Seasoned Temporary Outbound Customer Care Specialist – Remote, Heart Health Advocacy & Volunteer Engagement

About brighthush and the Heart Health Movement

Since its founding in 1924, brighthush has been a trailblazer in reducing cardiovascular disease deaths by half. Yet the mission is far from finished. Every day, brighthush mobilizes volunteers, donors, and community partners to accelerate breakthroughs in science, policy, and patient care. As a global leader in heart health advocacy, brighthush is committed to creating healthier communities through education, research, and public engagement. We believe that every conversation can spark change, and that’s why we’re looking for a dedicated Temporary Outbound Customer Care Specialist to join our remote team.

Why This Role Matters

As an Outbound Customer Care Specialist, you will be the friendly voice that connects brighthush’s mission to the people who make it possible. Your daily outreach will thank volunteers for their fundraising efforts, welcome new supporters, and provide essential information about upcoming events such as the brighthush Heart Walk and youth advocacy initiatives. By building lasting relationships, you’ll help sustain the enthusiasm that fuels our community-driven impact.

Key Responsibilities

• Make routine outbound calls to thank donors, welcome volunteers, and support event participation.
• Educate volunteers on fundraising strategies and best practices, ensuring they feel empowered and informed.
• Respond to inquiries by directing callers to published resources, secondary sources, or senior staff as needed.
• Follow up on previous conversations to maintain engagement and track volunteer satisfaction.
• Use multiple software platforms to log contact information, track interactions, and update volunteer status.
• Collaborate with the volunteer coordination team to refine outreach scripts and improve call quality.
• Maintain accurate records of call outcomes, feedback, and action items in the brighthush CRM system.
• Participate in weekly team meetings to share insights, challenges, and best practices.

Essential Qualifications

• High school diploma or equivalent.
• 0–2 years of customer interaction experience, with a preference for at least six months of managing accounts or client relationships.
• Strong customer satisfaction focus and a genuine passion for helping others.
• Ability to multitask across several software programs and the internet simultaneously.
• Exceptional verbal and written communication skills, including typing accuracy.
• Critical thinking and problem‑solving abilities.
• Availability to work Monday–Friday, 8:30 am–5:00 pm Central Time.

Preferred Qualifications

• Experience in a call center or customer service environment.
• Knowledge of heart health or nonprofit fundraising is a plus.
• Proficiency with CRM systems and Microsoft Office Suite.
• Comfort with remote work tools such as Zoom, Teams, and virtual collaboration platforms.

Core Skills & Competencies

• Communication Excellence: Clear, empathetic, and engaging voice that builds trust.
• Organizational Acumen: Ability to manage multiple tasks and maintain meticulous records.
• Tech Savvy: Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Team Collaboration: Willingness to share insights and support colleagues in a virtual environment.
• Adaptability: Quick to adjust to new scripts, policies, or event updates.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a member of the brighthush family, you will have access to:

• brighthush Heart U: Our award‑winning corporate university offers over 100,000 online resources, from leadership development to technical training.
• Mentorship programs that pair you with experienced volunteers and staff.
• Opportunities to transition into permanent roles in volunteer coordination, fundraising, or community outreach.
• Regular webinars and workshops on heart health, nonprofit management, and customer engagement.
• Tuition assistance for courses that align with your career goals within brighthush.

Work Environment & Culture

brighthush Life is more than a company culture; it’s a way of living. We prioritize:

• Work‑Life Harmonization: Flexible scheduling, remote work, and a supportive environment that respects personal commitments.
• Inclusivity & Diversity: A workplace where every voice is heard, valued, and empowered.
• Community Impact: Your daily work directly supports life‑saving research, public education, and community health initiatives.
• Regular virtual social events, volunteer days, and recognition programs that celebrate your contributions.

Compensation & Benefits

We offer a competitive hourly rate of $17.50 per hour, with the potential for performance‑based incentives. In addition to your base pay, you’ll enjoy a comprehensive benefits package that includes:

• Medical, dental, and vision insurance.
• Disability and life insurance.
• Retirement plan with employer match and automatic contribution.
• Employee Assistance Program and wellness resources, including telemedicine.
• Paid Time Off: 16 days of PTO for new employees, increasing with tenure, plus 12 paid holidays each year.
• Tuition assistance for relevant educational pursuits.
• Employee Resource Groups and professional development opportunities.

How to Apply

If you’re ready to make a tangible difference in heart health advocacy and enjoy connecting with people who share your passion, we encourage you to apply today. Join brighthush and help us bring heart health to every community.