Best Season in Portugal: Finnish‑Speaking E‑Commerce Customer Support Specialist – Remote, Portugal – Brighthush

About Brighthush

Brighthush is a global leader in consumer technology, renowned for its cutting‑edge devices, sleek design language, and a customer‑centric approach that redefines the online shopping experience. With a presence in over 150 countries, Brighthush has built a reputation for innovation, quality, and a relentless focus on customer satisfaction. Our mission is simple: deliver products that inspire, and support customers with the same level of excellence.

Why Join Brighthush?

At Brighthush, we believe that great products are only as good as the people who support them. We offer a dynamic, inclusive, and collaborative environment where your voice matters. Working remotely from anywhere in continental Portugal, you’ll be part of a global team that values flexibility, continuous learning, and a healthy work‑life balance.

Key Highlights

• Fully remote role – work from the comfort of your home.
• Competitive salary and comprehensive benefits package.
• Structured career path with mentorship and professional development.
• Opportunity to work with a world‑famous brand and cutting‑edge technology.
• Relocation assistance and housing allowance for candidates outside Portugal.

Position Overview

We are looking for a Finnish‑speaking Customer Support Specialist to join our e‑commerce support team. Your primary responsibility will be to provide empathetic, efficient, and accurate assistance to Finnish‑speaking customers across multiple channels, ensuring a seamless experience from order placement to post‑purchase support.

Core Responsibilities

• Handle order‑related inquiries such as tracking, returns, refunds, and payment issues in Finnish.
• Communicate professionally via phone, email, and live chat, maintaining a consistent brand voice.
• Safeguard sensitive customer data in compliance with GDPR and internal security protocols.
• Escalate complex or high‑priority cases to the appropriate internal teams using our ticketing system.
• Monitor personal and team KPIs (e.g., response time, resolution rate, CSAT) and proactively seek improvement.
• Participate in continuous improvement initiatives, providing feedback on product usability and support processes.
• Collaborate with cross‑functional teams (Product, Marketing, Logistics) to resolve customer issues.
• Maintain up‑to‑date knowledge of product features, promotions, and policy changes.

Essential Qualifications

• Native‑level proficiency in Finnish and advanced English (C1 or higher).
• Strong written and verbal communication skills.
• Experience in customer support or call center environments (e‑commerce preferred).
• Ability to remain calm under pressure and solve problems efficiently.
• Flexibility to work rotating shifts, including evenings, weekends, and holidays.
• Current residency in Portugal or willingness to relocate (relocation assistance and housing allowance provided).
• Proficiency with CRM systems, ticketing tools, and basic troubleshooting.

Preferred Qualifications

• Previous experience supporting customers for a global tech brand.
• Knowledge of e‑commerce platforms (Shopify, Magento, etc.).
• Experience with data privacy regulations (GDPR, CCPA).
• Multilingual capabilities beyond Finnish and English.
• Experience in a remote work setting with self‑management skills.

Key Skills & Competencies

• Customer‑first mindset with a passion for problem solving.
• Strong analytical and troubleshooting abilities.
• Time‑management and prioritization in a fast‑paced environment.
• Adaptability to changing processes and product updates.
• Team collaboration and cross‑functional communication.
• Proactive learning and continuous improvement orientation.

Career Growth & Learning Opportunities

At Brighthush, we invest in your professional development. You’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product knowledge, customer service best practices, and emerging technologies.
• Internal mobility pathways to roles in Product Support, Quality Assurance, or Customer Experience Management.
• Participation in global conferences, webinars, and industry events.
• Performance‑based promotions and salary reviews.

Work Environment & Culture

Brighthush fosters an inclusive, collaborative, and innovative culture. Our remote teams thrive on:

• Transparent communication through weekly stand‑ups and monthly all‑hands meetings.
• Open‑door leadership and a flat hierarchy that encourages idea sharing.
• Regular virtual team‑building activities and social events.
• Commitment to diversity, equity, and inclusion across all levels.
• Focus on mental health and well‑being with flexible working hours and wellness resources.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, Brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive plans.
• Health, dental, and vision insurance coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Retirement savings plan with company match.
• Relocation assistance and housing allowance for candidates outside Portugal.
• Access to a digital wellness platform and employee assistance program.

How to Apply

Ready to bring your Finnish language skills and customer‑service expertise to a global tech powerhouse? Submit your application through our careers portal. We look forward to exploring how you can contribute to Brighthush’s mission of delivering exceptional customer experiences worldwide.

Start Dates

• July 14
• July 21
• July 28

Join Brighthush today and be part of a team that values innovation, customer focus, and personal growth. Your journey to a rewarding remote career starts here.