Dynamic Customer Experience Coordinator – Front‑End Retail Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in off‑price retail, renowned for delivering exceptional value and an unforgettable shopping experience to millions of customers worldwide. With a vibrant culture that celebrates diversity, innovation, and continuous learning, brighthush empowers its people to grow, collaborate, and make a tangible impact on the community. Whether you’re working in one of our bustling distribution centers, flagship stores, or our dynamic home‑office hubs, you’ll find a workplace that nurtures talent, rewards performance, and encourages you to reach new heights.

Why Join brighthush?

At brighthush, we believe that every customer interaction is an opportunity to create lasting memories. As a Customer Experience Coordinator, you’ll be at the heart of this mission—leading a team of Associates to deliver world‑class service, drive loyalty, and uphold the brand’s reputation for honesty and integrity. In return, we offer a competitive salary, a comprehensive benefits package, and a culture that values work‑life balance, professional development, and community engagement.

Key Responsibilities

• Customer Experience Leadership: Champion a culture of outstanding service by engaging with customers, modeling courteous behavior, and ensuring every visit leaves a positive impression.
• Team Management & Coaching: Oversee a front‑end team of Associates, assigning registers, coordinating breaks, and providing real‑time coaching to enhance performance and morale.
• Training & Development: Design and deliver training programs focused on front‑end principles, personalized customer interactions, and loyalty program promotion.
• Operational Excellence: Ensure Associates execute tasks in alignment with the store plan, prioritize effectively, and maintain a clean, organized environment.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for loyalty and repeat business.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols, fostering a secure and compliant workplace.
• Performance Reporting: Communicate progress, challenges, and achievements to management, providing actionable insights for continuous improvement.
• Program Promotion: Actively promote credit and loyalty programs, driving enrollment and engagement to support store revenue goals.
• Loss Prevention: Participate in shrink reduction initiatives, ensuring inventory integrity and protecting the bottom line.
• Continuous Improvement: Collaborate with store leadership to refine processes, enhance customer experience, and implement best practices.

Essential Qualifications

• Minimum of 1 year retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for motivating teams.
• Proficiency in POS systems, inventory management, and basic data analysis.
• Flexibility to work a dynamic schedule, including evenings, weekends, and occasional holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail setting with a proven track record of improving customer satisfaction scores.
• Background in training development—designing modules, conducting workshops, and measuring learning outcomes.
• Knowledge of loss prevention strategies and experience in implementing shrink reduction programs.
• Proficiency in multiple languages, enhancing the ability to serve a diverse customer base.
• Leadership certification or coursework in retail management, customer service, or related fields.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into loyal advocates.
• Team Building: Ability to inspire, mentor, and develop Associates, fostering a collaborative and high‑performing team culture.
• Problem‑Solving: Quick thinker who can assess situations, identify solutions, and act decisively under pressure.
• Data‑Driven Decision Making: Comfortable analyzing sales metrics, customer feedback, and operational data to inform strategy.
• Adaptability: Thrives in a dynamic environment, embraces change, and remains calm during unexpected challenges.
• Integrity & Confidentiality: Handles sensitive information with discretion and upholds ethical standards.
• Technical Proficiency: Skilled with POS systems, Microsoft Office Suite, and retail analytics tools.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional journey. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for senior management roles.
• Cross‑functional training in merchandising, inventory control, and e‑commerce integration.
• Mentorship from seasoned executives who share insights on retail strategy and innovation.
• Opportunities to lead special projects, such as store redesigns, loyalty program enhancements, or community outreach initiatives.
• Continuous learning through online courses, workshops, and industry conferences.

Work Environment & Culture

brighthush’s culture is built on collaboration, respect, and a shared commitment to excellence. You’ll experience:

• A supportive team atmosphere where ideas are welcomed and celebrated.
• Inclusive practices that value diverse perspectives and promote equity.
• Regular team-building events, recognition programs, and community service opportunities.
• A flexible work environment that balances on‑site responsibilities with remote collaboration when appropriate.
• Access to wellness resources, including fitness classes, mental health support, and health coaching.

Compensation & Benefits

While the starting hourly rate for this role ranges from $18.00 to $18.50, your total compensation will reflect your experience, performance, and contributions. In addition to a competitive base salary, brighthush offers:

• Comprehensive health, dental, and vision plans, including options for HSA and FSA.
• 401(k) retirement savings plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount program across all brighthush stores and online platforms.
• Life and disability insurance, both short‑term and long‑term.
• Paid parental leave and adoption assistance.
• Professional development stipend and tuition reimbursement for relevant courses.
• Wellness incentives, such as gym membership discounts and wellness challenges.
• Employee referral bonuses and recognition awards.

How to Apply

Ready to elevate your career and make a real difference in the lives of customers? Submit your application through the link below and join the brighthush family, where your talents are celebrated, your growth is accelerated, and your impact is felt every day.