Experienced Remote Customer Service Representative – Home Healthcare Support, Flexible Hours, Independent Contractor – Join brighthush

About brighthush

At brighthush, we are redefining the way people receive compassionate, high‑quality home healthcare. Our mission is simple: to connect patients with the right care providers, streamline the referral process, and empower families to manage health from the comfort of their homes. With a growing network of trusted clinicians, state‑of‑the‑art technology, and a culture that values empathy, innovation, and personal growth, brighthush is at the forefront of the evolving home‑care industry.

As a remote‑first organization, we believe that flexibility and autonomy are key to delivering exceptional service. That’s why we offer our team members the freedom to set their own schedules within our core operating window (Monday‑Friday, 8 a.m. to 7 p.m. ET). Whether you’re a seasoned professional or just starting your career in customer service, brighthush provides the tools, training, and support you need to thrive.

Role Overview

We are looking for a dedicated Customer Service Representative to serve as the first point of contact for patients, providers, and referral sources seeking home‑healthcare services. As an independent contractor, you will manage inbound calls, verify membership, gather clinical and demographic data, and coordinate appointments—all while ensuring a seamless, patient‑centric experience.

Why This Role Matters

Every call you handle has the potential to change a patient’s life. By providing accurate information, resolving concerns, and connecting patients with the right care team, you become an essential part of the healthcare journey. Your professionalism and empathy will directly influence patient satisfaction, provider relationships, and the overall success of brighthush’s mission.

Key Responsibilities

• First‑Line Support: Answer inbound calls from patients, family members, and referral sources with a friendly, solution‑oriented approach.
• Patient Intake: Review patient history, verify membership status, and collect clinical and demographic information for accurate record‑keeping.
• Appointment Coordination: Schedule and confirm appointments, ensuring providers and patients are aligned on dates, times, and care plans.
• Technical Assistance: Offer basic troubleshooting for patients and providers using our patient portal and scheduling tools.
• Data Entry & Quality Assurance: Enter data into the client’s portal with precision, and perform regular audits to maintain data integrity.
• Referral Management: Process new referral requests, update status, and communicate progress to all stakeholders.
• Compliance & Confidentiality: Adhere to HIPAA regulations and company policies to protect patient privacy at all times.
• Continuous Improvement: Participate in training sessions, share feedback, and help refine processes to enhance customer experience.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, email, and basic office software (Word, Excel, Outlook).
• Experience using CRM or patient management systems is highly desirable.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Ability to work independently, manage time effectively, and meet performance metrics.
• Strong problem‑solving skills and a proactive, “can‑do” attitude.

Preferred Qualifications

• Prior experience as a remote or independent contractor.
• Knowledge of HIPAA regulations and patient privacy best practices.
• Familiarity with home‑care referral processes and terminology.
• Experience with telehealth platforms or virtual care coordination.
• Demonstrated ability to handle high call volumes while maintaining quality.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to improve patient outcomes.
• Communication Excellence: Clear, concise, and empathetic communication across phone, email, and chat.
• Technical Aptitude: Quick learner who can navigate multiple software tools with ease.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain focus in a fast‑paced environment.
• Adaptability: Comfortable with change, new processes, and evolving technology.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team culture.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a remote team member, you will have access to:

• Comprehensive onboarding program covering industry fundamentals, company policies, and technical training.
• Monthly skill‑building webinars on topics such as advanced customer service techniques, healthcare compliance, and data security.
• Mentorship from senior customer service leaders who provide guidance and career advice.
• Opportunities to transition into higher‑level roles such as Team Lead, Quality Assurance Analyst, or Operations Coordinator.
• Access to an online learning portal featuring courses in healthcare administration, project management, and leadership.

Work Environment & Culture at brighthush

Even though we operate remotely, we foster a vibrant, inclusive culture that keeps our team connected and motivated:

• Weekly virtual coffee chats and team huddles to share wins, challenges, and ideas.
• Open communication channels via Slack, Teams, and email, ensuring you’re never isolated.
• Recognition programs that celebrate outstanding customer service, innovation, and teamwork.
• Flexible scheduling that respects your personal commitments while meeting business needs.
• Commitment to work‑life balance, mental health, and overall well‑being.

Compensation & Perks

As an independent contractor, you will receive a competitive hourly rate of $12 per hour, paid bi‑weekly. In addition to your base compensation, brighthush offers:

• Performance‑based bonuses for exceeding call quality and customer satisfaction metrics.
• Access to a digital benefits package, including health and wellness resources, professional development stipends, and a flexible spending account.
• Regular feedback and performance reviews to help you grow and advance.
• Opportunity to work from anywhere with a reliable internet connection.
• Participation in company‑wide initiatives such as community outreach, volunteer days, and sustainability projects.

How to Apply

Ready to make a difference from the comfort of your home? Click the link below to submit your application and join the brighthush family:

Apply to brighthush Today

Closing Statement

At brighthush, we’re not just hiring a Customer Service Representative—we’re inviting a compassionate, driven individual to become a vital part of a mission that touches lives every day. If you thrive in a flexible, remote setting, enjoy helping people navigate healthcare, and are eager to grow professionally, we want to hear from you. Join us and help shape the future of home‑care support.