Experienced Remote Customer Service Associate – Phone & Email Support, Ticketing & Inventory Management – Join brighthush's Dynamic Team

About brighthush and the Event Experience Revolution

At brighthush, we’re redefining how people discover, purchase, and enjoy live events. From sold‑out concerts to intimate theater productions, our platform connects fans with unforgettable moments while delivering seamless, end‑to‑end ticketing solutions. We’re a fast‑growing, customer‑centric organization that thrives on innovation, collaboration, and a passion for creating memorable experiences. As a Remote Customer Service Associate, you’ll be the first line of support for our global community, ensuring every interaction reflects the brighthush commitment to excellence.

Why Join brighthush?

• Impactful Work: Your role directly influences customer satisfaction and event success.
• Flexible Remote Environment: Work from anywhere in the U.S. with a reliable internet connection.
• Competitive Compensation: Earn a market‑competitive hourly rate with performance bonuses.
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, and generous paid time off.
• Career Growth: Clear pathways to senior support roles, team leadership, and cross‑functional projects.
• Culture of Innovation: Collaborative teams, continuous learning, and a focus on work‑life balance.

Key Responsibilities

As a Remote Customer Service Associate at brighthush, you will be the voice and face of our brand, ensuring every customer interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day tasks will include:

• Answering inbound phone calls and responding to emails in a timely, courteous manner.
• Providing accurate information on ticket availability, order status, billing, and payment processing.
• Managing ticket inventory by processing consignment and purchase requests with precision.
• Collaborating with cross‑functional teams (Sales, Operations, Technical Support) to resolve complex issues.
• Maintaining high productivity and service standards, consistently meeting or exceeding key performance indicators (KPIs).
• Documenting all customer interactions in our CRM system, ensuring data integrity and traceability.
• Participating in regular training sessions to stay current on product updates, policies, and industry trends.
• Contributing to process improvement initiatives and sharing best practices with peers.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a ticketing, retail, or hospitality environment.
• Proficient in using CRM platforms (e.g., Zendesk, Salesforce) and Microsoft Office Suite.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and a proactive approach to resolving customer issues.
• Ability to work independently, manage time effectively, and maintain focus in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace that meets company security standards.

Preferred Qualifications

• Experience with ticketing systems or event management software.
• Knowledge of payment processing and billing procedures.
• Multilingual capabilities (Spanish, French, or other languages) are a plus.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Familiarity with data privacy regulations (GDPR, CCPA) and best practices for handling sensitive information.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet deadlines.
• Adaptability: Thrive in a fast‑paced, evolving environment with frequent changes in processes or product features.
• Team Collaboration: Strong interpersonal skills to work effectively with remote teammates across time zones.
• Attention to Detail: Accuracy in data entry, inventory tracking, and documentation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career trajectories. As a Customer Service Associate, you’ll have the chance to:

• Advance to Senior Support Specialist or Team Lead roles, overseeing a group of associates.
• Transition into product support, quality assurance, or operations management.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of ticketing trends.
• Earn certifications in customer service excellence, CRM administration, or data analytics.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and a shared mission to elevate event experiences worldwide. You’ll enjoy:

• Flexible scheduling with core hours to ensure team coverage.
• Regular virtual team huddles, social events, and wellness check‑ins.
• A collaborative platform that encourages idea sharing and cross‑departmental projects.
• A supportive onboarding process that equips you with the tools and knowledge to succeed.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks, and Benefits

While the exact hourly rate will be discussed during the interview process, you can expect:

• Competitive hourly wage with performance‑based bonuses.
• Full medical, dental, and vision coverage for you and your dependents.
• 401(k) retirement plan with company match.
• Paid time off (PTO) that accrues monthly, plus paid holidays.
• Home office stipend to set up a comfortable, productive workspace.
• Access to mental health resources, employee assistance programs, and wellness initiatives.
• Employee discounts on event tickets and partner services.

How to Apply

Ready to become a pivotal part of brighthush’s customer experience team? Click the link below to submit your application and join a company that values innovation, integrity, and impact.

Apply to brighthush Today

We’re Hiring Immediately – Don’t Miss Out!

At brighthush, we’re committed to building a diverse, inclusive workforce that reflects the communities we serve. If you’re a dedicated, customer‑focused professional eager to make a difference from the comfort of your home, we want to hear from you. Apply now and help us create unforgettable event experiences for fans around the world.