Experienced Remote Commercial Insurance Customer Support Specialist – Client Relations & Claims Processing Expert

About brighthush

At brighthush, we believe that protecting a business is more than just paperwork; it’s about building a foundation for our clients’ long‑term success. Founded on the principles of integrity, innovation, and exceptional service, brighthush has grown from a local Virginia Beach agency into a leading remote‑first organization that delivers world‑class commercial insurance solutions to businesses across the United States. Our culture is built on collaboration, continuous learning, and a genuine passion for helping our clients thrive.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• Remote‑First Flexibility: Work from anywhere while staying connected to a supportive, high‑performing team.
• Career Growth: Structured learning paths, mentorship programs, and opportunities to advance into senior support, account management, or product specialist roles.
• Competitive Compensation: Base salary of $45,000–$55,000 plus performance‑based bonuses.
• Comprehensive Benefits: Health, dental, vision, life insurance, and a generous paid time off (PTO) policy.
• Inclusive Culture: A diverse, collaborative environment where every voice is heard and valued.

Key Responsibilities

As a Remote Commercial Insurance Customer Support Specialist, you will be the frontline champion for our commercial lines clients. Your day‑to‑day tasks will include:

• Mail & File Maintenance: Organize and archive client correspondence, policy documents, and internal records with meticulous attention to detail.
• Client & Carrier Communications: Issue AutoID cards, evidence of insurance, and loss summaries; respond to inquiries and resolve discrepancies.
• Endorsement & Audit Processing: Review routine endorsements for accuracy, route corrections, and ensure timely billing and final audit completion.
• Certificate of Insurance (COI) Management: Issue standard COIs, review contract or lease requirements, and maintain up‑to‑date certificate holder lists.
• Special Projects & Team Support: Assist account managers with ad‑hoc tasks, such as un‑routed attachments, special projects, and priority initiatives.
• Relationship Building: Foster positive, professional relationships with associates, clients, carriers, and business partners to enhance client satisfaction.
• Process Improvement: Identify opportunities to streamline workflows, reduce turnaround times, and improve data accuracy.

Essential Qualifications

• Active Property & Casualty Insurance License.
• Minimum of 3 years’ experience supporting commercial lines accounts.
• Proficiency with agency management software (e.g., Agency 360, Applied Systems) and digital documentation workflows.
• Strong command of Microsoft Office Suite and collaborative task management platforms (e.g., Asana, Trello).
• Experience working in a fully remote or virtual office environment.
• Excellent written and verbal communication skills.
• High level of accuracy, organization, and follow‑through.

Preferred Qualifications

• Experience with billing and final audit processes in a commercial insurance setting.
• Knowledge of carrier and wholesaler procedures for endorsements and COIs.
• Familiarity with contract review and lease documentation.
• Previous exposure to a fast‑paced, high‑volume support role.
• Demonstrated ability to work independently while collaborating across teams.

Key Skills & Competencies

• Customer Relations: Ability to build rapport and trust with clients and carriers.
• Attention to Detail: Precision in data entry, document handling, and compliance checks.
• Problem Solving: Quick identification of issues and proactive resolution strategies.
• Time Management: Prioritization of tasks to meet agency‑defined timelines.
• Adaptability: Comfortable with evolving processes and technology updates.
• Team Player: Collaborative mindset and willingness to support colleagues.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Online training modules covering advanced insurance concepts, regulatory updates, and software proficiency.
• Mentorship programs pairing you with senior account managers and product specialists.
• Cross‑functional projects that expose you to underwriting, claims, and risk management.
• Annual performance reviews with clear pathways to promotion into senior support, account management, or product specialist roles.

Work Environment & Culture

Our remote‑first culture means you can work from the comfort of your home office while staying connected through:

• Daily stand‑up video calls and weekly team meetings.
• Collaborative tools such as Slack, Microsoft Teams, and Asana.
• Virtual coffee breaks and team‑building activities.
• Transparent communication channels and an open‑door policy for feedback.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary ranging from $45,000 to $55,000 per year.
• Performance‑based bonus opportunities tied to individual and team metrics.
• Health, dental, vision, and life insurance plans.
• Paid time off (PTO) and flexible holiday scheduling.
• Work‑from‑home stipend to support your home office setup.
• 401(k) matching program and financial wellness resources.

How to Apply

Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.