Experienced Swedish‑Speaking E‑Commerce Support Specialist – Remote Portugal, 12‑Month Full‑Time Position

About brighthush

brighthush is a global trailblazer in technology and design, renowned for its cutting‑edge hardware, intuitive software, and unparalleled customer experience. With a presence in over 50 countries and a portfolio that includes flagship devices, smart home ecosystems, and a thriving e‑commerce platform, brighthush consistently pushes the boundaries of innovation. Our mission is simple: to create products that enrich everyday life while delivering world‑class service to every customer, anywhere in the world.

As we expand our support network into Portugal, we are looking for passionate, detail‑oriented Swedish speakers to join our dynamic team. This role offers a unique opportunity to work remotely from Portugal, collaborate with cross‑functional teams across the globe, and contribute to a brand that is synonymous with quality and customer delight.

Why Join brighthush?

• Global Impact – Your work will directly influence the satisfaction of millions of customers worldwide.
• Career Growth – brighthush invests heavily in employee development, offering mentorship, training programs, and clear pathways to leadership roles.
• Innovative Culture – We celebrate creativity, encourage experimentation, and reward bold ideas that drive the business forward.
• Flexible Work Environment – Enjoy the freedom of remote work while staying connected to a vibrant, collaborative team.
• Competitive Compensation & Perks – We offer a comprehensive benefits package, including health insurance, paid time off, wellness programs, and employee discounts on our products.

Key Responsibilities

As a Swedish‑speaking E‑Commerce Support Specialist, you will be the frontline guardian of our customers’ journey. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat regarding order status, delivery, returns, refunds, and payment issues.
• Providing clear, concise, and empathetic communication that reflects brighthush’s brand voice.
• Maintaining accurate and up‑to‑date records in our CRM system, ensuring data integrity and compliance with GDPR and PCI standards.
• Escalating complex or unresolved cases to the appropriate internal teams (Logistics, Finance, Technical Support) and following up until resolution.
• Collaborating with cross‑functional teams to identify process improvements and share customer insights.
• Participating in continuous training sessions to stay current on product updates, policy changes, and industry best practices.
• Adhering to rotating shift schedules (07:00‑24:00, Monday‑Sunday) to support our global customer base.

Essential Qualifications

• Native‑level proficiency in Swedish (C2) and fluent English (C1).
• Minimum 1‑2 years of experience in customer support, e‑commerce, or back‑office operations.
• Strong written and verbal communication skills, with the ability to convey complex information in a clear, friendly manner.
• Detail‑oriented mindset, capable of managing multiple tickets simultaneously while maintaining high accuracy.
• Proficiency with CRM platforms (e.g., Zendesk, Freshdesk) and basic spreadsheet skills.
• Comfortable working in a fast‑paced, rotating shift environment.
• Valid EU member state ID or residence card for Portugal.

Preferred Qualifications

• Experience with payment processing systems and knowledge of PCI compliance.
• Familiarity with GDPR regulations and data protection best practices.
• Previous exposure to the electronics or consumer‑tech industry.
• Knowledge of additional languages (e.g., Spanish, German, French) is a plus.
• Experience in a remote work setting and self‑management of tasks.

Skills & Competencies

• Customer‑Centric Mindset – Passion for solving problems and ensuring a delightful experience.
• Analytical Thinking – Ability to diagnose issues, identify root causes, and propose actionable solutions.
• Adaptability – Thrive in a dynamic environment with evolving processes and technologies.
• Team Collaboration – Work effectively with colleagues across time zones and disciplines.
• Time Management – Prioritize tasks, meet SLAs, and maintain productivity during peak periods.
• Technical Aptitude – Comfortable learning new software tools and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a member of our support team, you will have access to:

• Structured onboarding program with mentorship from senior agents.
• Regular skill‑building workshops covering product knowledge, customer psychology, and advanced troubleshooting.
• Cross‑departmental shadowing opportunities to gain insight into logistics, finance, and product development.
• Clear promotion tracks to Senior Support Specialist, Team Lead, or Customer Experience Manager.
• Annual performance reviews with personalized development plans and potential salary adjustments.

Work Environment & Culture

brighthush fosters a culture of inclusivity, innovation, and mutual respect. Our remote teams are supported by:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Digital collaboration tools (Slack, Microsoft Teams, Miro) that keep everyone connected.
• Flexible work hours (within the required shift window) to accommodate personal commitments.
• Annual virtual retreats and optional in‑person meet‑ups for team building.
• A commitment to mental health and well‑being, with access to counseling services and wellness apps.

Compensation & Benefits

While specific figures are tailored to individual experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for Swedish‑speaking support specialists.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance coverage.
• Paid vacation, sick leave, and public holidays.
• Employee discount program on all brighthush products.
• Professional development stipend for courses, certifications, or conferences.
• Flexible work‑from‑home stipend to cover home office setup.

How to Apply

Ready to bring your Swedish language skills and customer‑service expertise to a world‑leading tech brand? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Join brighthush – Where Innovation Meets Exceptional Service

We are excited to welcome a dedicated, Swedish‑speaking professional who thrives on solving customer challenges and contributing to a brand that values quality, creativity, and customer satisfaction. If you are ready to take on a new challenge in a vibrant, remote environment, brighthush invites you to apply and help shape the future of technology and design.