Experienced Remote Customer Service Representative II – High‑Volume Financial Support Specialist (California‑Only)

About brighthush

brighthush is a leading, mission‑driven financial services organization that empowers people to achieve their financial goals through innovative products, trusted advice, and exceptional customer care. With a culture rooted in diversity, equity, and inclusion, we believe that every team member’s voice matters and that collaboration fuels our success. Our remote contact center is the heart of our customer experience, delivering world‑class support to thousands of clients across California and beyond.

Why Join brighthush?

At brighthush, you’ll experience a workplace that blends flexibility, growth, and purpose. We offer:

• Fully remote work from anywhere in California – no commute, no office walls.
• A structured Step‑Up program that maps a clear career path from Customer Service Representative to Senior Support Lead and beyond.
• Team competitions, challenges, and recognition events that make every day exciting.
• Competitive hourly pay, comprehensive benefits, and generous paid leave policies.
• Continuous learning opportunities, including on‑the‑job training, e‑learning modules, and mentorship.

Role Overview

As a Remote Customer Service Representative II at brighthush, you will be the frontline advocate for our customers, handling high‑volume inbound calls related to account inquiries, loan support, and password resets. You’ll navigate multiple software platforms, deliver empathetic, solution‑oriented support, and ensure compliance with federal and state regulations. Your role is critical to maintaining the trust and satisfaction of our clients while driving operational excellence.

Key Responsibilities

• Handle an average of 120 inbound calls daily, providing timely and accurate assistance on account inquiries, loan information, and technical support.
• Navigate and manage multiple CRM and back‑office systems with precision, ensuring data integrity and compliance.
• Deliver empathetic, solution‑oriented service that aligns with each customer’s financial goals and needs.
• Escalate complex issues to the appropriate teams, following up to ensure resolution and customer satisfaction.
• Maintain strict adherence to call quality metrics, including average handle time, first‑contact resolution, and customer satisfaction scores.
• Participate in daily huddles, training sessions, and continuous improvement initiatives.
• Adhere to a Monday‑Saturday schedule, with one weekday off (not Monday) and Saturday shifts required.
• Follow a rigorous attendance policy: no time off during the first 30 days of training; limited absences allowed thereafter.

Essential Qualifications

• Minimum of 2 years of call center experience, preferably in financial services.
• Strong job tenure and reliability, with a proven track record of punctuality and consistency.
• Excellent verbal communication skills, with the ability to convey complex information clearly and concisely.
• Strong problem‑solving abilities and a proactive approach to resolving customer issues.
• Comfortable working in a high‑volume, fast‑paced environment while maintaining quality standards.
• Tech‑savvy, with quick learning aptitude for new systems and tools.
• California residency is mandatory; must be able to work remotely from within the state.

Preferred Qualifications

• 3+ years of experience in a customer‑service role, with a focus on financial products or services.
• Experience with multi‑channel support (phone, chat, email) and familiarity with CRM platforms such as Salesforce or Zendesk.
• Proficiency in Spanish (bilingual) – additional pay will be offered after a language assessment.
• Previous exposure to compliance and regulatory requirements in the financial sector.
• Demonstrated ability to meet or exceed performance metrics in a remote setting.

Skills & Competencies

• Customer‑centric mindset with a passion for helping people achieve their financial goals.
• Strong analytical and troubleshooting skills, with the ability to diagnose and resolve issues quickly.
• Excellent time‑management and organizational skills, ensuring efficient call handling and documentation.
• Adaptability and resilience in a dynamic, evolving environment.
• Team collaboration and communication, including active participation in virtual team meetings.
• Commitment to continuous improvement and personal development.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative II, you will have access to:

• Structured Step‑Up career ladder – from Associate to Senior Support Lead, Manager, and beyond.
• Mentorship programs pairing you with experienced leaders in the organization.
• Regular performance reviews and personalized development plans.
• Access to e‑learning courses, certifications, and workshops covering financial products, compliance, and advanced customer service techniques.
• Opportunities to cross‑train in other departments such as Sales, Technical Support, and Compliance.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, transparency, and innovation. Our remote team enjoys:

• Flexible work hours (within the required schedule) to support work‑life balance.
• Regular virtual team building events, hackathons, and recognition ceremonies.
• Open communication channels – from Slack channels to weekly town‑halls.
• A commitment to mental and physical well‑being, with access to an Employee Assistance Program (EAP) and wellness resources.
• Community outreach initiatives that allow employees to give back and make a difference.

Compensation & Benefits

We offer a competitive hourly rate that reflects your experience and the value you bring to brighthush. In addition to base pay, you will receive:

• Comprehensive health benefits – medical, dental, vision, and life insurance.
• Short‑term disability coverage and voluntary benefits.
• Employee Assistance Program (EAP) for mental health support.
• Commuter benefits (where applicable) and a 401(k) plan with company match.
• Paid leave, including Paid Sick Leave, holiday pay, and any additional leave required by federal, state, or local law.
• Performance‑based bonuses and incentive programs tied to team and individual metrics.

How to Apply

Ready to take the next step in your customer service career? Submit your application through our careers portal or click the link below to apply directly:

Apply to brighthush – Remote Customer Service Representative II

Closing Statement

At brighthush, you’ll join a team that values your expertise, supports your growth, and rewards your dedication. If you’re a motivated, customer‑focused professional looking to make a real impact in the financial services industry, we want to hear from you. Apply today and become part of a company that’s redefining what it means to serve with integrity, innovation, and excellence.