Experienced Patient Liaison – Virtual Assistant for Remote Physical Therapy Practice at brighthush
About brighthush and the Opportunity
brighthush is a forward‑thinking healthcare organization dedicated to transforming the way patients experience physical therapy. With a mission rooted in evidence‑based care, cutting‑edge technology, and a patient‑first philosophy, brighthush has become a trusted partner for families seeking personalized, high‑quality rehabilitation services. Our remote practice model empowers patients to receive world‑class care from the comfort of their own homes, while our team of clinicians delivers individualized 40‑minute sessions that combine joint manipulation, dry needling, diagnostic ultrasound, and cold laser therapy.
We are currently looking for a compassionate, organized, and tech‑savvy Patient Liaison – Virtual Assistant to join our dynamic virtual team. This role is pivotal in ensuring a seamless patient journey, from scheduling to post‑treatment follow‑up, and plays a key part in maintaining the operational excellence that sets brighthush apart.
Key Responsibilities
As a Patient Liaison, you will be the primary point of contact for our patients and a critical support pillar for our clinical team. Your day‑to‑day tasks will include:
- Appointment Management: Confirm, reschedule, and manage patient appointments using our integrated calendar system.
- Post‑Session Follow‑Up: Reach out to patients after each session to provide personalized exercise plans and treatment updates.
- Communication Hub: Respond to frequently asked questions, handle rescheduling requests, and provide clear, empathetic information via phone, chat, or email.
- Referral Coordination: Receive and process referrals from other healthcare providers, ensuring smooth hand‑offs and collaboration with our medical staff.
- Reminders & Waitlist Management: Send timely appointment reminders and maintain an organized waitlist to maximize clinic capacity.
- Billing & EMR Administration: Generate invoices, process payments, and keep electronic medical records up to date and compliant with privacy regulations.
- Virtual Support: Answer inbound calls, guide patients through virtual kiosks, and provide real‑time assistance during telehealth sessions.
- Document Preparation: Draft and manage email correspondence, patient intake forms, and other essential documents.
- Data Entry & Reporting: Accurately input data into our systems and produce basic reports to support clinical and administrative decision‑making.
- Patient Orientation (On‑site, if applicable): Greet patients, provide directions within the facility, and ensure a welcoming environment.
- Privacy & Confidentiality: Uphold the highest standards of patient privacy, safeguarding sensitive information at all times.
Essential Qualifications
- Prior experience in a healthcare or patient support role (e.g., medical receptionist, patient coordinator, or virtual assistant).
- Excellent written and verbal communication skills, with a knack for clear, compassionate messaging.
- Strong organizational abilities and meticulous attention to detail.
- Proficiency with telephony platforms (Nextiva or similar), electronic medical record systems (Prompt EMR or comparable), virtual kiosk solutions (WelcomeWare or equivalent), and collaboration tools (Google Chat, Teams, or Slack).
- Demonstrated ability to manage time effectively and work independently in a remote environment.
- Patient‑centered mindset with a genuine desire to enhance the patient experience.
Preferred Qualifications
- Experience with billing software and insurance claim processing.
- Knowledge of physical therapy modalities and terminology.
- Familiarity with HIPAA regulations and data security best practices.
- Previous remote work experience in a fast‑paced, high‑volume setting.
Core Skills & Competencies
- Customer‑service excellence: Ability to handle inquiries with empathy and professionalism.
- Technical proficiency: Comfortable navigating multiple software platforms and troubleshooting basic issues.
- Problem‑solving: Quick to identify bottlenecks and propose practical solutions.
- Team collaboration: Works seamlessly with clinicians, billing staff, and IT support.
- Adaptability: Thrives in a constantly evolving virtual care environment.
- Time management: Prioritizes tasks to meet deadlines and maintain patient satisfaction.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Patient Liaison, you will:
- Gain exposure to the full spectrum of virtual care operations, from front‑desk logistics to clinical coordination.
- Participate in ongoing training sessions covering the latest in telehealth technology, patient engagement strategies, and compliance updates.
- Have the opportunity to transition into roles such as Clinical Coordinator, Operations Manager, or even Clinical Practice Lead, depending on your interests and performance.
- Benefit from mentorship programs that pair you with experienced clinicians and administrators.
- Access to industry conferences, webinars, and certification courses at no additional cost.
Work Environment & Company Culture
brighthush fosters a culture of collaboration, innovation, and well‑being. Even though this role is remote, you will feel part of a vibrant team that values:
- Open communication: Regular virtual huddles, feedback loops, and transparent decision‑making.
- Work‑life balance: Flexible scheduling, generous paid time off, and a focus on mental health.
- Diversity & inclusion: A workforce that reflects the communities we serve, with a commitment to equity and belonging.
- Continuous improvement: A data‑driven approach to enhancing patient outcomes and operational efficiency.
- Recognition & rewards: Celebrating milestones, achievements, and contributions through awards and incentives.
Compensation, Perks, and Benefits
While specific figures are tailored to experience and skill level, you can expect:
- A competitive salary that reflects your expertise and the value you bring to our team.
- Health, dental, and vision insurance options, with coverage starting from day one.
- 401(k) retirement plan with company match.
- Paid time off, sick leave, and a generous holiday schedule.
- Professional development stipend and reimbursement for relevant certifications.
- Access to a comprehensive wellness program, including virtual fitness classes, mindfulness sessions, and health coaching.
- Flexible remote work setup with a stipend for home office equipment.
Why Join brighthush?
Choosing brighthush means becoming part of a mission‑driven organization that places patients at the heart of everything we do. You will:
- Make a tangible difference in the lives of families seeking relief from pain and improved mobility.
- Work alongside passionate clinicians who are leaders in their field.
- Be part of a forward‑looking practice that embraces technology to deliver superior care.
- Enjoy a supportive, inclusive culture that values your growth and well‑being.
Ready to Apply?
If you are a compassionate, organized professional eager to elevate patient experiences in a cutting‑edge virtual environment, we would love to hear from you. Join brighthush and help us redefine the future of physical therapy—one patient at a time.