Experienced Remote Customer Support Specialist – Multi‑Channel Service Excellence for Infrastructure & Utilities

About brighthush

brighthush is a leading provider of integrated infrastructure solutions across the United States, delivering cutting‑edge services in water, sanitation, wastewater, and manufacturing support. With a portfolio that spans citywide utility networks, industrial plants, and municipal facilities, we empower communities and businesses to operate safely, sustainably, and efficiently. Our mission is to combine technology, expertise, and a customer‑centric mindset to create resilient systems that protect public health and drive economic growth.

As a global organization, brighthush values innovation, collaboration, and continuous learning. We are proud of our diverse workforce and our commitment to creating an inclusive environment where every team member can thrive. Whether you’re a seasoned professional or a recent graduate, brighthush offers a dynamic career path that rewards hard work, creativity, and a passion for service.

Why Join brighthush?

• Impactful Work: Your role will directly support critical infrastructure that keeps communities running smoothly.
• Remote Flexibility: Work from the comfort of your home office while staying connected to a global team.
• Growth Opportunities: Access to training programs, mentorship, and career advancement pathways.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and comprehensive benefits.
• Inclusive Culture: A workplace that celebrates diversity, equity, and belonging.

Key Responsibilities

As a Remote Customer Support Specialist at brighthush, you will be the frontline advocate for our clients, ensuring seamless communication across multiple channels. Your day-to-day tasks will include:

• Managing a high volume of inbound and outbound calls (up to 70 per day) related to alarms, service requests, and general inquiries.
• Responding promptly to emails and live chat conversations, providing accurate and helpful information.
• Documenting all interactions in our customer relationship management (CRM) system with meticulous attention to detail.
• Coordinating with field technicians, engineering teams, and operations staff to resolve work orders and service requests efficiently.
• Escalating complex issues to appropriate stakeholders while maintaining clear communication with customers.
• Monitoring alarm systems and ensuring timely notifications to relevant parties.
• Maintaining a distraction‑free home office environment that supports focus and productivity.
• Participating in continuous improvement initiatives to enhance customer experience and operational efficiency.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of customer support experience, preferably in a technical or utilities environment.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and database navigation.
• Excellent verbal and written communication skills in English; additional language proficiency is a plus.
• Strong analytical and problem‑solving abilities, with a focus on accuracy and attention to detail.
• Self‑motivated, able to work independently, and maintain productivity in a remote setting.
• Reliable high‑speed internet connection and a dedicated workspace.
• Basic understanding of water, sanitation, or manufacturing processes is advantageous.

Preferred Qualifications

• Experience with multi‑channel support (calls, emails, chat, and ticketing systems).
• Knowledge of alarm monitoring and incident response protocols.
• Familiarity with industry regulations (e.g., EPA, OSHA) and compliance standards.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Technical certifications related to customer service, IT support, or utilities management.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Communication: Clear, concise, and empathetic communication across all channels.
• Time Management: Ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
• Adaptability: Comfortable navigating changing priorities and evolving technologies.
• Collaboration: Strong teamwork skills, even when working remotely.
• Technical Proficiency: Comfortable with CRM, ticketing, and data entry tools.
• Problem Solving: Analytical mindset to diagnose issues and propose solutions quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Support Specialist, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and industry trends.
• Mentorship from experienced supervisors and cross‑functional leaders.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Field Operations Coordinator, or Customer Success Manager.
• Annual performance reviews that align with clear career pathways and promotion criteria.
• Access to online learning platforms (LinkedIn Learning, Coursera, etc.) and industry conferences.

Work Environment & Culture at brighthush

Our remote work model is designed to empower you while fostering a sense of community:

• Weekly virtual team huddles to share updates, celebrate wins, and discuss challenges.
• Monthly all‑hands meetings featuring leadership insights and company news.
• Open‑door policy for feedback and ideas, ensuring your voice is heard.
• Inclusive initiatives such as employee resource groups, wellness programs, and volunteer opportunities.
• Flexible scheduling options to accommodate different time zones and personal commitments.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your experience level.
• Performance‑based bonuses tied to customer satisfaction metrics and operational goals.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company matching.
• Paid time off (vacation, sick leave, and holidays) plus flexible days for personal or family needs.
• Home office stipend to support a productive remote workspace.
• Employee assistance program (EAP) and mental health resources.
• Professional development budget and tuition reimbursement for relevant courses.

How to Apply

Ready to make a difference in the infrastructure sector while enjoying the flexibility of remote work? Submit your resume and a cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your skills and passion align with brighthush’s mission.

and join a team that values innovation, service excellence, and personal growth.