Experienced Remote Billing & Patient Support Specialist – Customer Service Representative for a Premier Healthcare Organization (brighthush)

About brighthush and the Opportunity

brighthush is a forward‑thinking, patient‑centric healthcare organization that has been delivering high‑quality medical services across the Capital Region for over four decades. With a robust network of specialists, cutting‑edge technology, and a commitment to compassionate care, brighthush has earned a reputation as a trusted partner for patients seeking personalized medical solutions. As we continue to grow and innovate, we are looking for a dedicated Remote Billing & Patient Support Specialist to join our Central Billing Office. This role is pivotal in ensuring that every patient interaction reflects the excellence and empathy that brighthush stands for.

As a remote team member, you will have the flexibility to work from anywhere in the United States while receiving comprehensive on‑site training and ongoing support from our experienced billing and patient experience teams. Your primary mission will be to resolve billing inquiries, correct account discrepancies, and maintain a positive, reassuring experience for our patients.

Key Responsibilities

• Answer and research incoming phone calls from patients, addressing questions, inquiries, and concerns regarding their accounts.
• Take ownership of the initial patient contact and conduct timely follow‑ups to ensure issues are resolved.
• Collaborate closely with the Accounts Receivable (AR) Specialist to resolve patient billing and credit issues.
• Act as the patient’s advocate, ensuring a consistently positive experience on behalf of brighthush.
• Identify, investigate, and correct patient account inaccuracies to maintain data integrity.
• Process credit card payments and other payment methods, posting them accurately to patient accounts.
• Document all interactions in the CRM system, ensuring that every call is logged with relevant details and follow‑up actions.
• Escalate complex or unresolved issues to senior billing staff or management as needed.
• Participate in continuous improvement initiatives aimed at enhancing billing processes and patient satisfaction.
• Maintain up‑to‑date knowledge of medical billing codes, insurance policies, and regulatory requirements.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in business, healthcare administration, or a related field is a plus.
• Minimum of one year of professional experience in a customer service or call center environment.
• Prior exposure to medical billing, insurance claims, or healthcare finance is highly desirable.
• Strong understanding of medical terminology, insurance plans, and reimbursement processes.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
• Proficiency in using computer applications, including MS Office, CRM platforms, and billing software.
• Demonstrated problem‑solving abilities and a proactive approach to resolving patient concerns.
• Ability to multitask effectively in a fast‑paced environment while maintaining accuracy.
• Professional, poised demeanor under pressure, with a genuine commitment to patient care.

Preferred Qualifications

• Experience working in a remote or virtual customer service role.
• Knowledge of electronic health record (EHR) systems and billing modules.
• Certification in medical billing or health information management (e.g., CPC, CCA).
• Fluency in additional languages to serve a diverse patient population.
• Previous experience in a healthcare organization or a large, multi‑specialty practice.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help patients feel heard, respected, and supported.
• Analytical Thinking: Ability to dissect complex billing scenarios and identify root causes.
• Attention to Detail: Precision in data entry and record‑keeping to avoid costly errors.
• Time Management: Prioritizing tasks and meeting deadlines in a remote setting.
• Adaptability: Flexibility to adjust to evolving processes, technologies, and patient needs.
• Team Collaboration: Working seamlessly with AR specialists, billing managers, and other departments.
• Conflict Resolution: Turning challenging conversations into positive outcomes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Billing & Patient Support Specialist in our billing office, you will gain exposure to:

• Advanced medical billing and coding courses, with potential to earn industry certifications.
• Cross‑functional projects that enhance your understanding of healthcare operations.
• Leadership development programs designed for high‑performing employees.
• Mentorship from seasoned billing analysts and patient experience leaders.
• Opportunities to transition into roles such as Billing Analyst, Patient Experience Manager, or Healthcare Operations Coordinator.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and patient advocacy. Even though this role is remote, you will be fully integrated into our team through:

• Weekly virtual huddles and monthly all‑hands meetings.
• Access to an internal knowledge base, training modules, and real‑time support.
• A business‑casual dress code that encourages comfort and professionalism.
• Regular recognition of outstanding performance through awards, shout‑outs, and spot bonuses.
• Inclusive initiatives that celebrate diversity, equity, and belonging.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Health, dental, and vision insurance plans with generous coverage options.
• Life insurance and disability protection.
• Paid holidays, paid time off (PTO), and a flexible vacation policy.
• 401(k) retirement plan with company match.
• Remote work stipend to support home office setup.
• Professional development budget for courses, conferences, and certifications.
• Employee wellness programs, including virtual fitness classes and mental health resources.

Why Join brighthush?

When you become part of brighthush, you are not just filling a role—you are contributing to a mission that places patients at the heart of everything we do. You will:

• Make a tangible difference in patients’ lives by ensuring their billing concerns are resolved swiftly and accurately.
• Work alongside passionate healthcare professionals who value teamwork and continuous improvement.
• Enjoy the flexibility of remote work while receiving the same support and resources as on‑site colleagues.
• Benefit from a culture that rewards innovation, accountability, and a commitment to excellence.

Ready to Make an Impact?

If you are a motivated, patient‑focused professional with a knack for problem solving and a desire to grow within a leading healthcare organization, we encourage you to apply today. Join brighthush and help us elevate the patient experience, one call at a time.