Dynamic Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant culture that values diversity, collaboration, and continuous learning, brighthush empowers its employees to grow both personally and professionally. Whether you’re working in one of our bustling distribution centers, flagship stores, or corporate headquarters, you’ll find a supportive environment that celebrates innovation, integrity, and customer obsession.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences are the cornerstone of our success. As a Customer Experience Coordinator, you’ll be at the heart of this mission—leading a team of Associates to deliver personalized, memorable interactions that keep shoppers coming back. In return, we offer:

• Competitive hourly wages starting at $16.00–$16.50, with potential for overtime and performance bonuses.
• Comprehensive benefits for eligible employees, including medical, dental, vision, life insurance, and a 401(k) plan with company match.
• Employee discounts on merchandise, childcare, cell phones, and more.
• Professional development programs, mentorship, and clear career progression pathways.
• A flexible schedule that accommodates nights, weekends, and holidays.
• A culture that prioritizes safety, teamwork, and open communication.

Key Responsibilities

As the Customer Experience Coordinator, you’ll be the frontline leader who shapes the day‑to‑day experience for both shoppers and Associates. Your role will encompass the following:

• Team Leadership & Coaching: Oversee a dynamic group of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Service Excellence: Model courteous, prompt, and personalized service; engage with customers to understand their needs and promote loyalty programs.
• Address and resolve customer concerns swiftly, turning potential issues into positive outcomes.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Collaborate with store management to align daily priorities, set performance goals, and provide progress updates.
• Facilitate ongoing training and mentorship, reinforcing front‑end principles and best practices.
• Champion brighthush’s loyalty initiatives, encouraging Associates to upsell and cross‑sell effectively.
• Support shrink reduction efforts by monitoring inventory accuracy and reporting discrepancies.
• Promote a culture of safety, ensuring all Associates adhere to store policies and procedures.
• Participate in special projects, seasonal campaigns, and store improvement initiatives as needed.

Essential Qualifications

We’re looking for a proactive, customer‑centric leader who thrives in a fast‑paced retail environment. The ideal candidate will possess:

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proficiency in POS systems and basic data entry.
• Demonstrated ability to train, motivate, and develop a diverse team.
• Flexibility to work evenings, weekends, and holidays as required.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience with loyalty program management and upselling techniques.
• Knowledge of safety and compliance regulations within a retail setting.
• Prior exposure to inventory management or shrink reduction initiatives.
• Strong analytical skills and comfort with performance metrics.
• Previous experience in a high‑volume store environment.

Core Skills & Competencies

Success in this role requires a blend of technical and soft skills:

• Leadership & Team Building: Inspire confidence, foster collaboration, and cultivate a high‑performing team.
• Customer Focus: Anticipate shopper needs, deliver personalized service, and create memorable experiences.
• Problem‑Solving: Quickly assess situations, identify solutions, and implement corrective actions.
• Communication: Convey clear expectations, provide constructive feedback, and maintain open dialogue.
• Adaptability: Navigate shifting priorities, manage multiple tasks, and remain flexible in a dynamic environment.
• Attention to Detail: Ensure accuracy in transactions, inventory, and store presentation.
• Technology Proficiency: Comfortable using POS systems, inventory software, and basic Microsoft Office tools.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you’ll have access to:

• Structured training programs covering leadership, customer service, merchandising, and operational excellence.
• Mentorship from senior leaders who share their insights and guidance.
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