Experienced Remote Customer Service & Billing Specialist – Billing Support, Telemarketing, Client Engagement, First Call Resolution – brighthush

About brighthush and the Opportunity

brighthush is a forward‑thinking, family‑owned staffing partner that thrives on delivering exceptional customer experiences across a diverse portfolio of clients. We believe that every interaction is an opportunity to build trust, solve problems, and create lasting value. As a remote‑first organization, we empower our team members to work from anywhere while maintaining a vibrant, collaborative culture that feels like a close‑knit family. In an era where customer expectations are higher than ever, brighthush is positioned at the intersection of technology, empathy, and operational excellence, helping our clients transform their billing and support functions into strategic assets.

We are currently seeking a dedicated Remote Customer Service & Billing Specialist to join our growing team. In this role, you will be the frontline advocate for our clients’ billing inquiries, ensuring that every call ends with a solution and a satisfied customer. If you are passionate about helping people, thrive in a fast‑paced environment, and enjoy the flexibility of working from home, we want to hear from you.

Why brighthush is a Great Place to Work

brighthush is more than a staffing partner – it is a community of high‑performing professionals who share a common mission: to elevate the customer experience. Our remote‑first model gives you the freedom to design your workspace, while our culture of continuous learning ensures you never stop growing. We celebrate diversity, champion mental health, and reward innovation, making every day at brighthush both meaningful and rewarding.

Key Responsibilities

• Billing Support & Resolution: Handle inbound and outbound billing inquiries with professionalism and accuracy, ensuring that all customer concerns are addressed on the first call whenever possible.
• Client Engagement: Act as a trusted advisor to clients, recommending relevant add‑ons and services that enhance their experience and drive revenue.
• Data Management: Accurately update customer records in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Quality Assurance: Participate in regular quality reviews, providing constructive feedback to peers and continuously improving service standards.
• Process Improvement: Identify bottlenecks in billing workflows and collaborate with cross‑functional teams to implement streamlined solutions.
• Team Collaboration: Work closely with the Sales, Technical Support, and Operations teams to resolve complex billing issues and share best practices.
• Performance Metrics: Meet or exceed key performance indicators such as First Call Resolution (FCR), Customer Satisfaction Score (CSAT), and average handle time.
• Compliance & Security: Adhere to industry standards (PCI DSS, GDPR, HIPAA) when handling sensitive customer data.
• Continuous Learning: Engage in ongoing training modules to stay current with billing software updates, regulatory changes, and customer service trends.

Essential Qualifications

• High school diploma or equivalent; higher education is a plus but not required.
• Minimum of 1 year of experience in a customer service or billing role, preferably within a call center or remote environment.
• Strong verbal and written communication skills in English; additional languages are an advantage.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Self‑motivated, organized, and able to manage multiple priorities in a fast‑paced setting.
• Reliable high‑speed internet connection and a quiet workspace suitable for confidential conversations.
• Basic understanding of billing concepts such as invoicing, payment processing, and dispute resolution.
• Comfortable using screen‑sharing tools, chat platforms, and virtual meeting software.

Preferred Qualifications

• Experience in telemarketing or outbound sales, with a proven track record of meeting or exceeding sales targets.
• Background in billing or finance, including familiarity with invoicing, payment processing, and dispute resolution.
• Knowledge of compliance standards such as PCI DSS, GDPR, or HIPAA.
• Previous experience working remotely, demonstrating strong time‑management and self‑discipline.
• Certification in customer service or related fields (e.g., Certified Customer Experience Professional).
• Experience with data analytics tools or reporting dashboards.

Skills & Competencies

• Customer‑Centric Mindset: Ability to empathize with customers and provide solutions that exceed expectations.
• Problem‑Solving: Analytical thinking to diagnose billing issues and recommend effective resolutions.
• Adaptability: Comfortable with evolving processes, new technologies, and changing client needs.
• Team Player: Collaborative spirit, open to sharing insights and learning from peers.
• Attention to Detail: Meticulous record‑keeping and adherence to compliance standards.
• Tech Savvy: Quick to learn new software and comfortable navigating multiple digital tools.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain high productivity.
• Communication: Clear, concise, and professional communication across all channels.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Service & Billing Specialist, you will have access to a wealth of professional development resources, including:

• Structured onboarding program with mentorship from seasoned experts.
• Monthly skill‑building workshops covering advanced billing techniques, customer psychology, and sales strategies.
• Clear career ladder paths leading to roles such as Billing Analyst, Customer Success Manager, or Team Lead.
• Annual performance reviews with actionable feedback and personalized growth plans.
• Opportunities to cross‑train in related departments, broadening your skill set and marketability.
• Access to an internal learning portal with courses on data analytics, compliance, and emerging technologies.
• Support for external certifications and conferences through a dedicated learning stipend.

Work Environment & Culture

brighthush is proud of its inclusive, supportive culture that values work‑life balance and personal well‑being. Key highlights include:

• Fully remote work model with flexible hours to accommodate diverse lifestyles.
• Regular virtual team gatherings, happy hours, and community service initiatives.
• Open communication channels—employees can voice ideas and concerns directly to leadership.
• Recognition programs celebrating outstanding performance and innovation.
• Commitment to mental health: access to counseling services and wellness resources.
• Annual virtual retreats that combine learning, networking, and fun.
• Inclusive policies that support diverse backgrounds, cultures, and life stages.

Compensation, Perks, and Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary range: $35,000 – $45,000 annually, commensurate with experience.
• Performance‑based bonuses tied to key metrics such as FCR and CSAT.
• Health, dental, and vision insurance plans for employees and eligible dependents.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and holiday schedule.
• Professional development stipend for courses, certifications, and conferences.
• Technology stipend to equip your home office with the latest tools.
• Access to a wellness app and discounted gym memberships.
• Employee referral program with generous rewards.

How to Apply

Ready to take the next step in your career? Submit your application through our streamlined portal and join a team that values innovation, integrity, and impact. We look forward to exploring how your unique talents can contribute to the brighthush mission of delivering world‑class customer experiences.