Experienced Themed Park Specialist – Remote Customer Support & Lead Generation for Travel & Hospitality Services at brighthush

About brighthush

At brighthush, we believe that travel should be an adventure that starts with a single, seamless step. Our mission is to transform the way travelers discover, book, and experience their favorite destinations by providing personalized, hassle‑free service that feels like a trusted friend guiding them every step of the way. With a focus on hotel and resort bookings, we curate unforgettable stays for couples, families, and corporate groups alike, ensuring that every trip is as memorable as the destination itself.

Founded on the principles of hospitality, innovation, and customer obsession, brighthush has grown into a leading name in the travel industry. Our team of passionate travel experts, tech innovators, and customer‑centric professionals work together to create a culture that values creativity, collaboration, and continuous learning. Whether you’re a seasoned travel professional or just starting your career, brighthush offers an environment where you can thrive, grow, and make a real impact on people’s lives.

Position Overview

We’re looking for a friendly, goal‑oriented Themed Park Specialist to join our dynamic remote team. In this role, you’ll be the first point of contact for prospective clients, guiding them through the initial stages of their travel journey. You’ll connect with potential travelers via phone, email, and social media, qualify leads, and schedule consultations with our experienced travel advisors and hotel specialists. If you love engaging with people, thrive in a remote setting, and have a passion for the travel industry, this is the perfect opportunity to launch or advance your career in travel customer support.

Key Responsibilities

• Client Outreach: Initiate contact with potential travelers through phone calls, personalized emails, and social media interactions to introduce brighthush’s hotel booking services.
• Lead Qualification: Assess prospects’ travel needs, budget, and preferences to determine suitability for our services, and prioritize leads for follow‑up.
• Appointment Scheduling: Coordinate and schedule consultations between interested clients and our travel advisors or hotel specialists, ensuring a smooth handoff.
• CRM Management: Maintain accurate, up‑to‑date records of all outreach activities, client interactions, and appointment statuses in our CRM system.
• Inquiry Handling: Respond promptly to basic client questions, provide general information, and route more detailed inquiries to the appropriate team member.
• Follow‑Up & Engagement: Conduct timely follow‑ups on previous contacts to nurture interest, answer lingering questions, and keep prospects engaged.
• Team Collaboration: Work closely with the sales and customer support teams to refine outreach strategies, share insights, and improve lead conversion rates.
• Continuous Improvement: Stay informed about industry trends, new hotel offerings, and travel packages to provide accurate and compelling information to prospects.

Essential Qualifications

• Excellent verbal and written communication skills in English; additional languages are a plus.
• Comfortable speaking with clients via phone or video platforms (Zoom, Teams, etc.).
• Highly organized with strong time‑management skills and the ability to juggle multiple tasks simultaneously.
• Friendly, professional, and client‑focused demeanor that reflects brighthush’s brand values.
• Basic computer proficiency and experience using online calendars, email clients, and CRM tools.
• Self‑motivated and able to work independently in a fully remote environment.
• Minimum age of 18, reliable high‑speed internet connection, and a personal computer or laptop.
• Interest in travel, hospitality, or customer service is a strong plus.

Preferred Qualifications

• Prior experience in a customer support, sales, or travel‑related role.
• Familiarity with travel booking platforms (e.g., Expedia, Booking.com, or proprietary systems).
• Experience using CRM software such as HubSpot, Salesforce, or Zoho.
• Knowledge of themed park destinations, attractions, and seasonal events.
• Demonstrated ability to meet or exceed lead‑generation targets.

Skills & Competencies

• Communication: Clear, concise, and persuasive communication across multiple channels.
• Customer‑Centric Mindset: Ability to anticipate client needs and deliver personalized solutions.
• Problem‑Solving: Quick thinking and resourcefulness in addressing client concerns.
• Tech Savvy: Comfortable navigating digital tools, data entry, and virtual meeting platforms.
• Adaptability: Thrive in a fast‑moving environment with evolving priorities.
• Team Player: Collaborate effectively with cross‑functional teams while maintaining autonomy.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Themed Park Specialist, you’ll have the chance to:

• Progress into senior customer support roles or specialized travel advisory positions.
• Transition into sales, account management, or product development teams.
• Participate in ongoing training programs covering advanced travel industry knowledge, sales techniques, and customer experience best practices.
• Attend virtual conferences, webinars, and workshops to stay ahead of industry trends.
• Earn certifications in travel planning, hospitality management, or customer service excellence.

Work Environment & Culture

Our fully remote model empowers you to work from anywhere while staying connected to a vibrant, collaborative team. We foster:

• Flexibility: Set your own hours around core collaboration windows.
• Transparency: Open communication channels, regular check‑ins, and clear performance metrics.
• Inclusivity: A diverse workforce that values different perspectives and backgrounds.
• Recognition: Celebrate achievements through shout‑outs, spot bonuses, and team virtual events.
• Well‑being: Access to mental health resources, virtual fitness classes, and wellness stipends.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives.
• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Paid time off, holidays, and flexible sick leave.
• Travel perks, including discounted stays at partner hotels and exclusive access to themed park experiences.
• Professional development budget for courses, certifications, and conferences.
• Remote work stipend to cover home office setup and internet expenses.

How to Apply

Ready to embark on an exciting career with brighthush? Submit your resume and a brief cover letter highlighting why you’re the perfect fit for the Themed Park Specialist role. Tell us about a time you turned a challenging client interaction into a positive outcome, and how you would approach lead qualification for our travel services.

Click the button below to apply directly through our career portal.

Apply to brighthush Today

Join brighthush – Where Every Journey Begins with a Smile

At brighthush, we’re more than a travel company; we’re a community of dreamers, doers, and storytellers. If you’re passionate about creating unforgettable travel experiences and thrive in a remote, collaborative environment, we want to hear from you. Bring your enthusiasm, your expertise, and your love for travel to brighthush, and together we’ll turn every client’s dream vacation into a reality.