Experienced Swedish-Speaking E‑Commerce Customer Support Specialist – Remote, Full‑Time, 12‑Month Renewable Contract

Join brighthush as a Swedish‑Speaking E‑Commerce Support Specialist

Are you passionate about delivering world‑class customer experiences and fluent in Swedish? brighthush, a global leader in cutting‑edge technology and design, is expanding its customer support team and invites you to become a key part of our mission to create seamless, delightful shopping journeys for millions of users worldwide.

About brighthush

brighthush has earned a reputation as a pioneer in the tech industry, blending sleek hardware with intuitive software to redefine how people interact with technology. From our flagship e‑commerce platform to our award‑winning design studio, we are committed to innovation, sustainability, and exceptional service. Our culture is built on collaboration, continuous learning, and a relentless focus on customer satisfaction.

Why This Role Is Exciting

As a Swedish‑speaking Customer Support Specialist, you will be the first line of communication for our Swedish‑speaking customers. You will help them navigate every step of their order journey—from placing an order to resolving returns, refunds, and payment queries—ensuring a frictionless experience that reflects brighthush’s brand promise.

Key Responsibilities

• Customer Interaction: Handle inquiries via phone, email, and live chat, providing timely, accurate, and empathetic responses.
• Order Management: Assist with order tracking, shipping updates, returns, refunds, and payment issues, ensuring all transactions are processed correctly.
• Data Security & Compliance: Safeguard customer data in accordance with GDPR and PCI DSS standards, maintaining confidentiality and integrity.
• Escalation & Collaboration: Identify complex cases, follow internal escalation procedures, and collaborate with logistics, finance, and technical teams to resolve issues efficiently.
• Process Improvement: Provide feedback on customer pain points and suggest improvements to enhance the support workflow and overall customer experience.
• Shift Flexibility: Work rotating shifts (07:00‑24:00, Monday‑Sunday) to support a global customer base and ensure 24/7 coverage.

Essential Qualifications

• Language Proficiency: C2‑level Swedish and C1‑level English (both written and spoken).
• Customer‑Centric Mindset: Demonstrated ability to handle challenging situations with patience, professionalism, and a solution‑oriented attitude.
• Attention to Detail: Strong analytical skills and meticulousness in data entry and issue resolution.
• Technical Savvy: Comfortable using CRM systems, ticketing platforms, and basic troubleshooting tools.
• Legal Compliance: EU member state ID or a valid residence card for Portugal (required for remote work compliance).

Preferred Experience

• Prior experience in customer support, back‑office operations, or e‑commerce environments.
• Familiarity with GDPR, PCI DSS, or other data protection regulations.
• Experience working in a rotating shift schedule.
• Knowledge of additional languages (e.g., German, French) is a plus.

Skills & Competencies

• Communication: Clear, concise, and friendly communication across multiple channels.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Time Management: Efficiently juggle multiple tickets while maintaining high quality.
• Team Collaboration: Work seamlessly with cross‑functional teams to resolve customer concerns.
• Adaptability: Thrive in a fast‑paced, evolving environment with frequent updates to processes and tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Support Specialist, you will:

• Gain exposure to the full customer journey, from order placement to post‑purchase support.
• Participate in ongoing training programs covering product knowledge, compliance, and advanced customer service techniques.
• Have clear pathways to advance into senior support roles, team lead positions, or cross‑functional roles in product, logistics, or finance.
• Access to internal mentorship programs and knowledge sharing sessions with industry experts.

Work Environment & Culture at brighthush

Although this role is remote, you will be part of a vibrant, inclusive community that values:

• Flexibility: Work from anywhere in Portugal while maintaining a healthy work‑life balance.
• Collaboration: Regular virtual team meetings, brainstorming sessions, and cross‑departmental projects.
• Diversity & Inclusion: A culture that celebrates diverse perspectives and promotes equal opportunities.
• Innovation: A workplace that encourages experimentation, learning, and continuous improvement.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and role, brighthush offers a competitive salary package, performance bonuses, and a comprehensive benefits program that includes:

• Health and dental insurance coverage.
• Flexible working hours and remote work flexibility.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee wellness programs and mental health support.
• Access to the latest brighthush products and services at discounted rates.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to bring your Swedish language skills and customer‑first mindset to brighthush? Click the link below to submit your application and join a team that is redefining the future of technology and customer experience.

Apply to brighthush Today

We’re Excited to Meet You!

At brighthush, we’re not just building products; we’re building relationships. If you’re driven by a passion for customer service, thrive in a dynamic environment, and want to make a real impact, we want to hear from you. Join us and help shape the next generation of seamless, customer‑centric technology experiences.