Experienced Remote Automotive Customer Support Specialist – Dealer Order Management & Service Excellence – Ohio Residents – Join brighthush for Competitive Pay, Flexible Remote Work, and Rapid Career Growth

Welcome to brighthush – Revolutionizing Automotive Customer Experience

At brighthush, we’re not just a software vendor; we’re a catalyst for change in the automotive ecosystem. Our mission is to empower dealerships across the United States with intelligent, cloud‑based tools that streamline order processing, accelerate issue resolution, and ultimately drive revenue growth. By blending cutting‑edge technology with a human‑centric approach, we create a seamless experience for dealers and their customers alike. Our culture thrives on humility, inclusivity, and an unwavering commitment to detail—values that guide every interaction, every line of code, and every customer support call.

Why brighthush is the Right Choice for Your Career

• Impactful Work: As the first line of support for dealerships, you’ll directly influence customer satisfaction and dealer profitability by resolving order issues, tracking shipments, and managing warranties.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, global team of experts.
• Career Growth: Structured training, mentorship, and clear advancement paths lead to senior support, team leadership, or specialized automotive roles.
• Competitive Compensation: Earn a starting wage of $13 per hour, with opportunities for overtime, performance bonuses, and career‑level raises.
• Comprehensive Benefits: Health, dental, vision, 401(k) match, paid time off, wellness programs, and more—designed to support you in both work and life.

Role Overview

As a Remote Automotive Customer Support Specialist – Dealer Order Management & Service Excellence, you will be the trusted resource for automotive dealerships that rely on brighthush to streamline their order processes. You’ll handle inbound and outbound communications via phone, live chat, email, and other digital channels, delivering timely, accurate, and courteous solutions. This entry‑level position is ideal for individuals who thrive in a fast‑paced, technology‑driven environment and are eager to master the intricacies of automotive order management.

Key Responsibilities

• Deliver exceptional customer service to dealership partners through phone, live chat, and email.
• Research and resolve profile assistance requests, ensuring accurate and up‑to‑date information.
• Track vehicle shipments and orders, providing real‑time status updates to clients.
• Assist with warranty inquiries and coordinate with internal teams to resolve issues.
• Escalate critical or complex orders to senior specialists or technical support.
• Maintain a positive, upbeat attitude while managing multiple concurrent conversations.
• Document all interactions accurately in the CRM system, ensuring data integrity.
• Adhere to all compliance and security policies, protecting sensitive customer data.
• Participate in continuous improvement initiatives to enhance service quality.
• Collaborate with cross‑functional teams—sales, logistics, and technical—to resolve escalated issues.
• Analyze customer feedback and identify trends that inform product and process enhancements.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum two years of customer service experience (call center, retail, hospitality, or similar).
• Strong computer, typing, and phone skills; ability to multitask and type while speaking.
• Excellent organizational and interpersonal skills with meticulous attention to detail.
• Reliable, self‑motivated, and able to meet deadlines in a remote setting.
• Ability to pass a pre‑employment background check and drug screen.
• Ohio residency required; must have a dedicated, distraction‑free workspace.
• High‑speed wired internet (cable or fiber) with an Ethernet connection; wireless or satellite connections are not supported.
• Proficiency in Microsoft Office Suite and basic data entry.

Preferred Qualifications

• Experience in the automotive industry or knowledge of dealership operations.
• Familiarity with CRM platforms and order management systems.
• Previous remote work experience and comfort with virtual collaboration tools.
• Multilingual abilities (Spanish, French, etc.) to serve a diverse client base.
• Experience with data analytics or reporting tools.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and basic data entry.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration skills, even when working independently.
• Time‑management and prioritization abilities.
• Basic troubleshooting skills for hardware and software issues.
• Commitment to continuous learning and professional development.

Career Growth & Learning Benefits

At brighthush, we invest in our people. After completing the 8‑week training program—four weeks of instructor‑led learning followed by four weeks of hands‑on calls—you’ll be positioned for a range of career paths:

• Senior Customer Support Specialist
• Team Lead or Supervisor
• Technical Support Engineer (order processing)
• Automotive Industry Analyst
• Project Management or Process Improvement roles
• Product Management or Business Development opportunities

We also offer ongoing professional development through online courses, certifications, and mentorship programs. Whether you’re looking to deepen your automotive knowledge or broaden your skill set, brighthush provides the resources to help you succeed.

Work Environment & Company Culture

Our remote work model is built on trust, accountability, and collaboration. You’ll have access to:

• 24/7 virtual team meetings and check‑ins
• Digital collaboration tools (Slack, Teams, Zoom)
• Regular virtual social events and wellness challenges
• Clear performance metrics and transparent career progression
• A culture that celebrates diversity, equity, and inclusion
• Flexible scheduling to accommodate personal commitments
• Access to a virtual library of learning resources and industry publications

We foster a supportive atmosphere where every voice is heard, and every associate is empowered to bring their authentic self to work.

Compensation, Perks, and Benefits

• Base Pay: $13 per hour (with potential for overtime and performance bonuses)
• Health & Wellness: Comprehensive medical, dental, and vision plans; mental health resources; wellness stipend
• Retirement: 401(k) plan with company match up to 4%
• Paid Time Off: Generous PTO, sick leave, and paid holidays
• Remote Work Support: Home office stipend, high‑speed internet reimbursement, ergonomic equipment allowance
• Professional Development: Access to industry certifications, tuition reimbursement, and internal training programs
• Employee Recognition: Quarterly awards, spot bonuses, and peer‑to‑peer recognition platform
• Technology Allowance: Monthly stipend for software subscriptions and productivity tools
• Community Engagement: Opportunities to volunteer and participate in local outreach initiatives

How to Apply

Ready to join a forward‑thinking team that values your contributions and invests in your growth? Click the link below to submit your application and start your journey with brighthush.

Apply for this job

Final Thoughts

At brighthush, we believe that every interaction is an opportunity to create lasting value—for our partners, for our customers, and for our own professional journeys. If you’re passionate about delivering top‑notch service, thrive in a dynamic remote environment, and are eager to grow within the automotive industry, this role is your gateway to a rewarding career. Join us and help shape the future of automotive customer experience.