Experienced Remote Customer Support Specialist – Unlimited Commission, Flexible Hours, Oxfordshire – Join brighthush

About brighthush – A Legacy of Excellence in Sports & Lifestyle Awards

For more than four decades, brighthush has been the trusted name behind the trophies, medals, and plaques that celebrate achievement across the United Kingdom. With a catalog of over 15,000 award designs, we partner with clubs, leagues, corporate teams, and community organisations to recognise excellence in sport, leisure, and lifestyle. Our blend of heritage, cutting‑edge technology, and a “local shop” ethos has positioned us as the industry’s go‑to provider for award solutions that combine quality, customisation, and speed of delivery.

As a family‑owned, family‑operated business, brighthush has grown in tandem with the market, constantly adapting to new trends and customer expectations. Today, we are poised for the next chapter of expansion, and we’re looking for passionate, self‑driven professionals to join our remote team and help us continue to deliver unparalleled service and value to our clients.

Why Remote Customer Support Specialists Thrive at brighthush

Working as a Remote Customer Support Specialist at brighthush means you can shape your own schedule while earning a substantial, uncapped commission. Whether you’re a seasoned professional or just starting out, our cloud‑based platform gives you the freedom to work from anywhere, at any time, while staying connected to a vibrant, collaborative team. The role is designed for individuals who thrive on autonomy, enjoy building relationships, and are driven by results.

Key Responsibilities – What You’ll Do Every Day

• Lead Generation & Territory Management – Identify and nurture new business opportunities within your assigned region, building a robust pipeline of prospects for our award products.
• Customer Journey Support – Guide prospects and existing customers through every stage of the buying process, from initial inquiry to final delivery, ensuring a seamless, personalised experience.
• Brand Advocacy – Act as the eyes and ears of brighthush in your area, gathering market insights, competitor activity, and customer feedback to inform strategy.
• Value‑Based Selling – Highlight the unique benefits of our award range, emphasising quality, customisation, and fast turnaround times.
• Target Achievement & Growth – Set and exceed monthly and quarterly sales targets, contributing to the overall growth of brighthush’s market share.
• Collaboration with Internal Teams – Work closely with marketing, logistics, and design departments to ensure customer needs are met and expectations exceeded.
• Data Analysis & Reporting – Track key performance indicators, analyse trends, and provide actionable insights to senior leadership.
• Continuous Learning – Participate in ongoing training sessions, webinars, and industry events to stay ahead of market trends and product knowledge.

Essential Qualifications – What We Expect

• Proven experience in customer service, sales, or a related field (no prior sales experience required – we provide full training).
• Strong communication skills, both written and verbal, with a personable and confident demeanor.
• Comfortable with digital tools: email, CRM systems, video conferencing, and cloud‑based software.
• Organised, disciplined, and self‑motivated – able to manage time effectively in a remote environment.
• Passion for sports, leisure, or lifestyle activities – an interest in the products you’ll be selling will set you apart.
• Reliable internet connection, a dedicated workspace, and a telephone – the essential infrastructure for remote work.

Preferred Qualifications – Bonus Points

• Experience in a commission‑based sales role or a background in the awards, event, or hospitality industry.
• Knowledge of local sports clubs, leagues, or corporate events in Oxfordshire and surrounding areas.
• Previous experience using CRM platforms such as brighthush, brighthush, or brighthush.
• Multilingual abilities – speaking additional languages can broaden your client base.
• Experience with e‑commerce platforms or online retail environments.

Skills & Competencies – What Makes You Stand Out

• Relationship Building – Ability to establish trust and rapport with a diverse range of customers.
• Problem‑Solving – Quickly identify issues and propose effective solutions to keep the sales cycle moving.
• Adaptability – Thrive in a fast‑changing environment and adjust strategies based on market feedback.
• Data‑Driven Decision Making – Use metrics and analytics to refine outreach tactics and improve conversion rates.
• Team Collaboration – Work seamlessly with remote colleagues across departments, sharing insights and best practices.
• Time Management – Prioritise tasks, meet deadlines, and maintain high productivity in a self‑directed setting.
• Resilience & Persistence – Maintain enthusiasm and drive, even when facing rejection or challenging targets.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we’re committed to your professional development. As you grow in your role, you’ll have the chance to transition into senior sales, account management, or even leadership positions within our expanding organisation. We provide ongoing training modules, mentorship programmes, and access to industry conferences and webinars. Your success is our success – we celebrate milestones and reward high performers with additional bonus schemes after six months of proven results. Whether you aspire to become a Sales Manager, a Regional Account Executive, or a Product Development Lead, brighthush offers the resources and support to help you reach your goals.

Work Environment & Company Culture – A Remote Team That Feels Like Home

Our culture is built on trust, transparency, and a shared passion for excellence. Even though you’ll be working remotely, you’ll feel part of a vibrant, collaborative team. We host quarterly virtual coffee chats, celebrate birthdays and anniversaries, and encourage open communication through our internal chat platform. Diversity and inclusion are core values – we welcome talent from all backgrounds and strive to create an environment where everyone can thrive. Our remote work policy is designed to support work‑life balance, mental well‑being, and personal growth.

Compensation, Perks & Benefits – Earn What You Deserve

• Uncapped Commission – Earn as much as you can generate; there’s no cap on your earnings.
• Recurring Commission on Retained Business – Receive recurring commissions on repeat orders from loyal clients.
• Flexible Working Hours – Work from home on a schedule that fits your lifestyle.
• Cloud‑Based Software – Access all tools and resources from anywhere, anytime.
• Full Training & Support – Comprehensive onboarding, ongoing coaching, and a dedicated support team.
• Bonus Schemes – Additional incentives after six months of consistent performance.
• Health & Wellness Resources – Access to mental health support, wellness webinars, and more.
• Employee Recognition Programs – Celebrate achievements with awards, shout‑outs, and spot bonuses.
• Professional Development Budget – Allocate funds for courses, certifications, or conferences that enhance your skill set.
• Technology Stipend – Receive a monthly allowance to maintain your home office setup.

What You’ll Need to Succeed – Your Success Toolkit

To thrive in this role, you’ll need a blend of enthusiasm, resilience, and a proactive mindset. You’ll be the first point of contact for many of our clients, so a friendly, solution‑oriented attitude is essential. You’ll also need to be comfortable navigating digital platforms and managing your own schedule – the ability to stay organised and disciplined will set you apart from the competition. A genuine curiosity about the sports and lifestyle sectors, combined with a drive to exceed targets, will help you build lasting relationships and achieve outstanding results.

How to Apply – Take the First Step Toward an Exciting Future

If you’re ready to join a dynamic, award‑driven company and earn a substantial income from the comfort of your home, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush today.