Experienced Remote Healthcare Customer Service Representative – Billing & Insurance Support – Tennessee

About brighthush

brighthush is a trailblazer in the healthcare services sector, dedicated to delivering exceptional patient experiences while empowering our people to grow and thrive. With a legacy spanning over three decades, we have built a reputation for innovation, integrity, and a relentless focus on quality. Our mission is simple: to provide reliable, compassionate support that helps patients navigate the complexities of medical billing and insurance, all while fostering a culture of continuous learning and professional development.

Why Join brighthush?

At brighthush, you’ll find a workplace that values your expertise, encourages your curiosity, and rewards your dedication. Whether you work from home or from our modern office in Marshfield, WI, you’ll be part of a collaborative team that thrives on data-driven insights, customer-centric solutions, and a shared commitment to excellence. We offer:

• Competitive base salary and performance‑based bonuses
• Comprehensive health, dental, and vision plans
• Flexible work arrangements and generous paid time off
• Continuous learning opportunities, including certifications and workshops
• Employee wellness programs and a supportive, inclusive culture

Position Summary

As a Remote Healthcare Customer Service Representative at brighthush, you will be the frontline advocate for patients, law offices, insurance carriers, and external facilities. Your role is to resolve billing and insurance inquiries with empathy, accuracy, and efficiency, ensuring that each interaction reflects our core values of compassion, integrity, and excellence.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries related to medical billing, insurance coverage, and payment options.
• Resolve complex billing and insurance issues, including deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility questions, and coding disputes.
• Provide clear, concise explanations of billing statements and insurance benefits to patients, ensuring they understand their responsibilities and available assistance programs.
• Recommend payment plans, financial assistance, or referral resources in alignment with brighthush policies and client guidelines.
• Use scripts and verbatim guidelines to navigate conversations, maximize recovery, and maintain compliance with regulatory standards.
• Document all interactions accurately in our internal systems, including notes, codes, and follow‑up actions.
• Maintain a deep understanding of account requirements, leveraging documentation and resources to support decision‑making.
• Work independently with minimal supervision, consistently meeting or exceeding key performance indicators (KPIs) such as call volume, resolution rate, and quality scores.
• Collaborate with cross‑functional teams—billing, collections, compliance—to resolve escalated issues and improve processes.
• Participate in ongoing training, quality assurance reviews, and process improvement initiatives.

Essential Qualifications

• High School Diploma or equivalent (GED) required; associate’s degree or higher is a plus.
• Minimum of 1–2 years of experience in a call center or healthcare customer service environment.
• Strong verbal and written communication skills, with a professional telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing speed (minimum 45 WPM) and navigation skills.
• Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages) accurately.
• Self‑motivated, reliable, and committed to delivering high‑quality service in a remote setting.
• Strong problem‑solving skills and the ability to handle objections and negotiate payment solutions.
• Understanding of sensitive personal information (SPI) and protected health information (PHI) confidentiality requirements.

Preferred Qualifications

• Experience with healthcare billing and coding systems.
• Prior exposure to medical office operations or general health insurance knowledge.
• Familiarity with brighthush’s preferred software platforms (formerly known as Artiva, Cerner Soarian, and EPIC).
• Previous supervisory or team‑lead experience.
• Knowledge of HIPAA regulations and compliance best practices.
• Experience in a remote work environment with strong time‑management and self‑discipline.

Skills & Competencies

• Customer‑centric mindset with a genuine desire to help patients.
• Excellent listening and empathy skills.
• Strong analytical and decision‑making abilities.
• Adaptability to changing processes, technologies, and customer needs.
• Team player who collaborates effectively across departments.
• Resilience and composure under high‑volume or stressful situations.
• Commitment to continuous improvement and professional growth.

Career Growth & Development

At brighthush, we believe that every employee has the potential to advance. Starting as a Customer Service Representative, you can progress to:

• Team Lead – overseeing a group of representatives, coaching performance, and driving process improvements.
• Billing Analyst – deepening expertise in coding, claims, and revenue cycle management.
• Compliance Specialist – ensuring adherence to regulatory standards and internal policies.
• Operations Manager – leading cross‑functional initiatives and strategic planning.

We support your growth through mentorship programs, tuition reimbursement, and access to industry certifications. Your success is our success.

Work Environment & Culture

brighthush offers a hybrid model that blends the flexibility of remote work with the camaraderie of a collaborative office environment. Our remote team members enjoy:

• State‑of‑the‑art virtual collaboration tools (screen sharing, video conferencing, instant messaging).
• Regular virtual team huddles and quarterly in‑person retreats.
• Clear communication channels and transparent performance metrics.
• A culture that celebrates diversity, inclusion, and mutual respect.
• Employee resource groups and community outreach initiatives.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary range: $35,000 – $45,000 annually, commensurate with experience.
• Performance‑based bonuses tied to KPIs and quality metrics.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays) plus flexible scheduling.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including gym memberships and mental health support.

How to Apply

Ready to make a difference in patients’ lives while advancing your career? Click the link below to submit your application and join the brighthush family.

Apply to this position

Conclusion

At brighthush, we’re more than a healthcare support provider—we’re a community of dedicated professionals who transform complex billing challenges into compassionate solutions. If you’re passionate about customer service, eager to grow, and ready to thrive in a dynamic, remote-first environment, we invite you to apply today. Join us and help shape the future of patient care, one call at a time.