Experienced Remote Healthcare Customer Service Representative – Patient Engagement & Telehealth Support

About brighthush

brighthush is a leading innovator in the healthcare services sector, dedicated to transforming the way patients interact with their health plans. With a mission to empower individuals to take control of their well‑being, we combine cutting‑edge technology, data‑driven insights, and a compassionate workforce to deliver personalized care solutions. Our remote, flexible work model allows our team members to thrive from anywhere while contributing to a culture that values creativity, accountability, and continuous learning.

Why Join brighthush?

At brighthush, we believe that every conversation matters. Our Customer Service Representatives are the frontline ambassadors who turn routine calls into meaningful connections, guiding patients toward the care they need and deserve. If you are passionate about healthcare, enjoy helping people, and thrive in a fast‑paced, 24/7 environment, this role offers you the chance to make a real difference from the comfort of your home office.

Key Responsibilities

• Deliver Exceptional Customer Experience: Provide courteous, accurate, and timely assistance to health plan members via telephone, email, and chat.
• Guide Patients Through Care Pathways: Encourage members to schedule preventive assessments, follow up on referrals, and complete required health screenings.
• Resolve Complex Issues: Identify, investigate, and resolve member concerns related to eligibility, benefits, and claims, ensuring a seamless experience.
• Maintain 24/7/365 Availability: Adapt to shift schedules and respond promptly to urgent inquiries, ensuring continuous support for our members.
• Data Accuracy & Documentation: Record all interactions accurately in our CRM, ensuring compliance with HIPAA and internal quality standards.
• Collaborate Across Teams: Work closely with provider networks, pharmacy partners, and internal stakeholders to resolve member issues efficiently.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to process enhancements that elevate member satisfaction.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Strong written and verbal communication skills in English; Spanish language proficiency is a plus.
• Proficiency with multiple computer applications, including dual‑screen setups and Microsoft Office Suite.
• Excellent listening skills and the ability to multitask—simultaneously speaking, typing, and navigating systems.
• Solid judgment and problem‑solving abilities, with a customer‑centric mindset.
• Reliable attendance and adherence to a published schedule.
• Experience in a call center or customer service environment is preferred but not required.

Preferred Qualifications

• Prior experience in healthcare or insurance customer support.
• Familiarity with HIPAA regulations and data privacy best practices.
• Knowledge of health plan benefits, eligibility verification, and claims processing.
• Experience using CRM platforms and call‑routing software.
• Demonstrated ability to work independently in a remote setting.

Core Skills & Competencies

• Empathy & Compassion: Ability to connect with members from diverse backgrounds and provide supportive guidance.
• Communication: Clear articulation of complex information in a concise, friendly manner.
• Technical Proficiency: Comfortable navigating multiple applications simultaneously.
• Time Management: Prioritize tasks effectively in a high‑volume environment.
• Adaptability: Thrive in a dynamic, evolving work environment with changing priorities.
• Team Collaboration: Work seamlessly with cross‑functional teams to resolve member issues.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Representative, you will have access to a comprehensive learning portal, mentorship programs, and regular performance coaching. Successful performers may advance to roles such as Senior Engagement Specialist, Team Lead, or Operations Analyst. We also offer tuition reimbursement for courses related to healthcare administration, data analytics, and leadership development.

Work Environment & Company Culture

Remote Flexibility: Work from anywhere with a reliable internet connection and a quiet workspace. Our remote-first culture means you can balance professional responsibilities with personal commitments.

Inclusive & Diverse: brighthush celebrates diversity and fosters an inclusive environment where every voice is heard. We are committed to equal opportunity and actively support employees of all backgrounds.

Employee Well‑Being: We provide wellness programs, mental health resources, and regular virtual social events to keep our team connected and energized.

Innovation & Collaboration: Join a team that values creative problem‑solving and continuous improvement. Your ideas will shape the future of patient engagement at brighthush.

Compensation & Benefits

Competitive Pay: $15.00 per hour, with opportunities for overtime and performance bonuses.

Health & Wellness: Comprehensive health, dental, and vision insurance plans, including telehealth coverage.

Retirement Planning: 401(k) plan with company match to help you secure your future.

Paid Time Off: Generous PTO, paid holidays, and flexible spending accounts (FSAs) for medical and dependent care.

Professional Development: Access to online courses, certifications, and leadership training.

Employee Recognition: Regular awards and shout‑outs for outstanding performance.

How to Apply

If you are ready to bring empathy, energy, and genuine care to every call, we invite you to apply for the Remote Healthcare Customer Service Representative position at brighthush. Click the link below to submit your application and take the first step toward a rewarding career that makes a difference.

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Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.