Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Specialist

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 10,000 stores worldwide, we combine a passion for fashion, home décor, and lifestyle products with a commitment to exceptional customer service. Our culture is built on diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a real impact.

Why brighthush?

At brighthush, we believe that the customer experience is the cornerstone of our success. We invest in our people through comprehensive training, mentorship, and career‑development programs. Our employees enjoy a vibrant, inclusive workplace where creativity thrives and every voice is heard. Whether you’re a seasoned retail professional or just starting your career, brighthush offers a platform to accelerate your growth, broaden your skill set, and shape the future of retail.

Position Overview

As a Dynamic Retail Customer Experience Coordinator, you will be the heartbeat of our front‑end operations. You will lead a team of associates, ensuring that every customer interaction is seamless, personalized, and memorable. Your leadership will drive sales, enhance loyalty program participation, and uphold the highest standards of store presentation and safety.

Key Responsibilities

• Team Leadership & Coaching: Mentor and train front‑end associates on customer service best practices, POS operations, and loyalty program promotion.
• Customer Experience Excellence: Model outstanding service, engage with shoppers, and resolve concerns promptly to maintain a positive in‑store atmosphere.
• Operational Oversight: Assign registers, manage break schedules, and ensure all associates adhere to store plans and priorities.
• Performance Management: Conduct regular performance reviews, provide constructive feedback, and recognize achievements.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols; maintain a clean, organized, and secure environment.
• Sales & Loyalty Promotion: Drive participation in credit and loyalty programs, track metrics, and collaborate with management to boost conversion rates.
• Shrink & Loss Prevention: Support store shrink reduction initiatives and report any discrepancies.
• Communication: Serve as the primary liaison between associates and senior management, ensuring clear, timely communication of goals and updates.
• Continuous Improvement: Identify opportunities for process enhancements, merchandising improvements, and customer engagement strategies.
• Additional Duties: Perform any other tasks as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment.
• Excellent verbal and written communication skills.
• High attention to detail and strong organizational abilities.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset with a collaborative approach to problem‑solving.
• Basic proficiency with POS systems and retail software.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of labor regulations and compliance standards.
• Leadership training or certification in retail management.
• Fluency in multiple languages to serve diverse customer bases.
• Data‑driven mindset with the ability to analyze sales reports and adjust strategies accordingly.

Core Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Leadership & Mentorship: Ability to inspire, coach, and develop a high‑performing team.
• Analytical Thinking: Skill in interpreting sales data, identifying trends, and making informed decisions.
• Communication: Clear, concise, and persuasive communication with customers, associates, and management.
• Problem‑Solving: Quick, effective resolution of customer concerns and operational challenges.
• Adaptability: Comfortable with flexible schedules, including nights, weekends, and holidays.
• Integrity & Confidentiality: Upholds honesty, ethical standards, and protects sensitive information.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership training programs that cover advanced customer service, sales strategy, and team management.
• Mentorship from senior retail leaders who share insights and best practices.
• Cross‑functional projects that expose you to merchandising, inventory management, and marketing initiatives.
• Clear career pathways to roles such as Store Manager, District Manager, or Corporate Retail Operations.
• Continuous learning through workshops, webinars, and on‑the‑job training.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they’re community hubs where customers feel welcomed and valued. We foster an inclusive culture that celebrates diversity, encourages open dialogue, and rewards innovation. Employees enjoy:

• Collaborative teamwork with supportive peers and leaders.
• Opportunities to contribute ideas that shape store operations and customer experiences.
• A vibrant, energetic atmosphere that reflects our brand’s dynamic spirit.
• Regular team events, recognition programs, and social gatherings.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, your compensation will reflect your skills, experience, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package that may include:

• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave.
• Life and disability insurance.
• Employee assistance program (EAP) for personal and professional support.
• Flexible spending accounts (FSA) and health savings accounts (HSA).
• Auto and home insurance discounts.
• Pet insurance and legal assistance.
• Referral bonuses for bringing talented friends to brighthush.
• Scholarship and adoption assistance programs for eligible employees.

Location & Schedule

Position: Retail Customer Experience Coordinator Store: brighthush Store 0249 Address: 8079a Kingston Pike, Knoxville, TN Schedule: Flexible, including nights, weekends, and holidays.

How to Apply

Ready to elevate your retail career and join a team that values innovation, customer focus, and personal growth? Click the link below to submit your application and take the first step toward a rewarding journey with brighthush.

Apply to this job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Retail Customer Experience Coordinator at brighthush, you’ll be at the forefront of delivering unforgettable shopping experiences, leading a passionate team, and driving business results. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow your leadership skills, we want to hear from you. Join brighthush today and help shape the future of retail—one satisfied customer at a time.