Experienced Remote Healthcare Customer Service Specialist – 24/7 Patient Engagement, Telehealth Support, and Member Advocacy Leader

About brighthush

brighthush is a trailblazer in the evolving world of digital health. We harness the power of data, technology, and a deeply compassionate workforce to transform how patients interact with their health plans. Our mission is simple yet profound: empower every individual to take charge of their well‑being through intuitive tools, actionable insights, and human‑centered care. By blending cutting‑edge digital platforms with a personal touch, we deliver customized solutions that resonate with patients across the nation. Our remote‑first model means our team members thrive from anywhere, supported by a culture that prizes creativity, accountability, and continuous learning.

Why brighthush is the Ideal Place for Your Next Career Move

At brighthush, every interaction is an opportunity to make a lasting impact. As a Remote Healthcare Customer Service Specialist, you will be the frontline ambassador who turns routine calls into meaningful connections, guiding patients toward the care they need and deserve. If you are passionate about healthcare, enjoy helping people, and thrive in a fast‑paced, 24/7 environment, this role offers you the chance to make a real difference from the comfort of your home office. You’ll join a team that values empathy, innovation, and a relentless commitment to member satisfaction.

Key Responsibilities

• Deliver Exceptional Customer Experience: Provide courteous, accurate, and timely assistance to health plan members via telephone, email, and chat, ensuring every interaction reflects brighthush’s commitment to care.
• Guide Patients Through Care Pathways: Encourage members to schedule preventive assessments, follow up on referrals, and complete required health screenings, thereby promoting proactive health management.
• Resolve Complex Issues: Identify, investigate, and resolve member concerns related to eligibility, benefits, and claims, ensuring a seamless experience that builds trust and loyalty.
• Maintain 24/7/365 Availability: Adapt to shift schedules and respond promptly to urgent inquiries, guaranteeing continuous support for our members across all time zones.
• Data Accuracy & Documentation: Record all interactions accurately in our CRM, ensuring compliance with HIPAA and internal quality standards while maintaining a clean audit trail.
• Collaborate Across Teams: Work closely with provider networks, pharmacy partners, and internal stakeholders to resolve member issues efficiently and elevate service quality.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to process enhancements that elevate member satisfaction and operational efficiency.
• Champion Member Advocacy: Act as a patient advocate by identifying systemic issues and proposing solutions that improve the overall member journey.
• Utilize Technology Proactively: Leverage multiple computer applications, dual‑screen setups, and advanced call‑routing software to manage high‑volume interactions with precision.
• Adhere to Quality Standards: Meet or exceed key performance indicators such as first‑contact resolution, average handling time, and member satisfaction scores.

Essential Qualifications

• High school diploma or GED (or equivalent) with a demonstrated commitment to ongoing learning.
• Strong written and verbal communication skills in English; Spanish language proficiency is a plus and highly valued.
• Proficiency with multiple computer applications, including dual‑screen setups, Microsoft Office Suite, and web‑based CRM platforms.
• Excellent listening skills and the ability to multitask—simultaneously speaking, typing, and navigating systems without compromising accuracy.
• Solid judgment and problem‑solving abilities, with a customer‑centric mindset that prioritizes member needs.
• Reliable attendance and adherence to a published schedule, demonstrating professionalism and dependability.
• Experience in a call center or customer service environment is preferred but not required; we value passion and adaptability above all.

Preferred Qualifications

• Prior experience in healthcare or insurance customer support, with familiarity with health plan benefits and claims processes.
• Knowledge of HIPAA regulations and data privacy best practices, ensuring compliance in every interaction.
• Experience using CRM platforms and call‑routing software, with a track record of leveraging technology to improve service delivery.
• Demonstrated ability to work independently in a remote setting, managing time and priorities with minimal supervision.
• Background in telehealth support or patient engagement initiatives, showcasing a proactive approach to member care.

Core Skills & Competencies

• Empathy & Compassion: Ability to connect with members from diverse backgrounds and provide supportive guidance that fosters trust.
• Communication: Clear articulation of complex information in a concise, friendly manner, tailored to each member’s needs.
• Technical Proficiency: Comfortable navigating multiple applications simultaneously, troubleshooting issues, and learning new tools quickly.
• Time Management: Prioritize tasks effectively in a high‑volume environment, ensuring timely resolution of member inquiries.
• Adaptability: Thrive in a dynamic, evolving work environment with changing priorities and emerging technologies.
• Team Collaboration: Work seamlessly with cross‑functional teams to resolve member issues and drive continuous improvement.
• Problem‑Solving: Analyze complex member concerns, identify root causes, and implement effective solutions.
• Attention to Detail: Maintain meticulous records and ensure compliance with all regulatory and internal standards.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Remote Healthcare Customer Service Specialist, you will gain access to a comprehensive learning portal, mentorship programs, and regular performance coaching. Successful performers may advance to roles such as Senior Engagement Specialist, Team Lead, or Operations Analyst. We also offer tuition reimbursement for courses related to healthcare administration, data analytics, and leadership development, ensuring you can continuously expand your skill set and career trajectory. Our internal career ladder is designed to reward initiative, performance, and a passion for patient advocacy.

Work Environment & Company Culture

Remote Flexibility: Work from anywhere with a reliable internet connection and a quiet workspace. Our remote‑first culture means you can balance professional responsibilities with personal commitments.

Inclusive & Diverse: brighthush celebrates diversity and fosters an inclusive environment where every voice is heard. We are committed to equal opportunity and actively support employees of all backgrounds.

Employee Well‑Being: We provide wellness programs, mental health resources, and regular virtual social events to keep our team connected and energized.

Innovation & Collaboration: Join a team that values creative problem‑solving and continuous improvement. Your ideas will shape the future of patient engagement at brighthush.

Recognition & Rewards: Regular awards, shout‑outs, and performance bonuses celebrate outstanding contributions and reinforce a culture of excellence.

Compensation & Benefits

Competitive Pay: $15.00 per hour, with opportunities for overtime and performance bonuses that reward your dedication and results.

Health & Wellness: Comprehensive health, dental, and vision insurance plans, including telehealth coverage, ensuring you and your family receive the care you deserve.

Retirement Planning: 401(k) plan with company match to help you secure your future and build long‑term financial confidence.

Paid Time Off: Generous PTO, paid holidays, and flexible spending accounts (FSAs) for medical and dependent care, giving you the flexibility to recharge and focus on what matters most.

Professional Development: Access to online courses, certifications, and leadership training that empower you to grow both personally and professionally.

Employee Recognition: Regular awards and shout‑outs for outstanding performance, fostering a culture of appreciation and motivation.

How to Apply

If you are ready to bring empathy, energy, and genuine care to every call, we invite you to apply for the Remote Healthcare Customer Service Specialist position at brighthush. Click the link below to submit your application and take the first step toward a rewarding career that makes a difference.

Apply to This Job

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.