Experienced Remote Property Management Virtual Assistant – Tenant Relations, Lease Administration, and Maintenance Coordination for brighthush

About brighthush and the Real Estate Management Landscape

brighthush is a forward‑thinking real estate investment and property management firm that thrives on delivering exceptional service to property owners and tenants alike. With a portfolio that spans residential, commercial, and mixed‑use assets, brighthush has built a reputation for operational excellence, data‑driven decision making, and a culture that values innovation, integrity, and inclusivity. In an industry where tenant satisfaction and operational efficiency directly impact profitability, brighthush is committed to streamlining processes, reducing vacancies, and fostering long‑term relationships with all stakeholders.

As the real estate market continues to evolve, the demand for skilled, tech‑savvy professionals who can manage property operations remotely has never been higher. brighthush is expanding its virtual support team to ensure that every property under our care operates smoothly, even when our team members are working from the comfort of their own homes.

Why Join brighthush as a Property Management Virtual Assistant?

• Fully Remote Work Environment: Enjoy the flexibility of working from anywhere while collaborating with a dynamic, cross‑functional team.
• Impactful Role: Your work directly influences tenant satisfaction, owner returns, and the overall health of our portfolio.
• Career Growth: Opportunities to advance into senior property management, operations, or business development roles.
• Continuous Learning: Access to industry‑leading training, certifications, and mentorship programs.
• Inclusive Culture: A workplace that celebrates diversity, equity, and inclusion, ensuring every voice is heard.

Key Responsibilities

As a Property Management Virtual Assistant at brighthush, you will be the linchpin that keeps our properties running efficiently. Your day‑to‑day tasks will include:

• Managing and responding to tenant and owner communications via email, phone, and our property management platform.
• Coordinating maintenance requests, scheduling vendors, and following up to ensure timely resolution.
• Assisting with lease administration: drafting new leases, processing renewals, and maintaining accurate document records.
• Maintaining up‑to‑date records in our property management software (AppFolio, Buildium, or Rent Manager).
• Supporting rent collection processes: tracking payments, flagging delinquencies, and coordinating with finance for collections.
• Preparing detailed reports, spreadsheets, and summaries for property managers and stakeholders.
• Posting and managing property listings across rental platforms to minimize vacancy periods.
• Providing general administrative support: scheduling meetings, data entry, calendar management, and other ad‑hoc tasks.

Essential Qualifications

To thrive in this role, you should bring the following:

• Prior experience in property management, real estate administration, or a related field.
• Proficiency with property management software such as AppFolio, Buildium, or Rent Manager.
• Strong written and verbal communication skills, with a professional, customer‑focused demeanor.
• Highly organized, with the ability to multitask and prioritize in a fast‑paced environment.
• Reliable high‑speed internet connection and a fully equipped home office setup.
• Proficiency in Microsoft Office Suite and/or Google Workspace.
• Self‑starter with meticulous attention to detail and the ability to work independently.
• Fluency in both English and Spanish (written and spoken).

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience with AppFolio’s advanced reporting and analytics tools.
• Background in tenant screening, lease negotiations, or property marketing.
• Knowledge of local landlord‑tenant laws and compliance requirements.
• Previous experience working in a fully remote or distributed team environment.
• Certification in Property Management (e.g., Certified Property Manager, CPM).

Core Skills & Competencies

• Exceptional customer service orientation.
• Strong analytical and problem‑solving abilities.
• Proficiency in data entry, spreadsheet manipulation, and report generation.
• Adaptability to new technologies and processes.
• Time‑management skills that enable you to juggle multiple tasks without compromising quality.
• Collaboration skills that allow you to work effectively with property managers, vendors, and owners.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Property Management Virtual Assistant, you will have the chance to:

• Progress into a Senior Property Management role, overseeing larger portfolios.
• Transition into a Property Operations Manager, where you’ll lead teams and shape operational strategy.
• Explore cross‑functional roles in marketing, finance, or business development.
• Earn industry certifications such as the Certified Property Manager (CPM) or the Real Estate License.
• Participate in quarterly workshops, webinars, and mentorship programs designed to sharpen your skills.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote team enjoys:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Access to a digital knowledge base and collaborative tools like Slack, Asana, and Google Workspace.
• A supportive onboarding process that includes a 30‑day mentorship program.
• Regular feedback loops and performance reviews that focus on growth and development.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.

Compensation, Perks, and Benefits

While the exact compensation will be tailored to your experience and skill set, brighthush offers a competitive package that typically includes:

• Base salary commensurate with market rates for remote property management roles.
• Performance‑based bonuses tied to key metrics such as tenant satisfaction and vacancy reduction.
• Health, dental, and vision insurance options.
• 401(k) or equivalent retirement plan with company match.
• Paid time off, sick leave, and holiday schedule.
• Home office stipend to ensure you have the tools you need.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to take the next step in your career? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Property Management Virtual Assistant role. We look forward to learning how your skills and passion can help us continue to deliver outstanding service to our tenants and owners.

Apply now and join a team that values innovation, integrity, and inclusion.