Experienced Remote Customer Support Specialist – Shropshire, UK – Flexible Part‑Time, Commission‑Based Opportunity

About brighthush and the Awards Industry

brighthush is a trailblazer in the sports, leisure, and lifestyle awards sector, boasting a legacy of over four decades of delivering high‑quality trophies, medals, and recognition products across the United Kingdom. With a robust online platform that mirrors the experience of a local shop, brighthush combines the convenience of e‑commerce with the personal touch of regional Customer Champions. Our mission is simple yet powerful: to provide every league, club, team, and corporate client with an unrivalled selection of award designs, exceptional service, and outstanding value.

Why Join brighthush?

As a part‑time, remote Customer Support Agent, you will become an integral part of a dynamic organization that is redefining how awards are sold and celebrated. This role offers:

• Unlimited earning potential through uncapped commission on retained business.
• Full training and ongoing support from seasoned experts.
• Flexibility to work from home, on your own schedule.
• Opportunity to grow within a company that values initiative, creativity, and customer focus.

Key Responsibilities

Your day‑to‑day activities will revolve around creating a seamless customer journey and driving sales growth within your designated territory. Specific duties include:

• Lead Generation: Identify and qualify potential clients through online research, networking, and outreach.
• Territory Management: Build and nurture relationships with clubs, leagues, and corporate partners in the Shropshire region.
• Customer Journey Support: Guide prospects from initial inquiry to final purchase, ensuring a smooth, personalized experience.
• Brand Advocacy: Act as brighthush’s voice in the community, gathering feedback and representing our values.
• Target Achievement: Meet or exceed monthly and quarterly sales targets, contributing to the company’s overall success.
• Data Management: Maintain accurate records of interactions, sales, and follow‑ups in our cloud‑based CRM system.

Essential Qualifications

To thrive in this role, you should possess the following:

• Strong interpersonal skills with a confident, personable demeanor.
• Proficiency in using the internet, email, and basic office software.
• Organized, disciplined, and self‑motivated with the ability to manage time effectively.
• Passion for sports, leisure, or community activities – a genuine interest in the products we sell.
• Experience in customer service or sales is a plus but not required.

Preferred Experience and Skills

While we welcome candidates from diverse backgrounds, the following will give you a competitive edge:

• Previous remote work experience, especially in a sales or support capacity.
• Knowledge of CRM platforms (e.g., HubSpot, Salesforce) or willingness to learn.
• Basic understanding of e‑commerce operations and online ordering processes.
• Strong communication skills in both written and verbal English.
• Ability to adapt to new technologies and quickly troubleshoot technical issues.

Infrastructure Requirements

To perform your duties efficiently, you will need:

• Reliable high‑speed internet connection.
• Computer or laptop with a webcam and microphone.
• Telephone or VoIP service for client calls.
• Dedicated, quiet workspace free from distractions.

What brighthush Offers You

Beyond a competitive commission structure, brighthush provides a comprehensive benefits package designed to support your professional and personal growth:

• Uncapped commission on all retained business.
• Commission paid on every sale, with additional bonuses after six months of performance.
• Full training program covering product knowledge, sales techniques, and customer service best practices.
• Ongoing support from a dedicated team of mentors and peers.
• Flexible work hours – work when you want, from anywhere.
• Access to a cloud‑based software suite that allows you to manage leads, sales, and customer interactions from any device.
• Opportunities for career advancement into senior sales, account management, or regional leadership roles.

Career Growth and Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you demonstrate success and commitment, you may progress to:

• Senior Customer Support Specialist – leading larger territories and mentoring new hires.
• Account Manager – managing key corporate accounts and developing long‑term partnerships.
• Regional Sales Manager – overseeing sales teams across multiple regions.
• Product Development Consultant – contributing insights from the front line to shape future award designs.

We also invest in continuous learning through webinars, industry conferences, and internal workshops, ensuring you stay ahead of market trends and sharpen your skill set.

Company Culture at brighthush

brighthush thrives on a culture of collaboration, innovation, and customer obsession. Our remote team is united by a shared passion for excellence and a commitment to delivering memorable experiences to every client. We celebrate achievements, encourage open communication, and foster an environment where ideas can flourish.

Compensation and Benefits Overview

While the base salary is commission‑only, the earning potential is substantial. With a proven track record and dedication, top performers can exceed the £20,000 threshold annually. In addition to commissions, you will receive:

• Performance‑based bonuses.
• Health and wellness resources (e.g., virtual fitness classes).
• Professional development budget.
• Flexible working arrangements to support work‑life balance.

How to Apply

If you are ready to join a forward‑thinking company that values your initiative and rewards your success, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for brighthush’s Customer Support team.

Take the next step in your career – become a part of brighthush’s journey to celebrate excellence across the UK.