Experienced Remote B2B Customer Service Representative – Outbound Appointment Setting & Sales Enablement – United States (Remote)

About brighthush

brighthush is a leading global contact services organization that empowers businesses to build lasting customer relationships through innovative, data‑driven solutions. With a presence in more than 30 countries and a workforce of over 5,000 dedicated professionals, brighthush has been at the forefront of customer experience transformation since its founding in 2000. Our mission is simple: help our clients turn every interaction into an opportunity for growth, loyalty, and measurable impact.

As a remote‑first company, brighthush offers the flexibility and freedom that modern professionals crave while maintaining the collaborative spirit of a high‑performing team. Whether you’re a seasoned sales professional or a recent graduate eager to launch your career, brighthush provides the tools, training, and support you need to thrive in a dynamic, customer‑centric environment.

Why Join brighthush?

• Impactful Work: Every call you make and every appointment you set directly contributes to our clients’ success and to brighthush’s reputation for excellence.
• Remote Flexibility: Work from anywhere in the United States with a reliable high‑speed internet connection.
• Growth & Development: Access to continuous learning programs, mentorship, and clear career pathways from entry‑level roles to senior leadership.
• Competitive Compensation: Base salary, performance‑based bonuses, and a comprehensive benefits package.
• Inclusive Culture: A supportive, diverse, and collaborative environment that values every voice.

Key Responsibilities

As a Remote B2B Customer Service Representative at brighthush, you will be the first point of contact for small‑to‑mid‑size business customers and prospects. Your role will focus on discovery, qualification, and appointment‑setting to drive sales opportunities for our senior sales consultants.

• Initiate outbound conversations with prospects to uncover business challenges, goals, and purchasing intent.
• Conduct structured discovery interviews using proven scripts and questioning techniques to map customer workflows and pain points.
• Identify and articulate how brighthush’s solutions can address identified needs, positioning the value proposition effectively.
• Schedule high‑quality appointments with qualified sales consultants, ensuring a smooth handoff and accurate data capture.
• Document all interactions in the CRM with detailed, actionable notes to support follow‑up and consultative conversations.
• Maintain pipeline integrity, adherence to call‑time metrics, and follow‑up schedules to meet or exceed performance targets.
• Collaborate with cross‑functional teams (Marketing, Product, Customer Success) to refine messaging, share insights, and improve lead quality.
• Escalate complex or high‑value opportunities to senior team members when appropriate.

Essential Qualifications

• High school diploma or equivalent; post‑secondary education (associate’s degree or higher) preferred.
• Minimum of 1 year of post‑secondary education or 1 year of sales experience.
• At least 2 years of contact center experience, including both inbound and outbound interactions.
• Demonstrated ability to recommend solutions, solve problems, and handle escalations with professionalism.
• Excellent written and verbal communication skills, with proficiency in navigating multiple computer systems and CRM platforms.
• Experience in appointment‑setting, lead generation, or quota‑based sales environments.
• Reliable high‑speed internet connection (minimum 30 Mbps download, 15 Mbps upload).
• Strong organizational skills and the ability to manage multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience in B2B SaaS or technology sales.
• Familiarity with Salesforce, HubSpot, or similar CRM tools.
• Knowledge of small‑business pain points in industries such as retail, manufacturing, or professional services.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Multilingual abilities (Spanish, French, or other languages) are a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for understanding and solving customer problems.
• Communication Excellence: Clear, concise, and persuasive speaking and writing.
• Active Listening: Ability to capture key details and read between the lines.
• Data‑Driven Decision Making: Comfortable using metrics to guide actions and improve performance.
• Adaptability: Thrive in a dynamic environment with evolving processes and priorities.
• Team Collaboration: Work effectively with sales, marketing, and product teams.
• Time Management: Prioritize tasks to meet daily, weekly, and monthly goals.

Career Growth & Learning Opportunities

At brighthush, we believe that every employee has the potential to grow. As a Remote B2B Customer Service Representative, you will have access to:

• Structured onboarding program with mentorship from senior sales leaders.
• Regular coaching sessions focused on communication, objection handling, and consultative selling.
• Cross‑training across product lines to deepen product knowledge and broaden skill sets.
• Clear performance metrics that open pathways to higher‑level roles such as Sales Development Representative, Account Executive, or Customer Success Manager.
• Annual tuition reimbursement for courses related to sales, marketing, or business development.
• Access to industry conferences, webinars, and internal knowledge‑sharing forums.

Work Environment & Culture at brighthush

brighthush fosters a culture of inclusion, innovation, and continuous improvement. Our remote teams are connected through:

• Weekly virtual town halls and team‑building activities.
• Open‑door communication channels with leadership.
• Recognition programs that celebrate individual and team achievements.
• Flexible work hours that accommodate different time zones and personal commitments.
• Commitment to mental and physical well‑being through wellness programs, virtual fitness classes, and health resources.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for remote B2B customer service roles.
• Performance‑based bonus structure tied to individual and team metrics.
• Generous employee referral bonus program.
• Paid time off (PTO) and holidays.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Tuition reimbursement for approved courses and certifications.
• Fully remote work setup stipend for home office equipment.

How to Apply

If you are a motivated, customer‑focused professional ready to make a tangible impact from the comfort of your own home, we encourage you to apply today. Join brighthush and become part of a team that values innovation, collaboration, and the relentless pursuit of excellence.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.