Experienced Remote Customer Service Representative – Call Center & Administrative Support – Full‑Time – Competitive Salary

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering exceptional service experiences across a rapidly evolving industry. With a culture rooted in innovation, collaboration, and continuous learning, we empower our team members to grow both personally and professionally while making a tangible impact on our clients’ lives. Whether you’re a seasoned customer service veteran or a motivated newcomer, brighthush offers a dynamic, inclusive environment where your voice is heard and your contributions are celebrated.

Why Join brighthush?

• Fully Remote Flexibility: Work from anywhere in the United States and enjoy the freedom to design a schedule that fits your lifestyle.
• Competitive Compensation: Earn up to $60,000 per year, with performance‑based incentives that reward your dedication and results.
• Career Growth: Clear advancement pathways, mentorship programs, and access to industry‑leading training resources.
• Inclusive Culture: A supportive community that values diversity, equity, and belonging.
• Comprehensive Benefits: Health, dental, vision, 401(k) matching, paid time off, and wellness programs.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will play a pivotal role in supporting our Acquisitions Team and ensuring a seamless experience for our prospects and clients. Your day‑to‑day tasks will include:

• Answering inbound calls and emails from potential customers, providing clear and courteous information about our products and services.
• Qualifying leads by gathering essential data, assessing fit, and determining next steps in the sales funnel.
• Entering and updating lead information in our CRM system, ensuring accuracy and completeness.
• Attaching each lead to the appropriate marketing campaign and assigning it to the correct sales representative.
• Scheduling both virtual and in‑person appointments for the sales team, coordinating calendars, and confirming details with all parties.
• Managing confidential information with the utmost sensitivity and discretion, adhering to all privacy policies.
• Communicating appointment details and follow‑up tasks to Acquisition Managers, maintaining a clear and organized workflow.
• Returning missed calls and follow‑up inquiries promptly, maintaining a fast, pleasant, and upbeat tone.
• Collaborating with cross‑functional teams—Marketing, Sales, and Operations—to streamline processes and improve customer satisfaction.
• Tracking performance metrics, reporting on call volume, lead conversion rates, and customer feedback.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service or call center experience, preferably in a remote setting.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot, Zoho) and Microsoft Office Suite.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• High level of attention to detail and accuracy in data entry.
• Self‑motivated, proactive, and comfortable working independently in a virtual environment.
• Reliable high‑speed internet connection and a quiet workspace that meets our technical requirements.

Preferred Qualifications

• Experience in the real estate, home improvement, or related service industry.
• Knowledge of marketing campaign management and lead nurturing strategies.
• Previous exposure to sales support or administrative roles within a fast‑paced organization.
• Multilingual abilities (Spanish, French, etc.) are a plus.
• Familiarity with remote collaboration tools such as Slack, Teams, or Zoom.

Key Skills & Competencies

• Customer‑First Mindset: Passion for delivering outstanding service and building lasting relationships.
• Problem‑Solving: Ability to quickly identify issues and propose effective solutions.
• Time Management: Efficiently prioritize tasks to meet deadlines and performance targets.
• Adaptability: Comfortable navigating changing priorities and evolving processes.
• Team Collaboration: Strong interpersonal skills to work effectively with remote teammates.
• Data Literacy: Comfortable interpreting metrics and using data to drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular training sessions on product knowledge, sales techniques, and customer engagement best practices.
• Opportunities to transition into higher‑level roles such as Sales Coordinator, Lead Generation Specialist, or Customer Success Manager.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews that provide actionable feedback and set clear growth objectives.

Work Environment & Company Culture

brighthush fosters a culture of transparency, respect, and continuous improvement. Our remote team enjoys:

• Regular virtual town halls and team‑building events.
• Open communication channels with leadership and peers.
• A flexible work schedule that supports work‑life balance.
• Recognition programs that celebrate achievements and milestones.
• Access to wellness resources, including mental health support and fitness stipends.

Compensation & Benefits

While the base salary ranges up to $60,000 per year, we also offer:

• Performance‑based bonuses tied to lead conversion rates and customer satisfaction scores.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company matching.
• Paid time off (vacation, sick leave, and holidays).
• Professional development stipend for courses, certifications, and conferences.
• Technology stipend to equip your home office with the necessary tools.
• Employee assistance program and mental health resources.

How to Apply

Ready to bring your customer service expertise to a dynamic, remote team? We’d love to hear from you! Click the link below to submit your application and join brighthush in shaping the future of customer experience.

Apply to brighthush

Final Thoughts

At brighthush, your role as a Remote Customer Service Representative is more than just answering calls—it’s about building trust, nurturing relationships, and driving success for both our clients and our organization. If you’re passionate about delivering exceptional service, thrive in a fast‑paced environment, and are eager to grow your career from the comfort of your home, we invite you to apply today. Join us and become part of a team that values innovation, collaboration, and the relentless pursuit of excellence.