorship, workshops, and cross‑functional projects.
• Earn industry certifications, such as the Certified Self‑Storage Professional (CSSP) designation, through our partnership with the Self‑Storage Association.
• Attend conferences, webinars, and networking events to stay ahead of industry trends and best practices.

Work Environment & Culture

At Brighthush, we foster a culture of respect, collaboration, and continuous improvement. Our facilities are designed to be safe, clean, and welcoming, reflecting our commitment to customer satisfaction. Employees enjoy:

• Open communication channels with leadership and peers.
• Regular team‑building activities and community service projects.
• A supportive environment that encourages innovation and creative problem‑solving.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific figures may vary based on experience and location, Brighthush offers competitive hourly wages, performance‑based bonuses, and a comprehensive benefits package for eligible part‑time employees. Benefits may include:

• Health, dental, and vision insurance options.
• Paid time off and holiday scheduling.
• Employee discount programs for storage units and related services.
• Flexible scheduling to accommodate personal commitments.
• Professional development resources and tuition reimbursement for relevant courses.

How to Apply

Ready to join a dynamic team that values excellence, integrity, and community impact? Click the link below to submit your application and take the first step toward a rewarding career with Brighthush.

Apply to Brighthush Today

Closing Statement

At Brighthush, we’re more than a storage company—we’re a community of dedicated professionals who take pride in providing top‑notch service and creating safe, accessible spaces for our customers. If you’re passionate about customer service, eager to grow your career, and ready to make a tangible impact, we want to hear from you. Join us and help shape the future of storage solutions in the Greater Boston area.