Experienced Remote Part‑Time Customer Service Specialist – Inbound & Outbound Support, Account Management, Delivery Scheduling, and Customer Success – Join brighthush

About brighthush

brighthush has been a trusted name in the energy and propane industry for over seven decades. Since our founding in 1939, we have evolved from a local supplier into a nationwide leader, delivering reliable, high‑quality propane solutions to homes, businesses, farms, and fleets across the United States. Our commitment to safety, innovation, and customer satisfaction has earned us a reputation for excellence and a loyal customer base that spans more than 70 years. At brighthush, we believe that every interaction matters, and we empower our team members to make a real difference in the lives of our customers.

Why Join brighthush?

As a remote, part‑time Customer Service Specialist, you’ll become an integral part of a dynamic, customer‑centric organization that values flexibility, growth, and work‑life balance. You’ll enjoy the freedom of working from anywhere in the USA, while still being part of a supportive, collaborative culture that rewards initiative and innovation. Our comprehensive benefits package, ongoing training, and clear career pathways make brighthush the ideal place to build a rewarding career in customer service.

Key Responsibilities

• Multi‑Channel Communication: Handle inbound and outbound communications—phone, chat, email, and social media—delivering courteous, professional service that reflects brighthush’s brand values.
• Customer Relationship Building: Build and nurture strong customer relationships by actively listening, asking probing questions, and identifying underlying needs or concerns.
• CRM Management: Maintain accurate, up‑to‑date account information in our CRM system, ensuring data integrity and compliance with company policies.
• Issue Resolution: Resolve customer issues efficiently, using proven techniques to reach win‑win outcomes that satisfy the customer and reduce repeat inquiries.
• Delivery Coordination: Schedule delivery orders, coordinate with logistics teams, and negotiate delivery windows to meet customer expectations.
• Order Processing: Execute general service order input, manage emergency scripts, close uncontrollable loss accounts, and provide contract and pricing information.
• De‑Escalation: Apply de‑escalation strategies in line with our customer complaint resolution policy to turn challenging situations into positive experiences.
• Soft Collections: Perform soft collections for customers on credit hold or past due, including phone payment processing and invoice distribution.
• Onboarding Support: Assist new customers with account setup, ensuring a smooth onboarding experience.
• Performance Excellence: Consistently meet or exceed performance metrics defined in company policy, such as response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

• Education: High School Diploma or equivalent; additional coursework in business, communications, or related fields is a plus.
• Experience: Minimum of one year of customer service experience, preferably in a call center or remote support environment.
• Communication Skills: Exceptional verbal and written communication skills, with a proven ability to build rapport across all levels of the organization and with diverse customers.
• Organizational Abilities: Strong organizational and multitasking abilities, including proficiency in data entry and record keeping.
• Technical Proficiency: Proficiency with Microsoft Office Suite (Excel, Word, Access) and comfortable learning new software tools.
• Legal Eligibility: U.S. citizenship, lawful permanent residency, or authorized to work in the United States without future visa sponsorship.

Preferred Qualifications

• Industry Knowledge: Experience in the energy, utilities, or logistics sector, with an understanding of propane delivery processes.
• CRM Expertise: Knowledge of CRM platforms such as Salesforce or Zendesk, and familiarity with ticketing systems.
• Financial Acumen: Basic financial acumen—ability to handle phone payments, process invoices, and manage credit hold situations.
• Remote Work Experience: Previous exposure to remote work environments and self‑management of schedules.
• Performance Driven: Demonstrated success in meeting or exceeding customer service KPIs in a high‑volume setting.

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering outstanding service and turning every interaction into a positive brand experience.
• Problem‑Solving: Ability to analyze issues quickly, identify root causes, and propose effective solutions.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Adaptability: Comfortable navigating changing priorities and learning new tools on the fly.
• Team Collaboration: Works seamlessly with cross‑functional teams—logistics, billing, and technical support—to resolve customer needs.
• Time Management: Efficiently balances multiple tasks while maintaining high quality and accuracy.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Specialist, you’ll have access to:

• Comprehensive Onboarding: Structured onboarding and continuous training programs that cover product knowledge, customer engagement techniques, and industry best practices.
• Mentorship: Guidance from seasoned professionals who can help you chart a clear career path within the organization.
• Role Expansion: Opportunities to transition into specialized roles—such as Account Management, Operations, or Technical Support—based on your interests and performance.
• Performance Reviews: Regular performance reviews and skill assessments that help you set clear goals and track progress.
• Leadership Development: Access to internal job boards and leadership development initiatives that open doors to higher‑level positions.

Work Environment & Culture

brighthush fosters a culture of respect, collaboration, and innovation. Even though you’ll be working remotely, you’ll feel connected through:

• Virtual Team Huddles: Weekly virtual team huddles and monthly all‑hands meetings keep everyone aligned.
• Open Communication Channels: Slack, Teams, and email ensure you can reach out for support whenever needed.
• Flexible Schedule: A flexible schedule that allows you to balance work with personal commitments.
• Recognition Programs: Recognition programs that celebrate outstanding customer service and teamwork.
• Diversity & Inclusion: A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation & Benefits

While the exact hourly rate will be discussed during the interview process, brighthush offers a competitive compensation package that includes:

• Competitive Hourly Wages: Competitive hourly wages for part‑time remote work.
• 401(k) Plan: 401(k) plan with a generous company match to help you plan for the future.
• Employee Stock Ownership Plan (ESOP): ESOP that allows you to share in the company’s success.
• Paid Time Off: Paid Time Off (PTO) and holiday pay, even for part‑time employees.
• Paid Training: Paid, hands‑on training that equips you with the skills you need to excel.
• Employee Discounts: Employee discounts on propane and other energy products.
• Health & Wellness: Health, dental, and vision insurance options for eligible employees and their families.
• Remote Work Stipend: Remote work stipend to support your home office setup.

How to Apply

If you’re passionate about delivering exceptional customer experiences, thrive in a fast‑paced environment, and want to be part of a company that values your contributions, we’d love to hear from you. Submit your application through the link below, and let’s explore how you can grow your career with brighthush.

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