Experienced Remote Customer Service Representative – $15/hr – Call Center Sales & Support Specialist (Healthcare Benefits, Temporary, 2 Shifts) – Join brighthush

About brighthush

brighthush is a trailblazer in the evolving landscape of workforce solutions, redefining how organizations connect with their most valuable asset: people. By marrying cutting‑edge technology with a human‑centric philosophy, we empower businesses to design benefit strategies, build wellbeing programs, and navigate workforce challenges with confidence. Our clients span from nimble startups to Fortune 500 enterprises, all seeking to create workplaces where employees feel supported, inspired, and equipped to thrive. If you’re passionate about making a tangible impact on the future of work, brighthush is the place where your ideas will grow, your contributions will matter, and your career will flourish.

Why brighthush is a Leader in Workforce Solutions

At brighthush, we don’t just provide services—we create ecosystems that foster collaboration, innovation, and continuous improvement. Our proprietary platform integrates data analytics, AI‑driven insights, and intuitive user interfaces to deliver personalized benefit experiences. This blend of technology and empathy positions us as a trusted partner for organizations looking to attract, retain, and develop top talent.

Position Overview

Job Title: Remote Customer Service Representative – Call Center Sales & Support Specialist Compensation: $15 per hour Hours: Two shifts – 9 am – 6 pm EST and 10 am – 7 pm EST Location: Fully Remote (equipment provided) Duration: Temporary (Projected start: 28 Sep 2026 – 15 Jan 2027)

Your Impact as a Frontline Champion

As the first point of contact for prospective and existing customers, you will shape the initial impression of brighthush’s innovative solutions. Your role is pivotal in generating new opportunities, ensuring seamless call routing, and maintaining the highest standards of customer service. You will be the voice that turns curiosity into commitment, questions into solutions, and leads into lasting partnerships.

Key Responsibilities

• Answer inbound calls from prospective and existing customers interested in brighthush’s healthcare benefits solutions.
• Efficiently route calls to the appropriate queues or team members using our advanced call routing system.
• Follow the brighthush call script for each partnership type, ensuring consistent messaging and compliance.
• Adhere to Quality Assurance (QA) standards, including call compliance and Do‑Not‑Call (DNC) list management.
• Document interactions accurately in our CRM, capturing key details and follow‑up actions.
• Collaborate with the sales team to convert leads into qualified opportunities.
• Provide exceptional customer support, addressing questions, resolving issues, and guiding callers through the sales process.
• Maintain a professional, friendly demeanor while building rapport over the phone.
• Adapt quickly to changing priorities and evolving business needs in a fast‑paced environment.
• Track and report on daily performance metrics, including call volume, conversion rates, and customer satisfaction scores.
• Participate in ongoing training sessions to stay current on product updates, industry trends, and best practices.

Essential Qualifications

We’re looking for individuals who bring both experience and a passion for customer service. The following qualifications are required:

• High school diploma or equivalent.
• Minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.
• 1–2 years of call center sales experience.
• Proven success in a remote work environment.
• Excellent interpersonal, written, and oral communication skills.
• Strong listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
• Strong work ethic, with the ability to manage multiple priorities and adapt to change.
• Professional and friendly attitude, capable of developing rapport with customers over the phone.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Collections and/or insurance sales experience.
• Experience with CRM platforms such as Salesforce or HubSpot.
• Knowledge of healthcare benefits and related terminology.
• Experience working in a high‑volume call center environment.

Core Competencies & Soft Skills

Success in this role requires a blend of technical and soft skills:

• Communication: Clear, concise, and persuasive verbal communication.
• Active Listening: Ability to capture customer intent and respond appropriately.
• Problem‑solving: Quickly identify issues and propose effective solutions.
• Time Management: Prioritize tasks and meet daily performance metrics.
• Team Collaboration: Work closely with sales, marketing, and support teams.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Customer‑Centric Mindset: Always put the customer’s needs first.

Career Growth & Learning Opportunities

Even though this is a temporary role, brighthush is committed to your professional development. You’ll gain:

• Hands‑on experience with industry‑leading call center technology.
• Insight into the healthcare benefits market and the sales process.
• Mentorship from seasoned sales and customer success leaders.
• Access to online learning modules covering sales techniques, product knowledge, and soft skills.
• Potential for transition into a permanent role or other opportunities within brighthush.

Work Environment & Culture

At brighthush, we value a people‑first culture that encourages innovation, collaboration, and continuous improvement. As a remote employee, you’ll enjoy:

• Flexible work hours within the two shifts.
• Fully equipped home office setup provided by brighthush.
• Regular virtual team meetings and one‑on‑one check‑ins.
• Inclusive, supportive, and diverse workplace values.
• Opportunities to contribute ideas that shape our products and services.
• Access to a vibrant community of remote professionals who share best practices and celebrate successes.

Compensation & Benefits

While this position is temporary, we offer competitive hourly pay and a comprehensive benefits package for eligible employees. In addition to your hourly wage, you’ll receive:

• Health, dental, and vision coverage (for eligible employees).
• Paid time off and holiday schedule.
• Professional development stipend.
• Employee assistance program.
• Access to brighthush’s wellness resources and community events.
• Performance‑based bonuses and incentive programs.

How to Apply

Ready to make a difference and join a forward‑thinking team? Click the link below to submit your application. We’re excited to learn how your skills and experience align with brighthush’s mission.

Apply to this Job

Join brighthush Today

At brighthush, we believe that every conversation can spark change. As a Remote Customer Service Representative, you’ll be the first point of contact for customers exploring our healthcare solutions, and your role will directly influence their experience and satisfaction. If you’re a motivated, customer‑focused professional looking to grow in a supportive, innovative environment, we encourage you to apply. Let’s build a better world of work together.