Experienced Remote Customer Service Advocate – Life & Health Insurance Sales & Policy Support Specialist – Brighthush
About Brighthush
Brighthush is a leading provider of life and health insurance solutions, dedicated to helping individuals protect what matters most. With a strong focus on customer experience, innovation, and community impact, Brighthush has built a reputation for delivering personalized service and expert guidance. Our remote workforce empowers agents to thrive from anywhere while maintaining the highest standards of quality and compliance.
Why Join Brighthush?
- Impactful Work: Every call you handle directly supports policyholders in securing their future.
- Career Growth: From entry‑level advocate to licensed agent, Brighthush offers a clear, structured path to advancement.
- Competitive Compensation: Base salary plus performance bonuses can elevate your annual earnings to $66,000+.
- Professional Development: Free life and health insurance training, ongoing coaching, and access to industry certifications.
- Flexible Remote Environment: Work from home with a reliable internet connection and a supportive team.
- Inclusive Culture: We celebrate diversity, champion equity, and foster a collaborative, respectful workplace.
Position Overview
As a Remote Customer Service Advocate at Brighthush, you will field inbound calls from policyholders, address their inquiries, and proactively recommend policy enhancements. Your goal is to guide conversations toward product upgrades or new services, driving both customer satisfaction and sales performance. This role is ideal for self‑motivated, sales‑oriented professionals who are ready to launch or elevate their career in the insurance industry.
Key Responsibilities
- Handle inbound calls from existing customers regarding billing, policy changes, claims, and general inquiries.
- Utilize consultative selling techniques to identify opportunities for policy upgrades or new product introductions.
- Maintain accurate, real‑time data entry in the CRM system, ensuring compliance with regulatory standards.
- Achieve and exceed monthly service and sales metrics, earning bonus incentives ranging from $500 to $1,000+.
- Participate in ongoing training sessions (90 days post‑licensing) to refine product knowledge and sales skills.
- Adhere to strict attendance and performance standards during training and active service periods.
- Collaborate with the Workforce Management team to schedule shifts within the 7:45 AM–7:00 PM Eastern window.
- Support the team by sharing best practices, contributing to knowledge bases, and participating in quality assurance reviews.
Essential Qualifications
- Active life and health insurance license in your resident state (MI, WI, IN, FL, GA, NC, SC, TX).
- Proven experience in a metrics‑driven customer service or sales role.
- Strong communication skills, both verbal and written, with a natural sales mindset.
- Self‑starter attitude, capable of working independently while staying aligned with team goals.
- High‑speed, wired internet connection meeting Brighthush’s minimum requirements.
- Ability to work a full 40‑hour week, Monday‑Friday, with flexibility for closing shifts.
- Background check clearance and willingness to comply with all regulatory and compliance protocols.
Preferred Qualifications
- Previous experience in the insurance or financial services industry.
- Familiarity with CRM platforms such as Salesforce or similar systems.
- Knowledge of state‑specific insurance regulations and product lines.
- Demonstrated ability to meet or exceed sales targets in a remote environment.
Skills & Competencies
- Consultative Selling – Ability to listen, diagnose, and propose tailored solutions.
- Customer‑Centric Mindset – Prioritizing the policyholder’s needs while aligning with business objectives.
- Data Accuracy – Maintaining meticulous records and ensuring data integrity.
- Time Management – Balancing call volume with quality service and sales opportunities.
- Adaptability – Thriving in a fast‑changing regulatory and product landscape.
- Team Collaboration – Sharing insights and supporting peers in a virtual setting.
Career Path & Growth Opportunities
Brighthush is committed to nurturing talent. As a Customer Service Advocate, you will:
- Earn your life and health insurance license with Brighthush’s free training program.
- Transition Apply for this job