Experienced Pharmacy Technician & Customer Success Specialist – Pharmacy Operations & Medication Support at brighthush

About brighthush

brighthush is a trailblazing digital health platform that empowers clinicians, patients, and innovators to create seamless, patient‑centric care experiences. With a robust suite of tools that streamline medication management, telehealth workflows, and data analytics, brighthush is redefining how healthcare is delivered in the 21st century. Our mission is simple yet profound: to make high‑quality, accessible care the norm, not the exception.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑moving team that thrives on curiosity, collaboration, and a relentless drive to solve real‑world health challenges. We celebrate diversity, encourage continuous learning, and reward innovation. Whether you’re a seasoned pharmacy professional or a recent graduate eager to make an impact, brighthush offers a platform where your expertise can shape the future of medication safety and patient experience.

Position Overview

We are looking for a dedicated Customer Success Pharmacy Operations Specialist who brings a clinical or pharmacy background to the forefront of our medication support operations. In this role, you will serve as the vital link between patients, prescribers, and pharmacy partners, ensuring that every medication journey is accurate, compliant, and compassionate. Your analytical mindset, clear communication, and passion for problem‑solving will help us elevate the standard of care across our telehealth ecosystem.

Key Responsibilities

• Patient‑Facing Support: Act as the primary point of contact for medication‑related inquiries, providing clear, evidence‑based guidance on dosage, strength, and administration.
• Prescription Verification: Coordinate with prescribing provider groups and pharmacy partners to confirm prescription details, verify dosing accuracy, and resolve any discrepancies.
• Issue Triage & Escalation: Assess and prioritize medication questions, escalating complex or safety‑critical concerns to licensed clinicians when necessary.
• Cross‑Functional Collaboration: Partner with clinical, pharmacy, and operations teams to refine workflows, enhance patient education materials, and drive continuous improvement.
• Data‑Driven Insights: Monitor recurring medication issues, analyze engagement data, and provide actionable feedback to leadership to strengthen processes.
• Compliance & Quality Assurance: Ensure all patient interactions adhere to regulatory standards and internal quality guidelines.
• Process Optimization: Identify bottlenecks, propose solutions, and champion initiatives that improve the overall medication experience for patients.

Essential Qualifications

• 2–3 years of experience in pharmacy, clinical care, or a related medical field.
• Medical training required (Pharmacy Technician, RN, or equivalent).
• Proficiency in discussing medication dosing and administration with clarity and confidence.
• Strong analytical skills with the ability to interpret engagement data and identify patterns.
• Excellent written and verbal communication, balancing empathy with operational precision.
• Thrives in a fast‑paced, startup environment and adapts quickly to change.
• Commitment to continuous learning and a growth mindset.

Preferred Qualifications

• Experience in a telehealth or digital health setting.
• Knowledge of pharmacy benefit management (PBM) processes.
• Familiarity with electronic health record (EHR) systems.
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Background in quality improvement or patient safety initiatives.

Skills & Competencies

• Clinical Expertise: Deep understanding of medication pharmacology, drug interactions, and patient counseling.
• Customer‑Centric Mindset: Ability to anticipate patient needs and deliver proactive support.
• Problem‑Solving: Creative approach to resolving complex medication issues.
• Collaboration: Comfortable working across multidisciplinary teams.
• Attention to Detail: Precision in verifying prescriptions and documenting interactions.
• Time Management: Efficiently handle multiple inquiries while maintaining quality.
• Adaptability: Quick to learn new tools, processes, and regulatory updates.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by the impact you make and the knowledge you acquire. We offer:

• Structured mentorship programs with senior clinicians and product leaders.
• Access to industry conferences, webinars, and continuing education credits.
• Internal mobility pathways into clinical operations, product management, or data science.
• Regular performance reviews with clear metrics for advancement.
• Opportunities to lead cross‑functional projects that influence product direction.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to patient well‑being. You’ll experience:

• Fully remote work with flexible hours to support work‑life balance.
• Weekly virtual team huddles and monthly all‑hands meetings.
• Inclusive decision‑making, where every voice is heard.
• Regular team‑building events, both virtual and in‑person during the pandemic’s easing.
• A focus on mental health, with access to counseling services and wellness programs.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to key metrics.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Generous paid time off, parental leave, and sick leave.
• Professional development stipend and tuition reimbursement.
• Equity options for eligible employees.

How to Apply

If you’re passionate about medication safety, patient advocacy, and leveraging technology to improve care, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Customer Success Pharmacy Operations Specialist role at brighthush.

Join us in shaping the future of digital health—where every patient’s medication journey is safe, clear, and compassionate.