Experienced Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail industry, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, innovation, and customer obsession, brighthush empowers its people to grow, learn, and make a real impact every day. Whether you’re working in one of our flagship stores, distribution centers, or corporate headquarters, you’ll find a collaborative environment where your ideas are heard and your career trajectory is accelerated.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences start with exceptional people. As a Retail Customer Experience Coordinator, you’ll be at the heart of our front‑end operations, shaping the way customers interact with our brand and ensuring that every visit leaves a lasting, positive impression. This role offers:

• Hands‑on leadership experience in a fast‑paced retail setting
• Opportunities to mentor and develop a high‑performing team
• Exposure to cutting‑edge loyalty and technology programs
• A culture that rewards initiative, creativity, and teamwork
• Competitive pay, comprehensive benefits, and a clear path to advancement

Key Responsibilities

As the Retail Customer Experience Coordinator, you will be the driving force behind the store’s front‑end excellence. Your day‑to‑day duties will include:

• Lead by Example: Engage with customers, demonstrate outstanding service, and embody the brand’s values in every interaction.
• Team Management: Oversee a team of Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Design and deliver training sessions on customer service best practices, merchandising techniques, and loyalty program promotion.
• Customer Advocacy: Resolve customer concerns swiftly, turning potential issues into opportunities for loyalty and repeat business.
• Store Operations: Maintain a clean, organized, and visually appealing store environment that aligns with the brand’s merchandising standards.
• Performance Management: Set clear performance expectations, provide constructive feedback, and recognize achievements.
• Compliance & Safety: Ensure adherence to all labor laws, company policies, and safety protocols.
• Collaboration: Partner with Store Management to identify training needs, shrink reduction initiatives, and store improvement projects.
• Data & Reporting: Track key metrics such as sales, customer satisfaction scores, and associate productivity, and communicate insights to leadership.
• Continuous Improvement: Identify process gaps and propose solutions that enhance the customer experience and operational efficiency.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising principles and visual display techniques.
• Demonstrated ability to multitask in a dynamic, high‑volume environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and the ability to remain calm under pressure.
• Proficiency in POS systems and basic data entry.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Background in training and coaching retail associates.
• Knowledge of labor laws and retail compliance standards.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Previous experience in a fast‑paced, high‑traffic retail environment.

Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Problem Solving & Decision Making
• Time Management & Prioritization
• Data Analysis & Reporting
• Conflict Resolution
• Adaptability & Resilience
• Technology Savvy (POS, CRM, Loyalty Platforms)

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management roles.
• Mentorship from senior leaders who share their expertise and insights.
• Cross‑functional projects that broaden your skill set beyond front‑end operations.
• Regular performance reviews that align your goals with the company’s strategic vision.
• Opportunities to attend industry conferences, workshops, and webinars.

Work Environment & Company Culture

brighthush prides itself on a culture that values inclusion, collaboration, and continuous improvement. You’ll find:

• A supportive team that celebrates successes and learns from challenges.
• Open communication channels that encourage feedback and innovation.
• A commitment to work‑life balance, with flexible scheduling and paid time off.
• Community outreach initiatives that allow employees to give back.
• A modern, well‑equipped store environment that reflects our brand’s energy.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.75 to $14.25, your total compensation package includes:

• Competitive base pay with potential for performance bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match after eligibility.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discount on all brighthush merchandise.
• Professional development funds and tuition reimbursement.
• Wellness programs, including an Employee Assistance Program (EAP).
• Discounts on childcare, pet care, and legal services.
• Short‑term and long‑term disability coverage.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

How to Apply

If you’re ready to elevate your career, make a tangible difference in customer experiences, and thrive in a dynamic retail environment, we want to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this job

brighthush’s Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.