Experienced Pharmacy Technician & Customer Care Specialist – Oncology Pharmacy Operations & Patient Support

About brighthush Pharmacy

At brighthush, we are redefining the oncology pharmacy experience. Our mission is simple yet profound: to improve the lives of patients battling cancer and rare diseases by delivering compassionate, accurate, and timely medication services. Located in Scottsdale, Arizona, our pharmacy operates as a hybrid model that bridges community, oncology, and hematology physicians, patients, payers, and manufacturers. We are not just a pharmacy; we are a community of dedicated professionals who value teamwork, respect, integrity, and passion.

Why Join brighthush?

When you become part of the brighthush family, you gain more than a paycheck. You gain a platform for professional growth, a culture that celebrates empathy, and the opportunity to make a tangible difference in the lives of patients and their families. Our leadership team is committed to fostering an environment where every employee can thrive—both personally and professionally. We offer:

• Competitive starting salary of $24.00 per hour, with potential for growth based on performance.
• Sign‑on bonus of $5,000 for new hires starting before December 31, 2026.
• Comprehensive benefits package: medical, dental, vision, 401(k) with company match, paid time off, paid holidays, tuition reimbursement, life insurance, and short‑ and long‑term disability coverage.
• Flexible remote work from home with initial on‑site training at our Scottsdale pharmacy.
• Continuous learning opportunities, including advanced certifications and cross‑functional training.
• A culture that prioritizes compassion over numbers, encouraging you to bring your authentic self to work.

Position Overview

We are seeking a highly motivated Pharmacy Technician & Customer Care Specialist to join our dynamic team in Scottsdale, AZ. This full‑time role blends technical pharmacy skills with frontline customer service, ensuring that every patient interaction is handled with precision and empathy. You will work closely with the sales team, providers, and internal stakeholders to monitor and resolve all customer care issues.

Key Responsibilities

• Escalation Management: Oversee the customer care escalation email workflow, ensuring timely resolution of all inquiries.
• Collaboration with Sales: Partner with the customer service manager to address daily sales team escalations and maintain open communication channels.
• Exception Reporting: Process all address exception reports issued by the VP of Pharmacy Operations, ensuring accuracy and compliance.
• Issue Reporting: Identify potential bottlenecks or unresolved escalations and promptly report them to the customer care manager.
• Billing & Compliance: Apply knowledge of CPR+ and billing claim responses to support accurate claim processing.
• Escalation to Leadership: Escalate complex issues to the appropriate pharmacy director, sales team representative, or analytics team.
• Cross‑Functional Collaboration: Work with various functional areas—IT, analytics, compliance—to resolve customer problems and update system databases.
• Project Management: Lead and complete assigned projects from the customer service manager, ensuring deliverables meet quality standards.
• Independent Work: Operate autonomously with minimal guidance, demonstrating initiative and problem‑solving skills.

Essential Qualifications

• Education: High School Diploma required; Bachelor’s degree preferred.
• Experience: 1–2 years of pharmacy billing or certified pharmacy technician experience.
• Licenses & Certifications:
  • State Pharmacy Technician License/Registration (per State Board of Pharmacy).
  • National Pharmacy Technician Certification (CPhT via PTCB/NHA).
• Communication: Excellent verbal and written communication skills, with a strong customer‑service orientation.
• Problem‑Solving: Ability to analyze complex issues and develop effective solutions.
• Independence: Comfortable working independently with little to no supervision.

Preferred Qualifications

• Experience in oncology or specialty pharmacy settings.
• Familiarity with pharmacy information systems (e.g., EPIC, Meditech).
• Knowledge of payer billing guidelines and claim adjudication processes.
• Previous experience managing remote or hybrid teams.

Skills & Competencies

• Customer‑centric mindset with a passion for patient advocacy.
• Strong analytical and data‑driven decision‑making abilities.
• Time‑management skills to juggle multiple priorities in a fast‑paced environment.
• Adaptability to shifting schedules (8:30 am–5 pm MST in spring/summer; 9:30 am–6 pm MST in fall/winter) and alternating weekend days.
• Proficiency in Microsoft Office Suite and pharmacy software platforms.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve alongside your aspirations. As a Pharmacy Technician & Customer Care Specialist, you will:

• Gain exposure to oncology pharmacy operations, expanding your expertise beyond traditional pharmacy roles.
• Participate in cross‑departmental projects that influence company‑wide initiatives.
• Access tuition reimbursement for relevant certifications, such as Certified Oncology Pharmacy Technician (COPT) or advanced billing credentials.
• Receive mentorship from senior leaders who are invested in your success.
• Progress into roles such as Pharmacy Operations Manager, Clinical Pharmacy Specialist, or Customer Experience Lead.

Work Environment & Culture

Our workplace is a blend of remote flexibility and collaborative in‑person engagement. The initial training phase takes place at our Scottsdale pharmacy, where you will meet your teammates and immerse yourself in our culture. After training, you will enjoy the convenience of working from home while staying connected through virtual collaboration tools.

We celebrate diversity, encourage open dialogue, and prioritize mental and physical well‑being. Our values—teamwork, respect, integrity, and passion—are woven into every interaction, ensuring a supportive and inclusive environment.

Compensation & Benefits

Beyond a competitive hourly wage, brighthush offers a comprehensive benefits package designed to support your health, financial security, and personal growth:

• Medical, Dental, Vision: Full coverage for you and your family.
• 401(k) with Match: Secure your future with employer‑matched contributions.
• Paid Time Off & Holidays: Recharge with generous PTO and paid holidays.
• Tuition Reimbursement: Invest in your education and career development.
• Life & Disability Insurance: Protect your loved ones with company‑paid coverage.
• Sign‑On Bonus: $5,000 for new hires starting before December 31, 2026.

How to Apply

Ready to make a difference in the lives of patients while advancing your career? Click the link below to submit your application and join the brighthush family:

Apply To This Job

Conclusion

At brighthush, we are more than a pharmacy—we are a community dedicated to healing, hope, and human connection. If you are a compassionate, detail‑oriented Pharmacy Technician who thrives in a collaborative environment and is eager to support patients on their journey to wellness, we want to hear from you. Join us and transform the way oncology care is delivered—one prescription at a time.