Experienced Customer Service Representative – Remote Health Benefits Support Specialist with Onsite Equipment Pickup in Pittsburgh, PA

Introduction

Welcome to brighthush, a forward‑thinking leader in health service management that empowers individuals to navigate the complex world of health benefits with confidence and clarity. We are on a mission to transform the way people access and understand their health coverage, and we need passionate, customer‑centric professionals to join our team. If you thrive in a fast‑paced, remote environment and enjoy making a tangible difference in people’s lives, this role is crafted for you.

About brighthush

At brighthush, we blend cutting‑edge technology with compassionate human support to deliver seamless health benefits solutions. Our platform connects patients, providers, and payers, ensuring that every interaction is accurate, timely, and personalized. We pride ourselves on a culture of continuous learning, innovation, and inclusivity—values that guide every decision we make.

Why brighthush?

• Impactful Work: Every call you handle helps someone understand their Medicaid or private insurance options, leading to better health outcomes.
• Remote Flexibility: Work from anywhere while maintaining a strong connection to our Pittsburgh hub for equipment pickup.
• Growth Opportunities: We invest in your professional development through comprehensive training, mentorship, and clear career pathways.
• Inclusive Culture: Diversity, equity, and inclusion are at the core of our values. We celebrate unique perspectives and foster a supportive environment.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the frontline advocate for our clients, ensuring they receive accurate, timely, and compassionate support. Your day‑to‑day tasks will include:

• Providing clear, consistent information about health benefits, Medicaid eligibility, and enrollment processes.
• Resolving inquiries and issues with a high degree of accuracy, using our knowledge base and CRM tools.
• Maintaining detailed, up‑to‑date records of customer interactions and outcomes.
• Collaborating with cross‑functional teams—such as compliance, technical support, and training—to streamline customer experiences.
• Adhering to all regulatory and privacy standards (HIPAA, GDPR, etc.) while handling sensitive information.
• Participating in continuous improvement initiatives, sharing insights that help refine processes and tools.
• Completing equipment pickup in Pittsburgh, PA, as required, and ensuring all hardware is set up correctly for remote work.

Essential Qualifications

• Experience: Minimum of 2 years in a call center or customer support environment, preferably within health or human services.
• Knowledge: Familiarity with Medicaid or other public health benefit programs is highly preferred.
• Education: High School Diploma or GED required; an Associate’s Degree in social or behavioral sciences, health administration, or a related field is advantageous.
• Technical Proficiency: Strong PC skills, including proficiency with Windows, Microsoft Office Suite, and CRM platforms.
• Language Skills: Bilingual abilities (e.g., Spanish, French, Mandarin) are a plus and can broaden your impact.
• Strong communication skills—both verbal and written—accompanied by a genuine empathy for customers.
• Ability to work independently in a remote setting while staying connected with the team.

Preferred Qualifications

• Experience with telehealth or digital health platforms.
• Knowledge of health insurance terminology and policy nuances.
• Prior exposure to compliance and regulatory frameworks in the health sector.
• Demonstrated ability to meet or exceed performance metrics (e.g., call resolution time, customer satisfaction scores).

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help people navigate their health benefits.
• Problem‑Solving: Ability to troubleshoot complex issues and find effective solutions quickly.
• Attention to Detail: Precision in data entry and documentation to maintain compliance.
• Adaptability: Comfortable with evolving processes, new technologies, and shifting priorities.
• Team Collaboration: Willingness to share knowledge and support colleagues across departments.
• Time Management: Efficiently balancing multiple tasks while maintaining high quality.

Career Growth & Learning Opportunities

At brighthush, we believe that learning never stops. As a Customer Service Representative, you will have access to:

• Structured onboarding and ongoing training modules covering health benefits, compliance, and customer service excellence.
• Mentorship programs pairing you with senior team members to accelerate skill development.
• Cross‑functional projects that expose you to other areas such as product development, data analytics, and marketing.
• Clear career pathways—whether you aspire to become a Senior Support Specialist, Team Lead, or transition into product or compliance roles.
• Regular performance reviews and goal‑setting sessions to align your growth with organizational objectives.

Work Environment & Company Culture

Our remote-first culture is built on trust, flexibility, and collaboration. You will:

• Enjoy a fully equipped home office stipend to ensure you have the tools you need.
• Participate in virtual team‑building events, wellness challenges, and monthly town‑halls.
• Benefit from a supportive manager who values work‑life balance and professional autonomy.
• Be part of a diverse team that celebrates different backgrounds, perspectives, and ideas.

Compensation & Perks

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction and operational metrics.
• Health, dental, and vision insurance plans.
• Paid time off (PTO) and paid holidays.
• Employee wellness program featuring fitness stipends, mental health resources, and access to counseling services.
• Professional development budget for courses, certifications, and conferences.
• Equity or stock‑option plans for long‑term employees.

How to Apply

Ready to make a difference? Submit your application through our careers portal and join a team that values innovation, empathy, and growth. Click the link below to start your journey with brighthush:

Apply to this position

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Industry

The health benefits landscape is evolving rapidly, driven by technology, policy changes, and shifting consumer expectations. As a Customer Service Representative, you will be at the forefront of this transformation, helping individuals understand and access the coverage they need. Your role is pivotal in ensuring that people receive the support they deserve, ultimately contributing to healthier communities.

Final Thoughts

Join brighthush and become part of a mission‑driven organization that blends technology with human touch. Your expertise will directly impact the lives of countless individuals navigating their health benefits. If you’re ready to bring your passion for customer service, your knowledge of health systems, and your commitment to excellence to a dynamic, remote team, we encourage you to apply today.