Experienced Supervisor – Sales Call Center Customer Service Leadership & Team Development

About brighthush

At brighthush, we believe that every connection matters. From the moment a customer picks up the phone to the instant they’re back in the flow of their day, we strive to deliver service that feels personal, reliable, and empowering. Our mission is simple: to connect people with the tools, support, and confidence they need to thrive in a fast‑moving world. We’re not just a call center; we’re a community of innovators, problem‑solvers, and storytellers who turn everyday interactions into memorable experiences.

Why Join the brighthush Team?

brighthush is more than a workplace—it’s a culture of curiosity, collaboration, and continuous growth. We celebrate bold ideas, encourage experimentation, and reward the courage to challenge the status quo. When you join us, you’ll find:

• Opportunities to lead and shape the future of customer experience.
• A supportive environment that values work‑life balance, even in a remote setting.
• Access to cutting‑edge tools, training programs, and mentorship that help you evolve into a true leader.
• A commitment to diversity, equity, and inclusion—every voice is heard and every perspective is valued.

Role Overview

As a Supervisor – Sales Call Center Customer Service, you will be the linchpin that ensures our customers receive the highest quality support. You’ll guide a dynamic team of customer service agents, driving performance, fostering professional growth, and maintaining the standards that make brighthush a trusted name in the industry.

Key Responsibilities

• Team Leadership & Development: Inspire, coach, and mentor a group of 15‑25 agents, setting clear expectations and providing real‑time feedback to elevate performance.
• Operational Excellence: Monitor call volume, manage staffing schedules, and implement strategies that keep the center running smoothly and efficiently.
• Quality Assurance: Conduct regular reviews of agent‑customer interactions, identify improvement opportunities, and lead coaching sessions to refine skills.
• Issue Resolution: Oversee the escalation of complex customer inquiries, ensuring timely and accurate solutions that reflect our commitment to service excellence.
• Process & Policy Enforcement: Apply company policies, procedures, and guidelines consistently, serving as a role model for professionalism and integrity.
• Data‑Driven Decision Making: Analyze performance metrics, generate reports, and present insights to senior leadership to inform strategy and continuous improvement.
• Cross‑Functional Collaboration: Partner with Sales, Technical Support, and Product teams to resolve customer issues and share feedback that drives product enhancements.
• Culture Champion: Foster a positive, inclusive environment where every team member feels valued, heard, and empowered to contribute.

Essential Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of four years of progressive experience in a customer service or call center environment.
• Proven track record of leading and developing high‑performing teams.
• Strong analytical skills with the ability to interpret data and translate insights into actionable plans.
• Excellent communication and interpersonal skills, capable of building rapport with diverse stakeholders.
• Adaptability and resilience in a fast‑paced, constantly evolving setting.
• Willingness to work evenings, weekends, and holidays as required by business needs.

Preferred Qualifications

• Additional degree or certification in Business, Management, or a related field.
• Experience managing technical product or service support teams.
• Background in a high‑volume call center with a focus on sales or technical troubleshooting.
• Knowledge of CRM platforms (e.g., Salesforce, Zendesk) and workforce management tools.
• Experience with coaching frameworks and performance improvement methodologies.

Core Competencies & Skills

• Leadership & Coaching: Ability to inspire, motivate, and develop talent.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Problem‑Solving: Strong analytical thinking and a proactive approach to resolving issues.
• Communication: Clear, concise, and persuasive verbal and written communication.
• Time Management: Efficiently juggle multiple priorities while maintaining high standards.
• Technology Savvy: Comfortable navigating multiple software platforms and quickly learning new tools.
• Collaboration: Ability to work cross‑functionally with Sales, Technical, and Product teams.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Supervisor, you’ll have the chance to:

• Advance to Senior Supervisor, Manager, or Director roles within Customer Experience.
• Participate in leadership development programs that cover strategic planning, change management, and advanced coaching.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.
• Engage in cross‑departmental projects that broaden your skill set and expand your professional network.
• Receive mentorship from senior leaders who are committed to your growth.

Work Environment & Culture

This is a remote role, giving you the flexibility to work from anywhere while staying connected to a vibrant, collaborative team. We provide:

• State‑of‑the‑art communication tools and a robust virtual collaboration platform.
• Regular virtual team building events and quarterly in‑person retreats.
• A culture that values transparency, accountability, and mutual respect.
• Access to a digital library of learning resources, including e‑courses, podcasts, and industry publications.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive base salary complemented by performance‑based incentives. In addition, you’ll enjoy:

• Comprehensive health, dental, and vision plans.
• Short‑term and long‑term disability coverage.
• Life insurance, supplemental life, and accidental death & dismemberment coverage.
• Identity theft protection and pet insurance options.
• Group home and auto insurance.
• Matched 401(k) savings plan with company contributions.
• Paid time off: 15 days of vacation for new hires, increasing with tenure; 8 paid holidays; 6 personal days.
• Paid parental leave, adoption assistance, and tuition reimbursement.
• Flexible work schedule and remote work stipend.
• Access to wellness programs, mental health resources, and employee assistance programs.

How to Apply

If you’re ready to lead a team that delivers world‑class customer service, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career with brighthush.