PT Customer Experience Coordinator – Retail Excellence & Guest‑Centric Operations Specialist

About brighthush and the Retail Experience Revolution

brighthush is a leading retailer that has redefined the shopping experience for millions of customers across the United States. With a storied history of innovation, community engagement, and a relentless focus on customer delight, brighthush continues to set the gold standard for retail excellence. Our stores are more than just places to buy products – they are vibrant, welcoming environments where every guest feels valued, heard, and inspired to explore the latest trends in fashion, home décor, and lifestyle.

As a global brand, brighthush is committed to fostering a culture of inclusivity, integrity, and continuous improvement. We empower our associates to take ownership of their work, collaborate across teams, and bring fresh ideas to the table. Whether you are a seasoned retail professional or a motivated newcomer, brighthush offers a dynamic, fast‑paced environment where your contributions directly impact the customer journey and the bottom line.

We are currently expanding our Nashville, TN team and are looking for a dedicated PT Customer Experience Coordinator to join our vibrant store community. If you thrive in a collaborative setting, love engaging with people, and are passionate about delivering exceptional service, we want to hear from you.

Key Responsibilities – Your Impact in Every Interaction

• Customer‑First Mindset: Serve as the frontline ambassador for brighthush, embodying our core values of honesty, integrity, and respect in every customer interaction.
• Transaction Excellence: Accurately process purchases, returns, and exchanges, ensuring a seamless checkout experience while maintaining meticulous cash handling and change‑giving procedures.
• Store Culture Champion: Promote a positive, inclusive store atmosphere by leading by example, encouraging teamwork, and celebrating diversity among both customers and colleagues.
• Problem‑Solving & Escalation: Address customer concerns promptly, turning challenges into opportunities for delight, and escalating complex issues to the appropriate department manager when necessary.
• Product Knowledge & Upselling: Stay up‑to‑date on the latest product lines, promotions, and seasonal collections to provide informed recommendations and upsell opportunities.
• Visual Merchandising Support: Assist in maintaining clean, organized, and visually appealing displays that reflect brand standards and seasonal themes.
• Team Collaboration: Work closely with fellow associates, floor managers, and the merchandising team to ensure smooth daily operations and a cohesive customer experience.
• Compliance & Safety: Adhere to all company policies, safety protocols, and regulatory requirements, ensuring a secure environment for both customers and staff.
• Feedback Loop: Capture customer insights and share actionable feedback with the store leadership team to continuously refine service standards.

Essential Qualifications – What We’re Looking For

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of retail or customer service experience, preferably in a fast‑paced environment.
• Strong interpersonal skills with the ability to build rapport quickly and maintain a positive demeanor under pressure.
• Proficiency in POS systems, cash handling, and basic math skills.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Reliable, punctual, and flexible with a willingness to work evenings, weekends, and holidays as required.
• Demonstrated commitment to upholding brand values and delivering outstanding customer service.

Preferred Qualifications – Bonus Points for Your Profile

• Experience with inventory management or visual merchandising.
• Prior exposure to brand‑specific training programs or retail certifications.
• Proficiency in Microsoft Office Suite and basic data entry.
• Experience working in a multicultural environment with a diverse customer base.
• Knowledge of current fashion trends and seasonal product lines.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for creating memorable experiences and turning first‑time shoppers into loyal advocates.
• Adaptability: Ability to thrive in a dynamic, ever‑changing retail landscape.
• Team Player: Collaborative spirit that supports colleagues and contributes to a positive workplace culture.
• Attention to Detail: Precision in cash handling, product placement, and compliance with brand standards.
• Problem‑Solving: Quick, creative solutions to customer concerns and operational challenges.
• Time Management: Efficiently juggle multiple tasks while maintaining high service quality.
• Tech Savvy: Comfortable using POS systems, mobile devices, and basic retail software.

Career Growth & Learning Opportunities at brighthush

At brighthush, we believe in nurturing talent from the ground up. As a PT Customer Experience Coordinator, you’ll have access to a wealth of professional development resources, including:

• On‑the‑job training modules covering product knowledge, customer service excellence, and brand standards.
• Mentorship programs pairing you with experienced associates and store leaders.
• Cross‑departmental exposure to merchandising, inventory, and marketing initiatives.
• Opportunities to advance into full‑time roles, such as Sales Associate, Shift Lead, or Store Manager.
• Annual performance reviews with clear pathways for promotion and salary increases.

Whether you’re looking to build a long‑term career in retail or simply gain valuable customer‑service experience, brighthush offers the support, resources, and culture to help you succeed.

Work Environment & Company Culture Highlights

Our Nashville store is a hub of creativity, collaboration, and community. Here’s what you can expect when you join the brighthush family:

• Inclusive Atmosphere: A welcoming environment where diversity is celebrated and every voice is heard.
• Team Spirit: Regular team‑building activities, store events, and recognition programs that foster camaraderie.
• Employee Empowerment: Opportunities to share ideas, propose improvements, and influence the customer experience.
• Community Engagement: Participation in local charity events, fashion shows, and sustainability initiatives.
• Modern Facilities: State‑of‑the‑art POS systems, ergonomic workstations, and a clean, organized store layout.

Compensation, Perks, and Benefits (General Overview)

While specific details may vary based on location and role, brighthush offers a competitive compensation package that includes:

• Hourly wages that reflect industry standards and performance.
• Employee discounts on a wide range of products.
• Flexible scheduling options to accommodate part‑time and full‑time needs.
• Health, dental, and vision benefits for eligible employees.
• Paid time off, including holidays and vacation days.
• Retirement savings plans with company matching where applicable.
• Professional development allowances and tuition reimbursement for qualifying courses.

Why Join brighthush? A Call to Action

At brighthush, we’re not just a retailer – we’re a community that values innovation, integrity, and the joy of helping customers find their style. As a PT Customer Experience Coordinator, you’ll be at the heart of this mission, shaping the day‑to‑day experience for thousands of shoppers and contributing to a culture that celebrates excellence.

If you’re ready to bring your passion for customer service, your love of fashion, and your commitment to teamwork to a brand that rewards creativity and dedication, we invite you to apply today. Join brighthush and become part of a team that’s redefining retail, one smile at a time.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.