Inbound Customer Service Representative – Remote, Full‑Time, U.S. Citizenship Required – Start January 2027

About brighthush

brighthush is a forward‑thinking consulting powerhouse that transforms healthcare and hospital operations through data‑driven insights, process optimization, and revenue‑enhancement strategies. With a portfolio that spans hospitals, health systems, and community clinics, we empower our clients to deliver better patient outcomes while achieving sustainable financial performance. Our culture is built on curiosity, collaboration, and a relentless commitment to excellence. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas can shape the future of healthcare.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that tackles real‑world challenges in the healthcare sector. We value diversity, encourage continuous learning, and reward innovation. As a remote‑first organization headquartered in Tampa, Florida, we provide the flexibility you need to balance work and life while staying connected to a vibrant community of experts. Our remote model is supported by cutting‑edge collaboration tools, regular virtual town halls, and a robust onboarding program that ensures you hit the ground running.

Key Responsibilities

• Customer Interaction: Serve as the first point of contact for inbound calls, delivering exceptional service and resolving inquiries with professionalism and empathy.
• Information Research: Utilize internal knowledge bases, CRM systems, and cross‑functional resources to find accurate answers to complex questions.
• Documentation & Reporting: Record call details, follow‑up actions, and customer feedback in our secure database to maintain a high level of data integrity.
• Process Improvement: Identify recurring issues and collaborate with the quality assurance team to refine scripts, FAQs, and support workflows.
• Team Collaboration: Participate in daily huddles, share insights, and support peers to ensure consistent service quality across the organization.

Essential Qualifications

• U.S. citizenship required; must provide two forms of valid identification (e.g., REAL ID or passport).
• Ability to obtain a VA background investigation clearance.
• Excellent verbal and written communication skills in English.
• Strong customer‑service orientation with a proven ability to handle high‑volume inbound calls.
• Self‑motivated, capable of working independently while also thriving in a team environment.
• Basic computer literacy and proficiency with Windows, Microsoft Office, and web‑based applications.
• No prior experience required – we provide comprehensive training and mentorship.

Preferred Qualifications

• Experience in a call‑center or customer‑support role, preferably in healthcare or technology.
• Familiarity with CRM platforms such as Salesforce or Zendesk.
• Knowledge of HIPAA regulations and data privacy best practices.
• Multilingual abilities (Spanish, French, or other languages) are a plus.
• Demonstrated problem‑solving skills and a track record of meeting or exceeding performance metrics.

Skills & Competencies

• Communication: Clear articulation, active listening, and the ability to convey complex information simply.
• Analytical Thinking: Ability to quickly assess situations, identify root causes, and recommend solutions.
• Time Management: Efficiently juggle multiple tasks while maintaining high accuracy.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies and processes.
• Team Player: Collaborate across departments, share knowledge, and support colleagues.
• Customer‑Centric Mindset: Prioritize the customer experience and go the extra mile to exceed expectations.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As an inbound customer service representative, you’ll gain exposure to the full spectrum of our consulting operations, from client onboarding to project execution. Our structured learning pathways include:

• On‑the‑job training with seasoned mentors.
• Access to an extensive library of e‑learning courses covering healthcare analytics, project management, and soft‑skill development.
• Quarterly performance reviews that identify growth opportunities and align career goals.
• Internal mobility programs that allow you to transition into roles such as Client Success Manager, Operations Analyst, or even Project Lead.

Work Environment & Culture

brighthush’s remote‑first model means you can work from anywhere while staying connected to a global team. We foster a culture of transparency, inclusivity, and continuous improvement. Highlights include:

• Weekly virtual coffee chats and monthly all‑hands meetings.
• Annual virtual retreats that combine team building with professional development.
• Open‑door policy – your voice matters, and leadership is always listening.
• Commitment to work‑life balance with flexible scheduling options.

Compensation & Benefits

We offer a competitive salary range of USD 35,422 – 45,676 per year, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• 401(k) plan with company matching.
• Generous paid time off (PTO) and holiday schedule.
• Tuition reimbursement for approved courses and certifications.
• Health, dental, and vision insurance options.
• Wellness stipend and mental‑health resources.
• Employee referral bonus program.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your passion for customer service and commitment to excellence can help us deliver transformative solutions to our clients.