Experienced Sales & Service Representative – Customer Care & Home Lending Specialist – Remote (Pennsylvania) – Join brighthush

About brighthush

brighthush is a forward‑thinking financial services firm that blends cutting‑edge technology with a human‑centric approach to customer care. With a mission to simplify home lending and empower everyday consumers, brighthush has built a reputation for integrity, innovation, and a relentless focus on service excellence. Our remote‑first culture means you can work from the comfort of your own home while still being part of a collaborative, high‑energy team that values diversity, continuous learning, and a healthy work‑life balance.

Why This Role is a Game‑Changer

As a Sales & Service Representative in our Customer Care Center, you will be the frontline ambassador for brighthush’s home lending solutions. You’ll not only answer customer inquiries and resolve issues, but also play a pivotal role in guiding prospects through the loan process, ensuring a seamless experience from first contact to closing. This position offers a unique blend of sales, customer service, and technical support, giving you the chance to develop a versatile skill set that is highly valued across the financial industry.

Key Responsibilities

• Customer Engagement: Respond promptly to inbound calls, emails, and chat inquiries from prospective and existing borrowers, providing clear, accurate information about loan products, eligibility, and application status.
• Product Presentation: Articulate the benefits of brighthush’s home lending offerings, tailoring solutions to individual customer needs and guiding them through the pre‑qualification and application stages.
• Issue Resolution: Identify, troubleshoot, and resolve service issues, including application errors, document requests, and payment inquiries, while maintaining a high level of customer satisfaction.
• Compliance & Security: Adhere strictly to CFPB regulations, privacy policies, and internal security protocols, including the use of the PingID app and maintaining a dedicated confidential workspace.
• Data Management: Accurately enter and update customer information in our CRM system, ensuring data integrity and compliance with data protection standards.
• Continuous Improvement: Participate in regular training sessions, share feedback on process improvements, and help refine customer journey maps to enhance overall service quality.
• Team Collaboration: Work closely with underwriting, marketing, and technical support teams to ensure a cohesive customer experience and timely resolution of complex cases.

Essential Qualifications

• Minimum of 1 year of experience in a customer service or sales role, preferably within the financial services or home lending sector.
• Home Lending Designated Lender Certification (or willingness to obtain within 90 days of hire).
• Strong verbal and written communication skills in English.
• Proficiency with high‑speed internet and a reliable wired connection to support real‑time communication tools.
• Background check clearance in accordance with CFPB regulations.
• Ability to work independently in a remote environment while maintaining accountability and meeting performance metrics.

Preferred Qualifications

• Experience with CRM platforms such as Salesforce or HubSpot.
• Familiarity with loan origination software and underwriting workflows.
• Knowledge of mortgage products, credit scoring, and regulatory compliance.
• Previous exposure to remote customer support teams and virtual collaboration tools.
• Multilingual capabilities (Spanish, French, or other languages) are a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help customers achieve their homeownership goals.
• Sales Acumen: Ability to identify customer needs, present solutions, and close opportunities while maintaining ethical standards.
• Problem‑Solving: Analytical thinking to diagnose issues quickly and implement effective solutions.
• Technical Proficiency: Comfortable navigating multiple software applications, troubleshooting connectivity issues, and using security tools like PingID.
• Time Management: Prioritize tasks, manage call queues, and meet daily productivity targets.
• Adaptability: Thrive in a fast‑moving environment with evolving product offerings and regulatory updates.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Sales & Service Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training on new loan products, compliance updates, and advanced customer engagement techniques.
• Clear career pathways to roles such as Senior Loan Officer, Product Specialist, or Customer Experience Manager.
• Cross‑functional projects that expose you to underwriting, risk management, and technology teams.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Company Culture

brighthush champions a culture of transparency, collaboration, and continuous improvement. Our remote workforce enjoys:

• Flexible scheduling to accommodate personal commitments while meeting business needs.
• Regular virtual town halls, team‑building activities, and informal “coffee chat” sessions.
• A commitment to mental and physical well‑being, with access to wellness resources and virtual fitness classes.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.
• A diverse and inclusive environment where every voice is heard and valued.

Compensation & Perks

We offer a competitive salary range of USD 33,750 – 67,500 per year, commensurate with experience and performance. In addition, you will enjoy:

• 401(k) plan with company matching to help you build long‑term wealth.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Tuition reimbursement for approved courses and certifications that enhance your professional growth.
• Comprehensive health, dental, and vision insurance plans.
• Parental leave policy that supports new parents with paid time off and flexible return‑to‑work options.
• Employee assistance program (EAP) for confidential counseling and support services.
• Annual performance bonuses and spot awards for exceptional contributions.

How to Apply

If you are passionate about delivering exceptional customer experiences, eager to grow your sales and technical skills, and ready to join a forward‑thinking financial services firm, we want to hear from you. Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply to this job at brighthush

Join brighthush Today

At brighthush, we’re not just building a team; we’re building a community of innovators who are reshaping the way people experience home lending. If you’re ready to make a tangible impact, grow your career, and be part of a culture that values integrity, collaboration, and continuous learning, apply now and help us bring brighter futures to our customers.