Experienced Remote Call Center & Customer Service Representative – Health Benefits Support & Medicaid Expertise – Join brighthush

About brighthush

brighthush is a leading innovator in health service management, dedicated to delivering exceptional care and support to individuals across the United States. With a mission to simplify access to benefits and empower people to make informed health decisions, we combine cutting‑edge technology with a compassionate, customer‑centric approach. Our remote workforce is the backbone of our success, enabling us to reach clients wherever they are while maintaining the highest standards of service.

Why brighthush?

At brighthush, we believe that great work starts with a great environment. We foster a culture of collaboration, continuous learning, and personal growth. Our team members enjoy:

• Flexible remote work arrangements that fit your lifestyle
• Comprehensive training programs that keep you ahead of industry trends
• Opportunities to advance into leadership, technical, or specialized roles
• A supportive community that values diversity, equity, and inclusion
• Competitive compensation and a full suite of benefits that care for you and your family

Position Overview

We are seeking a highly motivated Remote Call Center & Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for individuals seeking assistance with health benefits, Medicaid enrollment, and related services. Your expertise will help clients navigate complex information, resolve issues efficiently, and experience the best possible support from brighthush.

Key Responsibilities

• Provide accurate, timely, and consistent information regarding health benefits, Medicaid eligibility, and enrollment processes.
• Handle inbound and outbound calls, emails, and chat inquiries with professionalism and empathy.
• Document all interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Escalate complex or unresolved issues to appropriate internal teams while maintaining a positive client experience.
• Identify opportunities to improve processes, suggest enhancements, and contribute to continuous improvement initiatives.
• Maintain up‑to‑date knowledge of policy changes, program updates, and industry best practices.
• Participate in ongoing training sessions and skill‑building workshops to stay current on product knowledge and customer service techniques.
• Collaborate with cross‑functional teams, including enrollment specialists, compliance officers, and technology support, to deliver seamless service.
• Adhere to performance metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Support bilingual clients in Spanish and other languages, providing clear and culturally sensitive communication.

Essential Qualifications

• Minimum of 2 years of experience in a call center or customer service environment.
• Proven ability to handle high‑volume, complex inquiries with composure and accuracy.
• Strong PC proficiency, including experience with CRM platforms, Microsoft Office Suite, and data entry.
• High School Diploma or GED required; Associate’s Degree in Social Sciences, Behavioral Sciences, or a related field preferred.
• Experience in health or human services, with knowledge of Medicaid policies and procedures, is highly desirable.
• Excellent verbal and written communication skills in English; bilingual proficiency in Spanish or other languages is a significant advantage.
• Demonstrated commitment to customer satisfaction and a passion for helping others.

Preferred Qualifications

• Prior experience working with Medicaid or other public assistance programs.
• Familiarity with HIPAA regulations and data privacy best practices.
• Experience using advanced call center software, such as Genesys, Five9, or similar platforms.
• Background in training or mentoring new hires.
• Strong analytical skills, with the ability to interpret data and identify trends.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help clients and a commitment to delivering outstanding service.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Ability to assess situations quickly, identify root causes, and propose effective solutions.
• Adaptability: Comfortable working in a fast‑changing environment and adjusting to new processes or technologies.
• Team Collaboration: Willingness to work closely with colleagues across departments to achieve shared goals.
• Attention to Detail: Meticulous record‑keeping and adherence to compliance standards.
• Time Management: Efficiently balancing multiple tasks while meeting performance targets.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular skill‑development workshops covering topics such as advanced call handling, data analytics, and leadership fundamentals.
• Clear career pathways into supervisory roles, program management, or specialized health services positions.
• Cross‑training opportunities to broaden your expertise across different health benefit programs.
• Annual performance reviews that align your goals with organizational objectives and reward high performers.

Work Environment & Culture

Our remote-first culture means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. We celebrate diversity, encourage open dialogue, and promote a healthy work‑life balance. Our virtual “watercooler” chats, monthly town halls, and team‑building events keep the camaraderie alive, no matter where you are located.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers:

• Competitive base salary with performance‑based incentives.
• Paid Time Off (PTO) that grows with tenure.
• Health, dental, and vision insurance plans for you and your family.
• Employee Wellness Program, including mental health resources, fitness stipends, and wellness challenges.
• Retirement savings plan with company match.
• Tuition reimbursement for approved courses and certifications.
• Flexible work schedule and remote work stipend.

How to Apply

Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply Now

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join brighthush Today

As a Remote Call Center & Customer Service Representative, you will play a pivotal role in shaping the health journey of countless individuals. Your dedication to accuracy, empathy, and continuous improvement will directly impact the quality of care our clients receive. If you are passionate about health services, thrive in a fast‑paced environment, and want to grow your career with a forward‑thinking organization, we want to hear from you.

Apply now and become part of brighthush’s mission to make health benefits accessible, understandable, and empowering for everyone.