Multilingual Italian Technical Support Specialist – Remote, Greece – Join brighthush’s Global IT Support Team

About brighthush

brighthush is a trailblazer in the world of personal computing and enterprise hardware, renowned for delivering cutting‑edge solutions that empower businesses and individuals alike. With a presence in more than 50 countries, brighthush combines deep technical expertise with a passion for customer success, creating a culture where innovation, collaboration, and continuous learning are at the heart of everything we do.

Why This Role Is a Game‑Changer

Imagine working from the sunny shores of Greece, while being part of a global team that shapes the future of technology. As a Multilingual Italian Technical Support Specialist, you will be the first line of defense for our Italian‑speaking customers, ensuring they receive timely, accurate, and friendly assistance. This role blends technical problem‑solving with customer empathy, offering a unique blend of challenges and rewards that will accelerate your career in the tech industry.

Key Responsibilities

• Provide high‑quality technical support to Italian‑speaking users via phone, chat, and email, addressing hardware and software issues related to laptops, desktops, and peripherals.
• Guide customers through step‑by‑step troubleshooting, ensuring clear communication and a positive experience.
• Escalate complex problems to specialized engineering teams while maintaining a proactive follow‑up schedule.
• Coordinate warranty claims, replacements, and service orders, ensuring compliance with brighthush policies.
• Document all interactions in a structured, searchable format using our internal ticketing system, and maintain accurate records in English for cross‑functional reporting.
• Collaborate with product, quality assurance, and training teams to relay customer feedback and contribute to continuous improvement.
• Participate in regular knowledge‑sharing sessions and training workshops to stay current on product updates and industry trends.

Essential Qualifications

• Native or near‑native fluency in Italian (C1/C2 level) and strong written and spoken English (B2 or higher).
• Minimum of 2 years of experience in a technical support or customer service role, preferably in the IT or electronics sector.
• Solid understanding of computer hardware components, operating systems (Windows, macOS, Linux), and common peripheral devices.
• Excellent problem‑solving skills, with the ability to diagnose issues quickly and propose effective solutions.
• Strong interpersonal skills: patient, empathetic, and able to communicate complex technical concepts in simple terms.
• Proficiency with remote support tools, ticketing systems, and basic office productivity software.
• Valid EU passport or legal right to work in Greece.

Preferred Qualifications

• Experience with brighthush products or similar enterprise hardware solutions.
• Knowledge of networking fundamentals (Wi‑Fi, Ethernet, VPN) and basic security practices.
• Familiarity with CRM platforms such as Zendesk, Freshdesk, or ServiceNow.
• Previous remote work experience, demonstrating self‑discipline and time‑management skills.
• Additional language skills (e.g., English, Greek, Spanish) are a plus.

Core Skills & Competencies

• Technical Proficiency: Ability to troubleshoot hardware and software issues across multiple platforms.
• Communication: Clear, concise, and courteous communication in both Italian and English.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Analytical Thinking: Strong diagnostic skills and a methodical approach to problem resolution.
• Adaptability: Comfortable working in a fast‑paced, evolving environment with changing priorities.
• Team Collaboration: Willingness to share knowledge and support colleagues across functions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Technical Support Specialist, you will have access to a structured career ladder that includes:

• Progression to Senior Support Engineer, where you’ll mentor junior agents and influence product improvements.
• Transition into Product Management or Quality Assurance roles, leveraging your deep customer insights.
• Opportunities to work on cross‑regional projects, expanding your global perspective.
• Continuous learning through internal training programs, certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate), and attendance at industry conferences.

Work Environment & Culture at brighthush

brighthush thrives on a culture of openness, respect, and innovation. Our remote-first approach means you can work from anywhere in Greece, supported by a robust digital infrastructure that keeps you connected to your teammates. We celebrate diversity, encourage creative problem‑solving, and reward initiative. Every team member is empowered to make decisions that directly impact customer satisfaction and product excellence.

Compensation, Perks, and Benefits

• Competitive base salary aligned with industry standards for remote technical support roles.
• Annual bonus potential tied to team and individual performance metrics.
• 14 monthly payments, providing a smooth cash flow throughout the year.
• Full home‑office tech kit delivered to your doorstep, including a high‑performance laptop, monitor, headset, and ergonomic accessories.
• Health and wellness benefits: comprehensive health insurance, mental health support, and access to fitness programs.
• Paid time off, including vacation, sick leave, and personal days, with a flexible work‑life balance policy.
• Professional development stipend for courses, certifications, and conferences.
• Annual company retreats and team‑building events to foster collaboration and camaraderie.

How to Apply

Ready to take the next step in your career? Submit your English CV and a brief cover letter outlining why you’re the perfect fit for brighthush’s Italian Technical Support team. Send your application to [email protected] and include “Multilingual Italian Technical Support Specialist – Remote” in the subject line.

Join brighthush Today

If you’re passionate about technology, dedicated to customer success, and eager to grow within a global leader, this is the role for you. Embrace the flexibility of remote work, the excitement of solving real‑world problems, and the opportunity to shape the future of computing. Apply now and become part of brighthush’s mission to empower users worldwide.