Experienced Retail Customer Experience Coordinator – Front‑Line Leadership & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 10,000 stores worldwide, we combine a passion for fashion, home décor, and consumer goods with a commitment to exceptional customer service. Our culture is built on diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a lasting impact. As a Fortune 100 company, brighthush offers a dynamic work environment where creativity meets operational excellence, and where your career can thrive alongside a dedicated, forward‑thinking team.

Position Overview

As a Retail Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑line operations. You will lead a team of Associates, ensuring that every customer interaction is seamless, personalized, and memorable. Your role will blend people management, operational oversight, and strategic promotion of loyalty programs, all while upholding the highest standards of store presentation and safety. This is an exciting opportunity to shape the customer journey, mentor emerging talent, and drive business results in a fast‑paced retail environment.

Key Responsibilities

• Team Leadership & Development: Oversee a diverse group of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage across all shifts. Mentor and coach team members on customer service best practices, product knowledge, and loyalty program enrollment.
• Customer Experience Excellence: Lead by example by greeting customers, engaging in meaningful conversations, and resolving concerns promptly. Foster a welcoming atmosphere that encourages repeat visits and brand loyalty.
• Store Presentation & Operations: Maintain a clean, organized, and visually appealing store environment. Ensure that merchandising standards are met and that promotional displays are refreshed regularly.
• Program Promotion: Champion brighthush’s credit and loyalty programs, guiding Associates on how to effectively communicate benefits to shoppers and drive enrollment.
• Performance Management: Set clear performance expectations, conduct regular feedback sessions, and recognize outstanding achievements. Provide constructive feedback to help Associates grow.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols. Conduct regular safety briefings and ensure a safe environment for both customers and staff.
• Operational Coordination: Collaborate with store management on inventory, shrink reduction initiatives, and promotional calendars. Provide accurate updates on store metrics and operational priorities.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and increase sales. Participate in cross‑functional projects to drive store performance.
• Other Duties: Perform additional tasks as assigned by management to support store goals and operational excellence.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and organizational skills.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset with a collaborative approach to problem‑solving.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in promoting loyalty or credit programs in a retail setting.
• Knowledge of POS systems and cash handling procedures.
• Background in training and developing retail associates.
• Data‑driven mindset with the ability to analyze sales metrics and customer feedback.

Skills & Competencies

• Leadership: Ability to inspire, motivate, and guide a team toward shared goals.
• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping experiences.
• Problem‑Solving: Quick thinker who can resolve issues efficiently and effectively.
• Communication: Clear, concise, and persuasive communication with customers, associates, and management.
• Organizational Acumen: Strong planning and execution skills, with a focus on operational excellence.
• Technology Proficiency: Comfortable using POS systems, inventory software, and Microsoft Office suite.
• Adaptability: Thrives in a dynamic environment and embraces change.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Retail Customer Experience Coordinator, you will have access to a comprehensive learning path that includes:

• Structured onboarding and continuous training programs focused on leadership, customer service, and operational excellence.
• Mentorship from senior leaders who share their expertise and provide career guidance.
• Opportunities to cross‑train in other departments such as merchandising, inventory management, and e‑commerce.
• Clear promotion tracks to higher management roles, including Store Manager, Assistant Store Manager, and Regional Manager.
• Access to internal job boards and relocation assistance for employees seeking new challenges within the company.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and energetic work culture. Our values—Integrity, Innovation, and Customer Focus—guide every decision and interaction. You’ll find a supportive environment where ideas are welcomed, feedback is constructive, and teamwork is celebrated. We encourage a healthy work‑life balance, offering flexible scheduling and a range of wellness initiatives to keep our team energized and engaged.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, actual compensation is influenced by experience, performance, and skill set. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (for eligible employees).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including vacation, sick leave, and holidays.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) for mental health and well‑being support.
• Discounts on childcare, pet care, and legal services.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee referral bonus program.
• Access to a company credit union and financial planning resources.

All benefits are subject to eligibility criteria and may change over time. For the most current information, please consult the brighthush benefits portal or contact your brighthush representative.

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion, skills, and vision align with our mission to deliver exceptional value and service to shoppers worldwide.