[Remote] Sr CRM Account Executive - Federal Civilian

Note: The job is a remote job and is open to candidates in USA. ServiceNow is seeking a senior Federal CRM account executive to grow adoption of its CRM and AI products across federal civilian agencies. The role develops territory strategy, builds and closes opportunities, and enables sales teams to drive front-office transformation and mission outcomes.

Responsibilities

• Develop and execute a territory strategy across DOT, GSA, USDA, and Education, focused on high-value use cases such as citizen experience, intelligent service operations, and program delivery. Provide agency-specific input during account planning so target accounts and use cases align with the mission ROI of our AI-driven CRM solutions
• Prospect and grow pipeline in greenfield agency programs and expand existing CRM footprints through consultative selling, including Executive Briefings, Discovery Workshops, and Use Case Pilots
• Partner with account teams, systems integrators, and resellers to close net-new opportunities that help agency leaders improve program efficiency and the citizen experience
• Serve as the primary expert for federal CRM within your territory. You and your Solution Consultants will spearhead net-new initiatives and work closely with core account teams to drive front-office transformation across a broad civilian footprint
• Act as both player and coach, leading net-new opportunities while enabling Account Executives and Sales Development teams with foundational and advanced knowledge to identify, qualify, and accelerate CRM opportunities across agency accounts

Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years knowledge enterprise software and/or specialty solutions area to lead solution win
• Experience as a new logo hunter, Sr AE or Sr Solutions sales executive.for US Federal Agencies
• Understanding of business sales processes

Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Company Overview

Company H1B Sponsorship