Experienced Remote Healthcare Customer Service Representative – Patient Support & Coordination Specialist

About brighthush

At brighthush, we’re redefining the way patients experience healthcare. Our mission is to create a seamless, compassionate, and technology‑driven environment where every patient feels heard, supported, and empowered. By leveraging cutting‑edge systems, streamlined workflows, and a culture of continuous improvement, we help healthcare providers deliver faster, more accurate, and more personalized care. Whether you’re a seasoned professional or just starting your career in healthcare, brighthush offers a dynamic, collaborative, and growth‑oriented workplace that values empathy, innovation, and excellence.

Why Join brighthush?

Working at brighthush means you’ll be part of a forward‑thinking organization that places patient experience at the heart of everything we do. Our remote‑first model gives you the flexibility to work from anywhere while staying connected to a vibrant team of experts who are passionate about improving health outcomes. We invest in your professional development, offer competitive compensation, and celebrate every milestone—big or small.

Key Responsibilities

• Patient Interaction Excellence: Respond to patient inquiries across multiple channels—phone, email, chat, and secure messaging—using clear, empathetic, and professional communication.
• Follow‑Up & Resolution: Proactively track patient questions, ensuring all concerns are fully resolved and documented in a timely manner.
• Provider Coordination: Liaise with healthcare providers to confirm prescription details, appointment schedules, and any related requests.
• Documentation Management: Generate, send, and archive required paperwork, ensuring accuracy and compliance with privacy regulations.
• Case Tracking: Maintain organized records of all patient interactions, updates, and outcomes using our CRM and case‑management tools.
• High‑Volume Handling: Manage a large volume of concurrent interactions while preserving quality, accuracy, and a calm demeanor.
• Process Improvement: Identify recurring issues, propose solutions, and collaborate with cross‑functional teams to enhance the overall patient experience.

Essential Qualifications

• Proven experience in customer service, preferably in a healthcare or related environment.
• Exceptional verbal and written communication skills, with the ability to convey complex information simply and compassionately.
• Strong organizational abilities and meticulous attention to detail.
• Problem‑solving mindset with the capacity to think critically and act swiftly under pressure.
• Comfortable handling repetitive follow‑ups and administrative coordination.
• Ability to multitask and manage multiple patient cases simultaneously.
• Familiarity with handling sensitive information with discretion and confidentiality.
• Experience working in a remote or distributed team environment is a plus.

Preferred Qualifications

• Prior exposure to healthcare systems such as electronic health records (EHR) or practice management software.
• Knowledge of HIPAA regulations and best practices for data privacy.
• Experience with ticketing or CRM platforms (e.g., Zendesk, Salesforce).
• Background in patient advocacy or support roles.
• Fluency in multiple languages to serve a diverse patient population.

Key Skills & Competencies

• Empathy & Compassion: Ability to understand and respond to patient emotions and concerns.
• Communication: Clear, concise, and professional communication across verbal and written mediums.
• Time Management: Prioritization of tasks to meet deadlines and maintain high service levels.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot quickly when priorities shift.
• Collaboration: Works effectively with cross‑functional teams—providers, IT, billing, and operations—to resolve patient needs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Healthcare Customer Service Representative, you’ll have the chance to:

• Progress into senior support roles or team leadership positions.
• Transition into specialized areas such as patient education, care coordination, or quality improvement.
• Participate in ongoing training programs—both internal workshops and external certifications—to deepen your expertise.
• Attend virtual conferences, webinars, and industry events to stay current on healthcare trends and best practices.
• Contribute to process improvement initiatives that shape the future of patient support at brighthush.

Work Environment & Culture

Our remote-first culture means you can work from anywhere while staying connected to a supportive and collaborative team. We value:

• Flexibility: Flexible work hours that accommodate your personal and professional life.
• Transparency: Open communication channels, regular check‑ins, and a culture of feedback.
• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Well‑being: Resources for mental health, wellness programs, and a supportive work‑life balance.
• Innovation: A culture that encourages experimentation, continuous learning, and creative problem‑solving.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers competitive pay that reflects the value of your expertise. In addition to base compensation, you’ll enjoy:

• Full health, dental, and vision insurance (for eligible employees).
• Generous paid time off (PTO) and holiday schedule.
• Professional development stipend for courses, certifications, or conferences.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Equity or stock‑option opportunities for long‑term employees.
• Flexible work schedule and 100% remote work environment.

How to Apply

Ready to make a meaningful impact on patient care while enjoying the flexibility of remote work? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion align with our mission to elevate patient experience.