[Remote] Forward Deployed Engineer/Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Brightidea is hiring a Forward Deployed Engineer/Technical Account Manager to connect enterprise customers with its product team by scoping needs and building configurations, integrations, prototypes, and product solutions. The role also automates internal workflows, develops tools and AI-assisted processes, and handles technical escalations and deployment support.

Responsibilities

• Join calls with enterprise customers to scope feature requests, distinguishing the stated ask from the underlying job to be done
• Build solutions directly on the Brightidea platform — configurations, custom integrations, scripts, API work, and prototypes — often within days rather than quarters
• Vibe code with AI to get a working prototype in front of the customer while the conversation is still live, then harden what survives contact with reality
• Turn recurring one-off requests into a case for platform functionality, and work with Product and Engineering to get it built properly
• Own technical escalations and unblock deployments at accounts where the stakes are high
• Write the documentation and handoff that lets Customer Success support what you built without calling you
• Take on special projects from across the company: internal tooling, data pipelines, reporting, AI-assisted workflows, automation of manual processes
• Scope quickly, build pragmatically, and know when a problem deserves a durable system versus a vibe-coded script that saves someone six hours a week
• Partner with our AI lead on where AI genuinely removes work rather than decorating it
• Leave things better instrumented than you found them

Skills

• 8+ years building software in a role where you talked to the people using it — forward deployed engineering, solutions engineering, technical consulting, implementation engineering, or a small-company generalist role
• Strong working proficiency in at least one general-purpose language (JavaScript/TypeScript, Python, or similar), plus APIs, webhooks, and SQL
• Real comfort in front of enterprise stakeholders — you can hold a room with a VP of Innovation and a skeptical IT security reviewer in it
• Judgment about scope: you can tell a two-day fix from a two-quarter project and say so honestly, early
• Fluent vibe coder — you build fast with Claude Code, Cursor, or similar, and you have the judgment to know which output is production-ready, which needs a rewrite, and which should never have been generated at all
• Self-direction that holds up in a remote company with limited process — you pick up ambiguous problems and return with something working
• Writing that's clear enough to substitute for a meeting
• Enterprise SaaS experience
• SSO/SAML and enterprise security review exposure
• Innovation management or corporate strategy familiarity
• Prior time at a company under 100 people

Benefits

• Remote work

Company Overview

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