Experienced Remote Customer Service Representative – Compassionate Support Specialist for Social Security Benefits at brighthush

About brighthush and the Opportunity

brighthush is a leading provider of social‑security support services, dedicated to helping individuals and families navigate the complex landscape of benefits and entitlements. With a mission rooted in compassion, accuracy, and timely assistance, we empower our clients to secure their financial futures and achieve peace of mind. As a Remote Customer Service Representative, you will be the frontline of this mission, connecting with clients across the United States and ensuring they receive the help they need to claim the benefits they deserve.

Why brighthush?

• Purpose‑Driven Work: Your daily interactions will directly impact the lives of thousands of families, helping them understand and claim the benefits they are entitled to.
• Flexible Remote Environment: Work from the comfort of your home while maintaining a structured schedule that supports work‑life balance.
• Growth & Development: We invest in continuous learning, offering training programs, mentorship, and clear career pathways within the organization.
• Inclusive Culture: Diversity, equity, and inclusion are at the core of our values. Every team member is respected, heard, and empowered to contribute.

Key Responsibilities

As a Remote Customer Service Representative, you will be responsible for:

• Providing exceptional customer service via phone, email, and chat, ensuring every client feels heard and valued.
• Accurately collecting, entering, and updating client information in our secure database.
• Resolving inquiries and complaints, escalating complex issues to specialized teams when necessary.
• Maintaining detailed records of all interactions, including follow‑up actions and outcomes.
• Adhering to all compliance and privacy regulations related to Social Security data.
• Participating in ongoing training sessions to stay current on policy changes and system updates.
• Contributing to process improvement initiatives that enhance customer experience and operational efficiency.

Essential Qualifications

• High school diploma or G.E.D. (Associate’s degree preferred).
• Minimum of two years of telephone customer service or call center experience.
• Proficient typing speed of at least 35 words per minute.
• Excellent verbal, written, and active listening skills.
• Strong computer literacy and the ability to quickly learn new software.
• Reliable, dependable attendance with a proven track record of punctuality.
• Ability to work independently in a quiet, distraction‑free home office.
• High‑speed internet connection (minimum 100 Mbps download, 20 Mbps upload) and a stable Ethernet connection.
• Background check clearance and successful completion of a typing test.

Preferred Qualifications

• Experience with auto‑dialer systems and call routing platforms.
• Bilingual proficiency in English and Spanish (or another language).
• Previous experience in a Social Security or benefits‑related support role.
• Knowledge of data‑entry best practices and CRM systems.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help others and a commitment to delivering outstanding service.
• Problem‑Solving: Ability to analyze issues, identify root causes, and propose effective solutions.
• Time Management: Efficiently handle multiple tasks while meeting daily performance metrics.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.
• Team Collaboration: Work closely with cross‑functional teams to resolve complex client needs.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to grow with you. We offer:

• Structured onboarding and mentorship programs.
• Regular performance reviews with clear advancement criteria.
• Access to internal training courses covering advanced customer service techniques, data security, and industry regulations.
• Opportunities to transition into specialized roles such as Case Manager, Quality Assurance Analyst, or Training Coordinator.

Work Environment & Culture

Our remote workforce is united by a shared commitment to excellence and empathy. We foster:

• Transparent communication channels, including weekly virtual town halls and real‑time chat support.
• A culture of recognition, where outstanding contributions are celebrated through awards and shout‑outs.
• Flexible scheduling options within the core hours of 8:00 am to 5:00 pm, Monday through Friday.
• Regular virtual team‑building activities to maintain camaraderie and morale.

Compensation, Perks, and Benefits

While specific salary ranges vary based on experience, we offer a competitive compensation package that includes:

• Health, dental, and vision insurance plans.
• Company‑paid life and disability insurance.
• 401(k) retirement plan with employer match.
• Paid time off after 90 days of employment, plus ten company‑paid holidays.
• Professional development stipend to support continued learning.
• Home‑office stipend to help set up a productive workspace.

Remote Work Requirements

To ensure a seamless experience for both our clients and team members, remote employees must meet the following criteria:

• Reside in the United States, specifically in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX, or WV.
• Maintain a dedicated, quiet workspace free from noise and distractions.
• Use a reliable Ethernet connection with the minimum internet speeds specified.
• Be available to answer calls and respond to emails during core business hours.

How to Apply

Ready to make a difference? Click the link below to submit your application and join the brighthush team. We look forward to learning how your skills and passion align with our mission.