Multilingual Danish Customer Experience Associate – Remote, Full‑Time, 12‑Month Renewable – Brighthush E‑Commerce Support Specialist

About Brighthush

Brighthush is a global technology powerhouse that has redefined the way people shop, connect, and experience digital products. With a heritage of innovation, a commitment to exceptional customer service, and a presence in more than 50 countries, Brighthush has become synonymous with quality, reliability, and forward‑thinking design. Our mission is simple: to empower every customer with a seamless, personalized, and delightful shopping journey.

As we expand our online retail footprint across Europe, we’re looking for passionate, customer‑centric professionals who can speak Danish and help us maintain the high standards our global community expects. If you thrive in a fast‑paced, collaborative environment and want to be part of a brand that’s shaping the future of e‑commerce, Brighthush invites you to join our team.

Position Overview

We’re hiring a Danish‑speaking Customer Experience Associate to support Brighthush’s online store users from the comfort of their own homes. This full‑time, 12‑month renewable role is fully remote, with the flexibility to work from anywhere in Continental Portugal. The successful candidate will become a vital part of our customer support squad, ensuring that every Danish‑speaking shopper receives timely, accurate, and friendly assistance.

Key Responsibilities

• Customer Interaction: Respond to inquiries via email, live chat, and phone, addressing issues related to orders, deliveries, returns, payments, and product information.
• Data Security & Compliance: Handle sensitive customer data with the utmost confidentiality, adhering to GDPR and Brighthush’s internal data protection policies.
• Escalation Management: Identify complex or urgent cases, follow escalation procedures, and collaborate with cross‑functional teams (logistics, finance, product) to resolve issues efficiently.
• Process Improvement: Provide feedback on recurring problems, suggest enhancements to support workflows, and contribute to the continuous improvement of our customer service platform.
• Quality Assurance: Maintain high standards of communication, accuracy, and professionalism across all channels, ensuring every interaction reflects Brighthush’s brand values.
• Shift Flexibility: Work rotating shifts, including evenings, weekends, and holidays, to support our global customer base and maintain 24/7 coverage.
• Team Collaboration: Participate in regular team meetings, training sessions, and knowledge‑sharing initiatives to stay aligned with company goals and best practices.

Essential Qualifications

• Danish Language Proficiency: C2 level (native or near‑native fluency) in both written and spoken Danish.
• English Proficiency: C1 level (advanced) in written and spoken English to facilitate internal communication and documentation.
• Attention to Detail: Strong focus on accuracy, especially when handling order data, refunds, and customer information.
• Independent Work Ethic: Ability to manage multiple tasks, prioritize effectively, and meet deadlines without constant supervision.
• Technical Savvy: Comfortable using CRM systems, ticketing platforms, and basic troubleshooting tools.
• Shift Availability: Willingness to work rotating shifts, including nights, weekends, and public holidays.
• Location & Legal Status: Residing in Portugal or willing to relocate; EU passport or valid Portuguese residence card required.

Preferred Qualifications

• Previous experience in e‑commerce customer support or a related field.
• Knowledge of logistics and shipping processes.
• Experience with multilingual support environments.
• Familiarity with Brighthush’s product lines and brand voice.
• Basic understanding of data protection regulations (GDPR).

Core Skills & Competencies

• Communication: Clear, concise, and empathetic communication in Danish and English.
• Problem‑Solving: Analytical mindset to diagnose issues and propose effective solutions.
• Customer‑First Attitude: Passion for delivering outstanding service and turning challenges into positive experiences.
• Adaptability: Ability to thrive in a dynamic, evolving environment with changing priorities.
• Team Player: Willingness to collaborate, share knowledge, and support colleagues.
• Time Management: Efficiently juggle multiple tickets while maintaining quality.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Associate, you’ll have the chance to:

• Progress to a Senior Support Specialist or Team Lead role within 12–18 months.
• Participate in cross‑departmental projects, gaining exposure to logistics, product, and marketing teams.
• Access continuous learning resources, including language courses, customer service workshops, and leadership training.
• Earn performance bonuses and recognition awards for exceptional service metrics.
• Benefit from a mentorship program that pairs you with experienced leaders in the organization.

Work Environment & Culture at Brighthush

Brighthush champions a culture of innovation, inclusivity, and transparency. Our remote workforce enjoys:

• Flexible working hours and a results‑oriented approach.
• Regular virtual team building events, hackathons, and wellness initiatives.
• A collaborative platform that encourages idea sharing and open communication.
• Access to cutting‑edge tools and technologies that streamline support workflows.
• A commitment to work‑life balance, with generous vacation policies and mental health resources.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, Brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer support roles in Portugal.
• Performance‑based bonuses tied to customer satisfaction scores and ticket resolution metrics.
• Health and dental insurance coverage for employees and eligible dependents.
• Annual professional development stipend for courses, certifications, and conferences.
• Flexible remote work setup, including a stipend for home office equipment.
• Employee discount program for Brighthush products and partner services.
• Regular wellness programs, including virtual fitness classes and mental health support.

Why Brighthush?

Choosing Brighthush means joining a forward‑thinking, customer‑centric organization that values every team member’s contribution. You’ll be part of a brand that’s not only shaping the future of e‑commerce but also creating meaningful, lasting experiences for millions of customers worldwide. Your voice will matter, your growth will be supported, and your impact will be felt across the globe.

Ready to Apply?

If you’re a Danish‑speaking professional with a passion for customer service, a knack for problem‑solving, and a desire to work with a leading tech brand, we want to hear from you. Bring your expertise, your enthusiasm, and your commitment to excellence to Brighthush, and help us deliver the best online shopping experience to our Danish‑speaking community.

Apply now and become a pivotal part of Brighthush’s global success story!

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