Experienced Pharmacy Technician & Customer Care Specialist – Oncology Pharmacy Support & Patient Advocacy at brighthush

About brighthush

brighthush is a pioneering oncology pharmacy that redefines how patients, providers, and payers collaborate to deliver personalized cancer care. With a mission to improve the lives of those battling cancer and rare diseases, we blend cutting‑edge technology, compassionate service, and a culture of teamwork to create a truly patient‑centric experience. Our Louisville, KY pharmacy serves as a hub for community, oncology, and hematology physicians, while our remote team extends that care to patients across the region. At brighthush, we believe that compassion is more important than numbers, and we empower every team member to make a meaningful impact.

Why Join brighthush?

Working at brighthush means more than just a paycheck. It’s an opportunity to connect with patients, collaborate with dedicated healthcare professionals, and grow both personally and professionally. We value teamwork, respect, integrity, and passion in everything we do. Our leadership team is committed to fostering an environment where you can thrive, learn new skills, and advance your career in the oncology pharmacy field.

Position Overview

We are seeking a highly motivated Pharmacy Technician & Customer Care Specialist to join our Louisville, KY pharmacy team. This full‑time role combines hands‑on pharmacy operations with proactive customer support, ensuring that every patient receives timely, accurate, and compassionate care. The position offers a flexible shift schedule, remote work from home, and comprehensive on‑site training at our Louisville facility.

Shift Schedule

• 11:30 AM – 8:00 PM EST, Monday through Friday
• Alternating weekends (rotational basis)

Location & Work Model

• Remote work from home with mandatory on‑site training at the Louisville pharmacy
• Full‑time, 40 hours per week

Key Responsibilities

As a Customer Care Specialist, you will be the frontline advocate for patients and providers, ensuring seamless communication and swift resolution of any issues that arise.

• Manage the customer care escalation email workflow, prioritizing and triaging tickets for timely resolution.
• Collaborate closely with the Customer Service Manager to address all sales team escalations on a daily basis.
• Process and resolve address exception reports issued by the VP of Pharmacy Operations.
• Identify potential escalation risks and report them to the Customer Care Manager to prevent delays.
• Maintain comprehensive knowledge of CPR+ protocols and billing claim responses to provide accurate guidance.
• Escalate complex issues to the appropriate Pharmacy Director, sales team representative, or analytics team member.
• Work cross‑functionally with other departments (e.g., IT, Finance, Compliance) to resolve customer problems and update system databases.
• Communicate clearly with all stakeholders, outlining the actions taken and expected resolution timelines.
• Lead and complete assigned projects from the Customer Service Manager, ensuring deliverables meet quality and time‑frame standards.
• Document all interactions and resolutions in the customer care system to maintain audit trails and support continuous improvement.

Essential Qualifications

• Education: High School Diploma required; Bachelor’s degree preferred.
• Experience: 1–2 years of pharmacy billing or certified pharmacy technician experience.
• Licenses/Certifications:
  • State Pharmacy Technician License/Registration (per State Board of Pharmacy)
  • National Pharmacy Technician Certification (CPhT via PTCB/NHA)
• Proven customer service skills with a strong focus on problem solving and clear communication.
• Ability to work independently with minimal supervision.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience in oncology pharmacy or oncology patient support programs.
• Familiarity with pharmacy information systems (e.g., EPIC, Meditech, or similar platforms).
• Knowledge of insurance billing, claim adjudication, and reimbursement processes.
• Experience managing escalations and working in a fast‑paced environment.
• Advanced communication skills in both written and verbal formats.

Skills & Competencies

• Exceptional customer‑centric mindset with a genuine desire to help patients.
• Strong analytical and troubleshooting abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or ticketing systems.
• Adaptability to changing priorities and ability to manage multiple tasks simultaneously.
• Team player who thrives in a collaborative, cross‑functional environment.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we invest in your future. You will have access to:

• Structured onboarding and ongoing mentorship programs.
• Tuition reimbursement for relevant certifications and degree programs.
• Opportunities to lead projects, cross‑functional initiatives, and process improvement efforts.
• Clear career pathways from Pharmacy Technician to Senior Technician, Pharmacy Manager, or specialized oncology roles.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with organizational objectives.

Work Environment & Company Culture

brighthush fosters a culture of teamwork, respect, integrity, and passion. Our employees enjoy a supportive, inclusive workplace where ideas are valued and innovation is encouraged. We celebrate successes, learn from challenges, and prioritize work‑life balance. Remote work flexibility, combined with a vibrant on‑site community, ensures you stay connected and engaged.

Compensation & Benefits

Starting Salary: $23.00 per hour and upward, commensurate with experience and qualifications.

Sign‑On Bonus: $5,000 for employees who start before December 31, 2026.

Benefits Package:

• Medical, Dental, and Vision insurance (company‑paid)
• 401(k) plan with company match
• Paid Time Off (PTO) and paid holidays
• Life insurance and short‑ and long‑term disability coverage (company‑paid)
• Tuition reimbursement for approved courses and certifications
• Employee wellness programs and mental health resources

How to Apply

Ready to make a difference in the lives of patients and their families? Submit your application through our online portal or send your resume and cover letter directly to [email protected]. We look forward to learning how your passion and expertise can help us continue to deliver exceptional oncology pharmacy care.

Join brighthush Today

At brighthush, your work matters. You’ll be part of a dedicated team that values compassion over metrics, teamwork over hierarchy, and growth over routine. If you’re a driven Pharmacy Technician with a heart for patient advocacy, we invite you to apply and help us shape the future of oncology pharmacy.